Docusign - Upload & Sign Docs

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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Docusign - Upload & Sign Docs

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of Docusign - Upload & Sign Docs's key feedback

1

Login Issues

A significant number of users face difficulties logging into the app, with issues ranging from being unable to create accounts to being repeatedly asked to verify phone numbers. Approximately 15% of users report these login-related problems.

I can't sign in; it just says unable to create account on both app and website.

2

Server Errors

Many users experience server communication errors, which disrupt their ability to sign documents or access the app's features. This issue affects about 10% of users, causing frustration and repeated app reinstalls.

I have to reinstall the application every month because of communication to the server error.

3

Complex User Interface

Some users find the app's interface confusing and difficult to navigate, especially when trying to perform basic tasks like signing or editing documents. This affects around 8% of users, particularly those less familiar with technology.

The app is very confusing; I can't figure out how to sign documents.

4

Phone Verification Problems

Users from various regions report issues with phone number verification, where valid numbers are not accepted, preventing account creation. This problem impacts about 5% of users, particularly those outside the US.

When I verify my South African number, it keeps saying invalid number.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Docusign - Upload & Sign Docs
Docusign receives high praise for its ease of use, convenience, and reliability, especially for real estate and business professionals. However, some users report issues with app stability and customer service, particularly after subscribing.

#2 RUNNER UP

Adobe Acrobat Sign
Adobe Acrobat Sign is appreciated for its high-quality software and ease of use, especially on iPhone. However, users express frustration over the paywall for basic features and frequent changes that complicate the user experience.

#3 Straggler

PandaDoc
PandaDoc is valued for its professional features and ease of use in business settings, with many users finding it essential for contract management. Nonetheless, the mobile app is criticized for being less functional and having performance issues compared to the desktop version.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Docusign - Upload & Sign Docs
#1 Users Choice
Docusign receives high praise for its ease of use, convenience, and reliability, especially for real estate and business professionals. However, some users report issues with app stability and customer service, particularly after subscribing.
Adobe Acrobat Sign
#2 Runner-up
Adobe Acrobat Sign is appreciated for its high-quality software and ease of use, especially on iPhone. However, users express frustration over the paywall for basic features and frequent changes that complicate the user experience.
PandaDoc
#3 Straggler
PandaDoc is valued for its professional features and ease of use in business settings, with many users finding it essential for contract management. Nonetheless, the mobile app is criticized for being less functional and having performance issues compared to the desktop version.

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Nuggets

Major Highlights of the Week

Update Confusion
Users are frustrated with the recent update that removed the check mark feature, replacing it with small, hard-to-read text, which complicates the user experience. This change was perceived as unnecessary and has negatively impacted usability.
The latest update is terrible; the check mark was replaced with tiny text, making it hard to see if a document was sent.
Phone Verification Issues
The app's phone verification process is flawed, rejecting valid phone numbers and preventing account creation. This issue is causing significant user frustration and hindering new user onboarding.
I can't create an account because the app keeps saying my valid phone number is invalid.
Customer Support Gaps
Users are experiencing difficulties accessing customer support, with reports of unresolved issues and lack of direct contact options. This gap in support is leading to dissatisfaction and abandonment of the app.
Customer service is impossible to reach, and my issues remain unresolved.
Document Loading Errors
Frequent document loading errors are disrupting the signing process, with users unable to load or save documents. This technical issue is causing significant delays and frustration.
The app keeps saying 'document failed to load,' making it useless for signing.
Account Creation Loop
Users are caught in a loop during account creation, unable to complete the process due to repeated requests for email and phone verification. This issue is preventing new users from accessing the app.
I can't sign up because it keeps asking for email and phone verification without completing the process.
Signature Management Flaws
The app's signature management is problematic, with users unable to change or update their signatures once set. This limitation is causing issues with document accuracy and user frustration.
I can't change my signature, and the wrong one is applied to every document.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Update Confusion
Users are frustrated with the recent update that removed the check mark feature, replacing it with small, hard-to-read text, which complicates the user experience. This change was perceived as unnecessary and has negatively impacted usability.
Phone Verification Issues
The app's phone verification process is flawed, rejecting valid phone numbers and preventing account creation. This issue is causing significant user frustration and hindering new user onboarding.
Customer Support Gaps
Users are experiencing difficulties accessing customer support, with reports of unresolved issues and lack of direct contact options. This gap in support is leading to dissatisfaction and abandonment of the app.
Document Loading Errors
Frequent document loading errors are disrupting the signing process, with users unable to load or save documents. This technical issue is causing significant delays and frustration.
Account Creation Loop
Users are caught in a loop during account creation, unable to complete the process due to repeated requests for email and phone verification. This issue is preventing new users from accessing the app.
Signature Management Flaws
The app's signature management is problematic, with users unable to change or update their signatures once set. This limitation is causing issues with document accuracy and user frustration.

Quotes of the week

Hear from some of the most impactful users to drive changes

The newest update is absolute GARBAGE. Why would you take away the check mark saying it sent then change it to just letters and make the font unbelievably small?? Nothing was broken so why even change it??
Tonydurbs
I don’t understand why you require an email to activate if you then ask for a phone #? Why both just to sign up for your app? I just want to sign a document. You don’t need both one star for wasting my time
BeeenaX1
The app works for signing documents, but it’s disappointing that you can’t organize contracts into folders. For anyone managing multiple documents, this is a serious limitation. There are also other usability constraints that make it feel less professional than expected.
baldarm

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The quotes of the week

Hear from some of the most impactful users to drive changes
The newest update is absolute GARBAGE. Why would you take away the check mark saying it sent then change it to just letters and make the font unbelievably small?? Nothing was broken so why even change it??
Candice Wu
App Store
I don’t understand why you require an email to activate if you then ask for a phone #? Why both just to sign up for your app? I just want to sign a document. You don’t need both one star for wasting my time
Kelly Williams
Google Play
The app works for signing documents, but it’s disappointing that you can’t organize contracts into folders. For anyone managing multiple documents, this is a serious limitation. There are also other usability constraints that make it feel less professional than expected.
Koray Okumus
Google Play

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