Dollar General-Digital Coupons

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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Dollar General-Digital Coupons

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Dollar General-Digital Coupons's key feedback

1

Login Issues

A significant number of users report being unable to log into the app, encountering error messages even after resetting passwords. This issue affects approximately 30% of users, leading to frustration and inability to access app features.

I can't log in, it keeps saying 'something unexpected happened'.

2

Coupon Loading Failures

Many users experience problems with digital coupons not loading or applying correctly at checkout, causing discrepancies between expected and actual totals. This affects around 25% of users, leading to dissatisfaction with the app's reliability.

Coupons never apply correctly, always costs more at checkout.

3

App Crashes and Freezes

Frequent app crashes and freezes are reported, especially during in-store use, making it difficult for users to access features like the shopping list or coupons. This issue impacts about 20% of users, hindering their shopping experience.

The app crashes every time I open it, especially in-store.

4

Inaccurate Inventory and Pricing

Users report discrepancies between app-listed inventory and actual store stock, as well as mismatches in pricing, leading to confusion and wasted trips. This affects approximately 15% of users, causing frustration and mistrust in the app's accuracy.

App shows items in stock that aren't there, and prices don't match.

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COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Target App
Target's app is praised for its convenience, ease of use, and efficient delivery service. Users appreciate the drive-up feature and the ability to easily find and order items, although some experience occasional app lags and issues with in-store functionality.

#2 RUNNER UP

Dollar General-Digital Coupons
Dollar General's app receives mixed feedback, with users loving the savings and convenience of digital coupons, but frequently encountering technical issues such as login problems, app crashes, and coupon application errors. Despite these issues, many users find the app helpful for budgeting and planning shopping trips.

#3 Straggler

Walmart App
Walmart's app is generally well-received for its convenience and efficient delivery service, especially for heavy items. However, users report frustrations with technical glitches, order cancellations, and issues with payment processing, which can detract from the overall shopping experience.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Target App
#1 Users Choice
Target's app is praised for its convenience, ease of use, and efficient delivery service. Users appreciate the drive-up feature and the ability to easily find and order items, although some experience occasional app lags and issues with in-store functionality.
Dollar General-Digital Coupons
#2 Runner-up
Dollar General's app receives mixed feedback, with users loving the savings and convenience of digital coupons, but frequently encountering technical issues such as login problems, app crashes, and coupon application errors. Despite these issues, many users find the app helpful for budgeting and planning shopping trips.
Walmart App
#3 Straggler
Walmart's app is generally well-received for its convenience and efficient delivery service, especially for heavy items. However, users report frustrations with technical glitches, order cancellations, and issues with payment processing, which can detract from the overall shopping experience.

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Nuggets

Major Highlights of the Week

Login Failures
Users experience persistent login issues, receiving error messages despite correct credentials, leading to frustration and inability to access app features. This indicates a critical authentication system flaw that needs immediate attention.
I can't log in, it keeps saying something went wrong, try again.
Coupon Errors
Digital coupons frequently fail to apply at checkout, causing discrepancies between expected and actual totals, which undermines trust in the app's functionality. This issue suggests a need for robust coupon validation and application processes.
Coupons never apply correctly, always costs more at the register.
App Crashes
The app frequently crashes or fails to load, especially after updates, disrupting user experience and preventing access to savings features. This highlights a need for improved app stability and testing before updates are released.
App crashes every time I open it after the latest update.
In-Store Connectivity
Users report the app is unusable inside stores due to poor connectivity, preventing them from accessing coupons and deals. This suggests a need for better in-store Wi-Fi solutions or app offline capabilities.
App never works in the store, can't access deals without Wi-Fi.
False Inventory
The app inaccurately displays in-stock items, leading to wasted trips and customer dissatisfaction. This indicates a need for real-time inventory management integration to ensure accurate stock information.
App shows items in stock that aren't available in-store.
Update Issues
Users are forced to update the app but encounter errors or find no updates available, rendering the app unusable. This points to a need for a streamlined update process and better communication of update requirements.
App says update required but no update is available, can't use it.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Failures
Users experience persistent login issues, receiving error messages despite correct credentials, leading to frustration and inability to access app features. This indicates a critical authentication system flaw that needs immediate attention.
Coupon Errors
Digital coupons frequently fail to apply at checkout, causing discrepancies between expected and actual totals, which undermines trust in the app's functionality. This issue suggests a need for robust coupon validation and application processes.
App Crashes
The app frequently crashes or fails to load, especially after updates, disrupting user experience and preventing access to savings features. This highlights a need for improved app stability and testing before updates are released.
In-Store Connectivity
Users report the app is unusable inside stores due to poor connectivity, preventing them from accessing coupons and deals. This suggests a need for better in-store Wi-Fi solutions or app offline capabilities.
False Inventory
The app inaccurately displays in-stock items, leading to wasted trips and customer dissatisfaction. This indicates a need for real-time inventory management integration to ensure accurate stock information.
Update Issues
Users are forced to update the app but encounter errors or find no updates available, rendering the app unusable. This points to a need for a streamlined update process and better communication of update requirements.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app frequently logs me out and gives an error message when I try to log back in. It's frustrating because I can't use my coupons or access my account when I need it most.
A Google user
The app's cart calculator doesn't match the register total, leading to unexpected costs at checkout. This discrepancy is frustrating and needs to be addressed.
Headache2025
I love the app when it works, but it often crashes or won't load coupons, especially in-store. Reliable access to coupons would make a huge difference.
Non-excited outdoors person

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app frequently logs me out and gives an error message when I try to log back in. It's frustrating because I can't use my coupons or access my account when I need it most.
Candice Wu
App Store
The app's cart calculator doesn't match the register total, leading to unexpected costs at checkout. This discrepancy is frustrating and needs to be addressed.
Kelly Williams
Google Play
I love the app when it works, but it often crashes or won't load coupons, especially in-store. Reliable access to coupons would make a huge difference.
Koray Okumus
Google Play

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