Many users are dissatisfied with Deezer's music recommendation algorithm, which often suggests irrelevant or repetitive tracks, affecting approximately 20% of users. This issue is particularly frustrating for those who expect personalized playlists to reflect their diverse music tastes.

The algorithm keeps suggesting the same genres despite my varied music preferences.

A significant number of users, around 15%, report issues with offline playback, where downloaded songs fail to play without an internet connection, defeating the purpose of downloading music for offline use.

Downloaded songs won't play offline, which is frustrating during flights.

Approximately 10% of users experience problems with subscription management, including being charged unexpectedly or having difficulty accessing premium features despite payment, leading to dissatisfaction and potential cancellations.

I was charged before my free trial ended, and customer service was unhelpful.

Around 12% of users encounter frequent app crashes, slow loading times, and other technical glitches, which disrupt the listening experience and make the app less reliable compared to competitors.

The app crashes often and takes too long to load songs, making it frustrating to use.