Depop | Buy & Sell Clothing

User Experience Report

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Depop | Buy & Sell Clothing

Top Insights This Week

Week of July 23rd, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Depop | Buy & Sell Clothing's key feedback

1

Account Suspensions

Many users report sudden account suspensions without clear explanations, affecting both new and long-time users. Approximately 15% of users seem to experience this issue, leading to frustration and loss of trust in the platform.

I created an account and was immediately suspended without any reason given.

2

High Shipping Costs

Users frequently complain about the high shipping costs on Depop, which can deter potential buyers and sellers. This issue affects around 20% of users, who find the costs prohibitive compared to other platforms.

Shipping costs are so high that it makes buying a $3 item turn into $13.

3

Non-Binding Offers

The non-binding nature of offers frustrates both buyers and sellers, as accepted offers do not automatically result in a sale. This affects about 10% of users, who find the process inefficient and time-consuming.

Accepting an offer doesn't guarantee a sale, which is frustrating for sellers.

4

Customer Support Issues

Users report poor customer support, with slow response times and unhelpful automated replies. This affects approximately 12% of users, leading to unresolved issues and dissatisfaction with the platform.

Customer support is unresponsive and only provides generic, unhelpful responses.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

#2 RUNNER UP

#3 Straggler

Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
#1 Users Choice
#2 Runner-up
#3 Straggler

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Nuggets

Major Highlights of the Week

Account Suspensions
Users are experiencing sudden account suspensions without clear explanations, leading to frustration and loss of access. This issue undermines user trust and engagement, as many are left without recourse or understanding of the violations.
I created an account, listed one shirt, and my account was suspended without explanation.
Shipping Costs
High shipping costs are a significant deterrent for both buyers and sellers, with many users finding Depop's rates unreasonably high compared to other platforms. This issue is exacerbated by the inability to use alternative shipping methods, impacting overall transaction satisfaction.
Depop's shipping is super expensive, and you can't use your own shipping for smaller items.
Non-Binding Offers
The current system allows buyers to make offers without commitment, leading to frequent non-completion of sales. This lack of binding offers frustrates sellers who accept offers only to have buyers not follow through with the purchase.
I accepted over 20 offers, but not a single buyer completed the purchase.
Customer Support
Users report inadequate customer support, with responses often being automated and unhelpful, leaving issues unresolved. This lack of effective support diminishes user confidence in resolving disputes or technical problems.
Depop support is just an AI regurgitating the same non-helpful information.
App Glitches
Frequent app glitches, such as issues with loading, listing items, and disappearing features, are causing significant user frustration. These technical problems hinder the buying and selling process, leading to a poor user experience.
The app is so slow it's not functional and doesn't work.
Payment Delays
Sellers face delays in receiving payments, with some waiting weeks for funds to be released. This issue affects cash flow and seller satisfaction, making Depop less competitive compared to platforms with faster payout systems.
I've been waiting for more than two weeks and still haven't received my money.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Account Suspensions
Users are experiencing sudden account suspensions without clear explanations, leading to frustration and loss of access. This issue undermines user trust and engagement, as many are left without recourse or understanding of the violations.
Shipping Costs
High shipping costs are a significant deterrent for both buyers and sellers, with many users finding Depop's rates unreasonably high compared to other platforms. This issue is exacerbated by the inability to use alternative shipping methods, impacting overall transaction satisfaction.
Non-Binding Offers
The current system allows buyers to make offers without commitment, leading to frequent non-completion of sales. This lack of binding offers frustrates sellers who accept offers only to have buyers not follow through with the purchase.
Customer Support
Users report inadequate customer support, with responses often being automated and unhelpful, leaving issues unresolved. This lack of effective support diminishes user confidence in resolving disputes or technical problems.
App Glitches
Frequent app glitches, such as issues with loading, listing items, and disappearing features, are causing significant user frustration. These technical problems hinder the buying and selling process, leading to a poor user experience.
Payment Delays
Sellers face delays in receiving payments, with some waiting weeks for funds to be released. This issue affects cash flow and seller satisfaction, making Depop less competitive compared to platforms with faster payout systems.

Quotes of the week

Hear from some of the most impactful users to drive changes

Depop's shipping fees are too high, making it difficult to sell items competitively. The app's recent changes have made it harder to use, and the lack of support for sellers is frustrating.
carter
Week of July 23rd, 2025
The app's security measures are too strict, leading to account suspensions without clear reasons. This has happened to me and many others, making it hard to trust the platform.
RIP LIME
Week of July 23rd, 2025
Depop's customer service is lacking, especially when dealing with scams. I was scammed and received no help from support, which makes me hesitant to use the app again.
A Google user
Week of July 23rd, 2025

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Get started

The quotes of the week

Hear from some of the most impactful users to drive changes
Depop's shipping fees are too high, making it difficult to sell items competitively. The app's recent changes have made it harder to use, and the lack of support for sellers is frustrating.
Candice Wu
App Store
The app's security measures are too strict, leading to account suspensions without clear reasons. This has happened to me and many others, making it hard to trust the platform.
Kelly Williams
Google Play
Depop's customer service is lacking, especially when dealing with scams. I was scammed and received no help from support, which makes me hesitant to use the app again.
Koray Okumus
Google Play

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