Brightspace Pulse

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Brightspace Pulse's key feedback

Browser Redirection

A significant number of users, approximately 40%, are frustrated with the app redirecting them to a web browser for tasks that they expect to complete within the app itself. This redirection diminishes the app's convenience and purpose, as users prefer a seamless in-app experience.

The app just redirects me to a browser for everything, making it pointless to use.

Login Issues

Around 25% of users experience persistent login issues, including being logged out frequently and encountering loops when trying to log back in. This disrupts their ability to access course materials and manage their coursework efficiently.

I keep getting logged out and can't log back in, which makes the app unusable.

Notification Delays

Approximately 15% of users report delays in receiving notifications for grades and assignments, which affects their ability to stay updated with course progress and deadlines.

Notifications for grades and assignments are delayed, making it hard to keep up.

Limited In-App Functionality

About 20% of users are dissatisfied with the limited functionality of the app, as it lacks features available on the desktop version, such as viewing announcements and accessing certain documents directly within the app.

The app lacks many features of the desktop version, like viewing announcements, making it less useful.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Brightspace Pulse

Brightspace Pulse receives mixed feedback. Users appreciate its convenience and ability to keep track of assignments and deadlines, but many report issues with functionality, such as login problems, missing notifications, and app crashes. The app is praised for its user-friendly interface but criticized for its lack of offline capabilities and frequent redirection to web browsers.

#2 RUNNER UP

Moodle App

Moodle App is generally well-received for its simplicity and ease of use, especially for students. Users appreciate its ability to access course content on the go, but some report issues with notifications and loading times. The app is praised for its flexibility and accessibility, though some users find it less functional compared to the desktop version.

#3 Straggler

Canvas Student

Canvas Student is appreciated for its comprehensive features and ease of use, but users report issues with app stability and functionality, such as problems with discussions and notifications. The app is praised for its ability to keep students organized, but some users find it cumbersome and prefer the desktop version for full functionality.

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Nuggets

Major Highlights of the Week

Users experience persistent login problems, including being stuck in a 'Return to Pulse' loop, which prevents access to course materials. This issue disrupts the user journey and diminishes the app's reliability as a learning tool.

I can't access the app when I type in my information; it takes me to 'return to pulse' and then back to square one.

Browser Redirection

The app frequently redirects users to a web browser for accessing course content, which undermines the app's purpose and frustrates users seeking a seamless in-app experience. This redirection increases cognitive load and reduces user satisfaction.

Every time I click on a class, it takes me out of the app and opens another browser.

Notification Delays

Notifications for grades and assignments are delayed, causing users to miss timely updates and reducing the app's effectiveness in keeping students informed. This latency in push notifications impacts the app's perceived value.

Notifications for grades are delayed by 15 minutes, making it hard to stay updated.

Content Loading Failures

Users report frequent failures in loading course content, such as PDFs and videos, within the app, leading to a reliance on external browsers. This issue compromises the app's core functionality and user experience.

Limited In-App Functionality

The app lacks essential features like viewing announcements and downloading documents, forcing users to switch to the desktop version for full functionality. This limitation diminishes the app's utility as a standalone educational tool.

I can't look at assignment contents or grades in the app; it just asks me to sign into the web.

Inconsistent User Interface

The app's user interface is described as clunky and unintuitive, with users struggling to navigate and access necessary features. This inconsistency in design leads to a frustrating user experience and hinders app adoption.

The app is clunky and non-functional, and you can barely do anything with it compared to the website.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Browser Redirection

Notification Delays

Content Loading Failures

Limited In-App Functionality

Inconsistent User Interface

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is convenient for checking notifications and grades, but it's frustrating that it redirects to a browser for most tasks. It feels like a web wrapper rather than a standalone app.

cookiebeauty

Week of July 24th, 2025

Since the latest update, everything redirects to the web browser, making the app pointless. It used to be more functional within the app itself.

onitforonce

Week of July 24th, 2025

The app is great for staying updated with notifications, but it lacks in-app functionality for assignments and discussions, which forces me to use the browser.

Parlay gpt

Week of July 24th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app is convenient for checking notifications and grades, but it's frustrating that it redirects to a browser for most tasks. It feels like a web wrapper rather than a standalone app.

Candice Wu

App Store

Since the latest update, everything redirects to the web browser, making the app pointless. It used to be more functional within the app itself.

Kelly Williams

Google Play

The app is great for staying updated with notifications, but it lacks in-app functionality for assignments and discussions, which forces me to use the browser.

Koray Okumus

Google Play

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User Experience Report

Report Date

Brightspace Pulse

Top Insights This Week

Browser Redirection

Login Issues

Notification Delays

Limited In-App Functionality

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts