Cuvva

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Cuvva

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Cuvva's key feedback

1

High Pricing

Many users find Cuvva's pricing to be excessively high compared to competitors, with some reporting quotes that are significantly more expensive for similar coverage. Approximately 20% of users express dissatisfaction with the cost, suggesting that the app is not competitive in the market.

Cuvva quoted me £82 for one day, while Veygo offered three days for £40.

2

Coverage Limitations

Users report frustration with Cuvva's inability to insure certain vehicles, such as those with more seats, older cars, or specific models, which contradicts the app's promise of insuring any car. This issue affects about 15% of users who feel misled by the app's advertising.

Cuvva wouldn't insure my 4.2 V8 Audi, but Temp Cover did for £48 a day.

3

Technical Issues

Several users experience technical difficulties with the app, such as being unable to upload documents or the app freezing, which hinders their ability to secure insurance. Approximately 10% of users report these issues, leading to frustration and a search for alternative solutions.

The app wouldn't let me upload my driving license photo, leaving me stuck in a loop.

4

Account and Customer Service Problems

Some users face issues with account management, such as unexpected account freezes or poor customer service experiences, which leave them feeling unsupported. Around 8% of users mention these problems, indicating a need for improved customer support and communication.

Cuvva froze my account without explanation, and customer service was unhelpful.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Cuvva
Cuvva receives mixed feedback, with many users praising its ease of use, quick setup, and convenience for short-term insurance needs. However, some users criticize the app for high prices, technical issues, and limitations on insuring certain vehicles.

#2 RUNNER UP

#3 Straggler

Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Cuvva
#1 Users Choice
Cuvva receives mixed feedback, with many users praising its ease of use, quick setup, and convenience for short-term insurance needs. However, some users criticize the app for high prices, technical issues, and limitations on insuring certain vehicles.
#2 Runner-up
#3 Straggler

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Nuggets

Major Highlights of the Week

Price Discrepancies
Users experience significant price increases for the same coverage over time, leading to dissatisfaction and perceptions of unfair pricing. This inconsistency in pricing compared to competitors is driving users away.
When I was 22, Cuvva covered me for £12; now at 27, the same car costs £38.
Coverage Limitations
Cuvva's inability to insure certain vehicles, such as those with more than 20 years of age or specific models, frustrates users who expect broader coverage. This limitation contradicts the app's advertised flexibility.
Can't insure cars older than 20 years old, which is disappointing.
Account Freezing
Users report unexpected account freezes without clear explanations, causing frustration and loss of trust. This lack of transparency in account management is a significant pain point.
Cuvva froze my account without warning or explanation, leaving me stranded.
App Functionality Issues
Technical issues such as app crashes, login problems, and photo upload loops hinder the user experience, making the app unreliable. These persistent bugs are a barrier to seamless service.
The app cycles back to the quote page after taking a car photo, making it unusable.
Customer Service Challenges
Users find the customer service unhelpful, with reliance on AI and chatbots that fail to resolve issues effectively. This lack of human support exacerbates user frustration during critical moments.
The 'human chat agent' was unhelpful, leaving me without a solution.
Excessive Data Collection
The app's requirement for extensive personal data before providing quotes raises privacy concerns among users. This perceived data overreach without clear justification deters potential customers.
Requires too much personal information just to get a quote, which feels intrusive.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Price Discrepancies
Users experience significant price increases for the same coverage over time, leading to dissatisfaction and perceptions of unfair pricing. This inconsistency in pricing compared to competitors is driving users away.
Coverage Limitations
Cuvva's inability to insure certain vehicles, such as those with more than 20 years of age or specific models, frustrates users who expect broader coverage. This limitation contradicts the app's advertised flexibility.
Account Freezing
Users report unexpected account freezes without clear explanations, causing frustration and loss of trust. This lack of transparency in account management is a significant pain point.
App Functionality Issues
Technical issues such as app crashes, login problems, and photo upload loops hinder the user experience, making the app unreliable. These persistent bugs are a barrier to seamless service.
Customer Service Challenges
Users find the customer service unhelpful, with reliance on AI and chatbots that fail to resolve issues effectively. This lack of human support exacerbates user frustration during critical moments.
Excessive Data Collection
The app's requirement for extensive personal data before providing quotes raises privacy concerns among users. This perceived data overreach without clear justification deters potential customers.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app forces you down a tech-only pathway then the tech doesn't work. Very frustrating. The 'human chat agent' Ana was singularly unhelpful, simply telling me to log out and log back in. Which did nothing at all. But by then the agent had left the chat and I was no further on. I'm sure there are better options out there than this.
Tony Sail
Cuvva is known as a ghost broker meaning that they legally don’t have any power to protect you in the event of an accident whilst purchasing insurance. Save your money as this is a scam!
Josh E.R
I tried to use this app and it doesn’t work. Upload driving licence photo doesn’t work just tells me to enter manually. When I enter manually it doesn’t accept it and goes back to ‘upload photo’ tried lots of times and it seems stuck in a loop. A shame because I was planning on using it regularly. I guess I will have to try again with another app.
El Malabarista

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app forces you down a tech-only pathway then the tech doesn't work. Very frustrating. The 'human chat agent' Ana was singularly unhelpful, simply telling me to log out and log back in. Which did nothing at all. But by then the agent had left the chat and I was no further on. I'm sure there are better options out there than this.
Candice Wu
App Store
Cuvva is known as a ghost broker meaning that they legally don’t have any power to protect you in the event of an accident whilst purchasing insurance. Save your money as this is a scam!
Kelly Williams
Google Play
I tried to use this app and it doesn’t work. Upload driving licence photo doesn’t work just tells me to enter manually. When I enter manually it doesn’t accept it and goes back to ‘upload photo’ tried lots of times and it seems stuck in a loop. A shame because I was planning on using it regularly. I guess I will have to try again with another app.
Koray Okumus
Google Play

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