DistroKid

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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TOP INSIGHTS

A weekly roundup of DistroKid's key feedback

Payment Issues

Many users report problems with payment processing, including declined cards and unexpected charges. Approximately 20% of users seem to be affected by these issues, leading to frustration and inability to use the service. Example: 'I paid for a subscription, but my card keeps getting declined for add-ons, and I can't upload music.'

I paid for a subscription, but my card keeps getting declined for add-ons, and I can't upload music.

Customer Service Frustrations

A significant number of users express dissatisfaction with customer service, citing unresponsive support and reliance on chatbots. This affects about 15% of users, who feel their issues are not being adequately addressed. Example: 'Customer service is terrible; I can't get a real person to help with my account issues.'

Customer service is terrible; I can't get a real person to help with my account issues.

App Functionality Problems

Users frequently encounter technical issues with the app, such as crashes and login problems. These issues impact around 10% of users, hindering their ability to manage their music distribution effectively. Example: 'The app keeps crashing and won't let me log in, making it unusable.'

The app keeps crashing and won't let me log in, making it unusable.

Unexpected Charges

Several users report being charged unexpectedly for services they did not agree to, leading to financial disputes. This issue affects about 5% of users, causing distrust in the platform's billing practices. Example: 'I was charged for a subscription I didn't agree to, and customer service won't help.'

I was charged for a subscription I didn't agree to, and customer service won't help.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

DistroKid

DistroKid receives mixed feedback. Users appreciate its ease of use, fast distribution, and the ability to keep 100% of earnings. However, many users report issues with customer service, payment processing, and app functionality, leading to frustration and dissatisfaction.

#2 RUNNER UP

TuneCore

TuneCore is generally well-regarded for its reliable distribution services and transparent pricing. Users appreciate the platform's ability to get music onto major streaming services efficiently. However, some users express concerns about the cost and occasional delays in customer support response times.

#3 Straggler

Amuse

Amuse receives mixed reviews, with users praising its free distribution model and ease of use. However, many users report issues with account suspensions, lack of customer support, and unexpected changes in service terms, leading to dissatisfaction and distrust.

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Nuggets

Major Highlights of the Week

Playlist Access Issue

Users are unable to re-spin the playlist wheel after being removed, causing a 24-hour wait outside the playlist. This disrupts user engagement and fairness in playlist access.

I can't spin the wheel again after being removed from the playlist, and it's unfair to wait 24 hours.

Subscription Overcharge

Users are unexpectedly charged higher subscription fees than initially agreed upon, leading to financial strain and dissatisfaction. This inconsistency in billing undermines trust in the service.

I was charged $90 instead of the $25 subscription I initially signed up for, causing financial issues.

Account Lockout

Users experience account lockouts and are unable to access their funds or services, with poor customer support exacerbating the issue. This results in frustration and a perception of unreliable service.

My account is locked, and I can't withdraw my money or get any help from customer service.

Payment System Flaws

The app's payment system frequently declines valid cards, especially for international users, preventing them from using the service. This issue highlights a need for more robust and inclusive payment solutions.

My card keeps getting declined despite being valid, and I can't upload my music.

App Stability Problems

The app frequently crashes or fails to open, hindering users' ability to manage their music distribution effectively. This instability affects user satisfaction and operational efficiency.

The app crashes every time I try to open it, making it unusable.

Customer Support Deficiency

Users face significant delays and unhelpful responses from customer support, leading to unresolved issues and dissatisfaction. This lack of effective support diminishes user confidence in the platform.

Customer service is terrible; I wait hours for vague responses and can't resolve my issues.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Playlist Access Issue

Users are unable to re-spin the playlist wheel after being removed, causing a 24-hour wait outside the playlist. This disrupts user engagement and fairness in playlist access.

Subscription Overcharge

Users are unexpectedly charged higher subscription fees than initially agreed upon, leading to financial strain and dissatisfaction. This inconsistency in billing undermines trust in the service.

Account Lockout

Payment System Flaws

App Stability Problems

The app frequently crashes or fails to open, hindering users' ability to manage their music distribution effectively. This instability affects user satisfaction and operational efficiency.

Customer Support Deficiency

Quotes of the week

Hear from some of the most impactful users to drive changes

I’d like to suggest adding a 'save progress' feature for uploads on DistroKid. Right now, if an artist starts filling out the release details but can’t finish everything in one sitting, all the progress is lost when leaving the page or timing out. This makes the process frustrating and time-consuming, especially for those uploading multiple tracks or albums.

Che1980

I recently tried to upload a cover song and it’s trying to charge me $24.00 for the Song License instead of $12.00. What’s up DistroKid??

Vivamariachi

I’ve released 5 albums using DistroKid, and while it’s easy to upload and distribute music, I’ve run into serious issues. The stats are very limited, I can’t track detailed performance of my songs across platforms. Even worse, synced lyrics almost never show up on Apple Music or other platforms, even though I uploaded everything correctly.

Rover4x

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

I recently tried to upload a cover song and it’s trying to charge me $24.00 for the Song License instead of $12.00. What’s up DistroKid??

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Report Date

DistroKid

Top Insights This Week

Payment Issues

Customer Service Frustrations

App Functionality Problems

Unexpected Charges

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts