Disney+

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Disney+'s key feedback

Excessive Ads

Many users are frustrated with the high volume of ads, even on paid subscriptions, which disrupts the viewing experience. Approximately 30% of users have mentioned this issue, expressing dissatisfaction with the frequency and length of ads.

I pay for this service, yet I'm bombarded with ads every few minutes, making it feel like cable TV.

Playback Issues

Users frequently report problems with playback, including buffering, fast-forwarding, and freezing, which severely impacts the viewing experience. This issue affects about 25% of users, who find it difficult to enjoy content smoothly.

The app constantly buffers and then fast-forwards, making it impossible to watch anything properly.

Login and Subscription Problems

A significant number of users face difficulties with logging in and managing their subscriptions, often getting stuck in loops or unable to access their accounts. Around 15% of users have reported these issues, leading to frustration and potential cancellations.

I can't log in or manage my subscription without running into endless loops and errors.

Regional Restrictions

Users are frustrated with regional restrictions that prevent them from accessing content, even when they are in supported areas. This issue affects about 10% of users, who find it confusing and limiting.

Despite being in a supported region, the app tells me content isn't available here, which is very frustrating.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Netflix

Netflix receives mixed feedback, with users praising its diverse content and original series, but expressing frustration over the removal of popular shows and the introduction of new rules perceived as greedy. Some users appreciate the platform's role in providing entertainment during difficult times, while others are dissatisfied with account sharing restrictions and rising subscription costs.

#2 RUNNER UP

Disney+

Disney+ garners mixed reviews, with users appreciating its extensive library of beloved franchises and family-friendly content, but criticizing technical issues such as app crashes, buffering, and login problems. While some users enjoy the nostalgic and exclusive content, others are frustrated by the addition of ads and the removal of features like Group Watch.

#3 Straggler

Amazon Prime Video

Amazon Prime Video faces criticism for excessive ads and technical glitches, with users expressing dissatisfaction over the need to pay extra to remove ads. While some appreciate the variety of content available, others are frustrated by the app's performance issues and the perceived decline in service quality.

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Nuggets

Major Highlights of the Week

Ad Overload

Users are frustrated with the excessive number of ads, even on paid subscriptions, which disrupts the viewing experience and diminishes the value of the service. This issue is compounded by the fact that some ads are longer than the content itself, leading to dissatisfaction and potential cancellations.

I pay for this service, yet I have to sit through more ads than on free platforms; it's infuriating.

Playback Glitches

The app frequently experiences playback issues such as buffering, fast-forwarding, and freezing, which severely impacts the user experience. These technical glitches occur across various devices, making it difficult for users to enjoy uninterrupted streaming.

Every time I try to watch something, it buffers and then fast-forwards, making it impossible to enjoy the content.

Users encounter significant difficulties with logging in and accessing their accounts, often being logged out unexpectedly or facing error messages. This problem is exacerbated by a lack of effective customer support, leaving users frustrated and unable to resolve their issues.

I can't even log in to my account; it keeps saying error code 42, and support is unhelpful.

Regional Restrictions

The app's regional restrictions prevent users from accessing content they have paid for, especially when traveling, leading to dissatisfaction. This limitation is not clearly communicated, causing confusion and frustration among subscribers.

Despite having a subscription, I can't access Disney+ while traveling, which is very disappointing.

Content Availability

There is a mismatch between advertised content availability and what is actually accessible to users, leading to unmet expectations. Users are particularly frustrated when new episodes or anticipated releases are delayed or unavailable without explanation.

I was eagerly waiting for new episodes, but they never appeared on the release date, which is very disappointing.

Parental Control Limitations

The parental control features are inadequate, as users cannot block specific titles, leading to concerns about inappropriate content being accessible to children. This limitation undermines the app's appeal to families seeking a safe viewing environment.

I can't block certain shows for my kids, which is frustrating as a parent trying to control what they watch.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Ad Overload

Playback Glitches

Regional Restrictions

Content Availability

Parental Control Limitations

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is constantly buffering and then speeds up, making it impossible to watch anything. I've tried different WiFi and mobile data, but the problem persists. Please fix this issue.

A Google user

Week of June 19th, 2025

I pay for a subscription, but there are still too many ads. It's frustrating to have ads interrupting shows, especially when I'm paying for the service.

A Google user

Week of June 19th, 2025

The app frequently crashes and doesn't remember where I left off in a show. It's very frustrating to have to find my place again every time I open the app.

A Google user

Week of June 19th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app is constantly buffering and then speeds up, making it impossible to watch anything. I've tried different WiFi and mobile data, but the problem persists. Please fix this issue.

Candice Wu

App Store

I pay for a subscription, but there are still too many ads. It's frustrating to have ads interrupting shows, especially when I'm paying for the service.

Kelly Williams

Google Play

The app frequently crashes and doesn't remember where I left off in a show. It's very frustrating to have to find my place again every time I open the app.

Koray Okumus

Google Play

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User Experience Report

Report Date

Disney+

Top Insights This Week

Excessive Ads

Playback Issues

Login and Subscription Problems

Regional Restrictions

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts