Disneyland®

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insights Sign in

All Insights

TOP INSIGHTS

A weekly roundup of Disneyland®'s key feedback

Login Issues

Many users experience difficulties with logging into the app, often being logged out unexpectedly or facing issues with password resets. Approximately 15% of users report this as a significant inconvenience, impacting their ability to access essential features during their visit.

I can't log in; it keeps looping back to the sign-in page.

Ride Wait Times

The app frequently provides inaccurate wait times for rides, leading to frustration among visitors who rely on this information to plan their day. This issue affects about 20% of users, who find the discrepancies between reported and actual wait times disruptive to their park experience.

Wait times are never accurate, making it hard to plan our day.

App Crashes

Frequent app crashes and slow performance are common complaints, particularly when trying to access tickets or make reservations. Around 10% of users report that these technical issues significantly hinder their ability to use the app effectively.

The app crashes constantly, especially when I try to access my tickets.

Navigation Challenges

Users find the app's navigation confusing and unintuitive, with essential features buried under multiple menus. Approximately 12% of users express difficulty in finding what they need quickly, which detracts from their overall experience.

It's hard to find anything; the app is not user-friendly.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Disneyland®

Universal Orlando Resort™ app receives high praise for its convenience and accuracy, with users appreciating the interactive map and wait times. However, some users find it less intuitive than Disney's app and face issues with Universal Pay.

#2 RUNNER UP

Disneyland®

The Disneyland® app is generally well-received for its convenience and helpful features like wait times and mobile ordering. However, users report issues with app crashes, login difficulties, and occasional inaccuracies in wait times.

#3 Straggler

Disneyland®

Cedar Point app users express frustration with frequent crashes, inaccurate wait times, and difficulties in account creation. The app is criticized for being less functional compared to previous versions, with many users preferring physical maps.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn more Book a call

Nuggets

Major Highlights of the Week

Security Concerns

Guests feel harassed by security for excessive purchases, leading to a negative park experience. This issue highlights a need for better communication and understanding of guest behavior to avoid unnecessary confrontations.

Security followed us for buying too much merchandise, ruining our visit.

App Navigation Issues

Users struggle with the app's navigation, finding it difficult to locate essential features like tickets and reservations. Improving the user interface to make frequently used functions more accessible could enhance the overall user experience.

Finding tickets and reservations is a challenge every time.

Ride Reliability

Frequent ride breakdowns, particularly for popular attractions, frustrate guests and diminish the value of their visit. Implementing more reliable maintenance schedules could improve ride uptime and guest satisfaction.

Stuck in line for a broken ride, hoping it restarts.

Fast Pass Confusion

The Fast Pass system is perceived as a scam due to unclear usage rules and additional costs. Simplifying the process and providing clear instructions could prevent misunderstandings and improve guest satisfaction.

Paid for Fast Pass but couldn't use it without more upgrades.

Users face repeated login issues, including problems with one-time passcodes and account access. Streamlining the login process and ensuring reliable account access could reduce frustration and improve app usability.

Can't log in, keeps asking for a code that never arrives.

Battery Drain

The app is reported to drain battery life quickly, necessitating the use of portable chargers. Optimizing the app's energy consumption could enhance user experience and reduce the need for additional equipment.

Love the app but it eats battery power!

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Security Concerns

App Navigation Issues

Ride Reliability

Fast Pass Confusion

Battery Drain

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is helpful for planning and navigating the park, but it drains my battery quickly. I had to buy a portable charger to keep using it throughout the day.

Kelmp8

Week of July 22nd, 2025

The app is essential for a smooth Disneyland visit, but it often crashes and doesn't load wait times accurately. It can be frustrating when trying to plan our day.

A Google user

Week of July 22nd, 2025

I love the app for its convenience in ordering food and checking ride times, but it often redirects to a browser for reservations, which is annoying.

A Google user

Week of July 22nd, 2025

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to sales Get started

Start your 14-day free trial today.

Chat to sales

Get started

The quotes of the week

Hear from some of the most impactful users to drive changes

The app is helpful for planning and navigating the park, but it drains my battery quickly. I had to buy a portable charger to keep using it throughout the day.

Candice Wu

App Store

The app is essential for a smooth Disneyland visit, but it often crashes and doesn't load wait times accurately. It can be frustrating when trying to plan our day.

Kelly Williams

Google Play

I love the app for its convenience in ordering food and checking ride times, but it often redirects to a browser for reservations, which is annoying.

Koray Okumus

Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore

User Experience Report

Report Date

Disneyland®

Top Insights This Week

Login Issues

Ride Wait Times

App Crashes

Navigation Challenges

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts