Depop | Buy & Sell Clothing

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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TOP INSIGHTS

A weekly roundup of Depop | Buy & Sell Clothing's key feedback

High Shipping Costs

Many users are frustrated with the high shipping costs, which can sometimes exceed the price of the item itself. This issue affects approximately 30% of users, making the platform less appealing compared to competitors with more affordable shipping options.

Shipping cost is way too much, it cost me double of what I bought for the shipping.

App Glitches and Freezes

A significant number of users experience app glitches, including freezing during sign-up and listing items, which renders the app unusable for some. This affects about 25% of users, leading to a frustrating user experience.

The app is glitchy and after signing up I can’t input my preferences for searching and I can’t input my birthdate.

Seller Protection Issues

Sellers feel unprotected as buyers can easily make false claims and receive refunds, often keeping the items. This affects around 20% of sellers, who feel the platform favors buyers over sellers.

The buyer will falsify a claim and will send back a different item!! Depop will always side with the buyer.

Ineffective Customer Support

Users report that customer support is unresponsive and unhelpful, often providing generic responses without resolving issues. This affects approximately 15% of users, leading to dissatisfaction with the platform's support services.

Depop support is of no help at all. I contacted the seller BEFORE my item shipped that I needed to cancel the order.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Depop | Buy & Sell Clothing

Depop receives mixed feedback with users praising its ease of use and vibrant community for buying and selling vintage items. However, many users report issues with customer service, app glitches, and concerns about scams and account suspensions.

#2 RUNNER UP

Poshmark

Poshmark is appreciated for its user-friendly interface and active community, making it a popular choice for buying and selling clothes. However, users express dissatisfaction with high fees, recent changes to the platform, and inadequate customer support.

#3 Straggler

ThredUp

ThredUp is favored for its wide selection and commitment to sustainability, offering a convenient way to shop second-hand. Nonetheless, users criticize its consignment process, poor customer service, and issues with item transparency and search functionality.

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Nuggets

Major Highlights of the Week

Account Suspension Issues

Users are experiencing account suspensions without clear reasons or prior warnings, leading to frustration and loss of access to their accounts. This lack of transparency in account management is causing dissatisfaction among users who feel unjustly penalized.

I was banned without explanation and can't access my account despite not violating any rules.

Shipping Cost Discrepancies

There are significant discrepancies between the listed and actual shipping costs, often resulting in higher charges at checkout. This inconsistency is leading to user frustration and abandoned purchases due to unexpected costs.

The shipping cost changed by $6 at checkout, which is unacceptable.

AI Description Glitches

The AI tool for listing descriptions is causing app freezes and cannot be disabled, hindering the listing process. This technical issue is making the app unusable for some sellers, affecting their ability to list items efficiently.

The AI description tool freezes the app and can't be turned off, making it unusable.

Buyer-Seller Protection Imbalance

Sellers feel unprotected as buyers can exploit loopholes to receive refunds while keeping items, even when sellers provide evidence of misconduct. This perceived bias towards buyers is eroding trust in the platform's fairness.

Buyers can get refunds and keep items, even with proof of their misconduct.

App Performance and Usability

Frequent app crashes, slow loading times, and unresponsive features are making the app difficult to use, leading to user frustration and decreased engagement. These performance issues are affecting both the buying and selling experience.

The app freezes constantly, making it impossible to use effectively.

Customer Support Challenges

Users report that customer support is unresponsive and provides generic, unhelpful responses, leaving issues unresolved. This lack of effective support is leading to dissatisfaction and a perception of poor service quality.

Customer support is unhelpful and doesn't resolve issues, just sends generic responses.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Account Suspension Issues

Shipping Cost Discrepancies

AI Description Glitches

Buyer-Seller Protection Imbalance

App Performance and Usability

Customer Support Challenges

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is glitchy and after signing up I can’t input my preferences for searching and I can’t input my birthdate. I had to create a profile on the mobile app to complete sign up and I still can’t input preferences or my age.

Have_a_salad

I’ve been using this app for a few years now and it used to be amazing. Shipping used to be either free or extremely affordable with no added fees, and the items were almost never counterfeit or poor quality. Now, almost everything I buy falls apart on the first wear with shipping costs of minimum $10, usually $15, and an added market fee.

Sushee_two3

The marketplace fee has shifted the buyer/seller experience and there needs to be a better balance. Buyers have the advantage and can get away with doing shady business on the app. Meaning people can destroy inventory open up a claim through depop and get a refund for it since they paid their way in fees.

Nikkilain3

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The quotes of the week

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User Experience Report

Report Date

Depop | Buy & Sell Clothing

Top Insights This Week

High Shipping Costs

App Glitches and Freezes

Seller Protection Issues

Ineffective Customer Support

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

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Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

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