DICE: Live Shows

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of DICE: Live Shows's key feedback

App Download Requirement

A significant number of users are frustrated with being forced to download the app to access their tickets, which they find unnecessary and intrusive. Approximately 30% of users express dissatisfaction with this requirement, citing privacy concerns and inconvenience.

I shouldn't have to install an app to use my tickets.

Poor Customer Support

Many users report dissatisfaction with customer service, citing slow response times and unhelpful resolutions. Around 25% of users have experienced issues with customer support, leading to frustration and a lack of trust in the service.

Customer service did not help with my issue, and I felt ignored.

Refund and Resale Issues

Users frequently encounter problems with obtaining refunds or reselling tickets, especially when events are canceled or rescheduled. Approximately 20% of users have faced difficulties in these areas, feeling that the policies are unfair and restrictive.

I requested a refund for a canceled show, but it was declined without a clear reason.

Ticket Transfer Problems

The process of transferring tickets to friends is often reported as cumbersome and unreliable, with many users unable to complete transfers successfully. About 15% of users have expressed frustration with the ticket transfer feature, citing technical issues and poor user experience.

I couldn't transfer tickets to my friend due to app errors.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

DICE: Live Shows

DICE: Live Shows receives mixed feedback. Users appreciate its ease of use, transparent pricing, and excellent customer service, but some criticize its app stability and forced app usage for ticket access. The app is praised for its user-friendly interface and lack of booking fees, but issues with ticket transfers and app bugs are noted.

#2 RUNNER UP

Eventbrite

Eventbrite is generally well-received for its ease of use and wide range of events. Users appreciate the app's functionality and the ability to discover new events, but some report issues with app glitches and difficulties in ticket management. Customer service and refund processes are areas of concern for some users.

#3 Straggler

Ticketmaster

Ticketmaster faces significant criticism for high service fees and app usability issues. Users frequently report problems with app stability, login issues, and difficulties in accessing tickets. Despite these issues, some users find the app convenient for purchasing tickets to major events.

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Nuggets

Major Highlights of the Week

App Download Requirement

Users are frustrated with being forced to download the app to access their purchased tickets, which they find unnecessary and intrusive. This requirement is seen as a barrier to entry and a data collection tactic.

I shouldn't need an app to buy gig tickets; just send me a PDF.

Refund Process Issues

The refund process is perceived as unreliable and slow, with users reporting difficulties in obtaining refunds even when events are canceled or rescheduled. This has led to dissatisfaction and distrust in the platform's customer service.

Requested a refund for a canceled show but was declined with no clear explanation.

Customer Support Delays

There are significant delays in customer support response times, with some users waiting weeks for a reply. This lack of timely communication exacerbates user frustration, especially when dealing with urgent issues.

No one answers emails, and I can't get help with my ticket issues.

Ticket Transfer Problems

Users experience difficulties with the ticket transfer feature, often due to app glitches or contact syncing issues. This makes it challenging to share tickets with friends, leading to a poor user experience.

Can't transfer tickets; app says contact format is incorrect.

Inconsistent Event Information

Event details such as start times and locations are sometimes incorrect or missing, causing confusion and inconvenience for users. This inconsistency undermines trust in the app's reliability.

Bought tickets for a concert, but the location was wrong on the app.

Privacy Concerns

Users are concerned about the app's data collection practices, particularly the requirement to sync contacts and share personal information. This is viewed as invasive and unnecessary for ticket purchasing.

App demands too much personal info just to access tickets.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

App Download Requirement

Refund Process Issues

Customer Support Delays

Ticket Transfer Problems

Inconsistent Event Information

Event details such as start times and locations are sometimes incorrect or missing, causing confusion and inconvenience for users. This inconsistency undermines trust in the app's reliability.

Privacy Concerns

Quotes of the week

Hear from some of the most impactful users to drive changes

I love how prompt the support team is and just my favorite app for shows!

cmvp06

Week of July 23rd, 2025

I bought a ticket to see an artist perform, the artist canceled, and then was replaced by someone else. I requested a refund, but it was declined. The help team was unhelpful as they said 'the decision was out of their hands.' How? This makes no sense to me.

EBMatan123456789

Week of July 23rd, 2025

I needed a refund for a rescheduled show, and it couldn’t have been quicker or easier. Thank you for making that experience so smooth! Easily my favorite app for tickets.

Best of the Bourgeoisie

Week of July 23rd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

I love how prompt the support team is and just my favorite app for shows!

Candice Wu

App Store

Kelly Williams

Google Play

I needed a refund for a rescheduled show, and it couldn’t have been quicker or easier. Thank you for making that experience so smooth! Easily my favorite app for tickets.

Koray Okumus

Google Play

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User Experience Report

Report Date

DICE: Live Shows

Top Insights This Week

App Download Requirement

Poor Customer Support

Refund and Resale Issues

Ticket Transfer Problems

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts