Cuvva

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Cuvva's key feedback

High Pricing

Many users find Cuvva's pricing to be uncompetitive, with some reporting quotes significantly higher than other providers for similar coverage. Approximately 20% of users express dissatisfaction with the cost, suggesting a need for more competitive pricing strategies.

Cuvva's quote was £82 for one day, while another company offered three days for £40.

Technical Issues

Users frequently encounter technical problems with the app, such as difficulties uploading documents or the app freezing. These issues affect around 15% of users, leading to frustration and a negative user experience.

The app wouldn't accept my driving license photo, leaving me stuck in a loop.

Customer Service Challenges

Some users report poor customer service experiences, including unhelpful responses and unresolved issues. This affects about 10% of users, indicating a need for improved customer support.

The chat agent was unhelpful and left the conversation without resolving my issue.

Coverage Limitations

Cuvva's insurance policies have limitations that some users find restrictive, such as not covering older vehicles or certain driver profiles. Approximately 10% of users express frustration with these limitations.

Cuvva wouldn't insure my 20-year-old car, despite advertising coverage for any vehicle.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Cuvva

Cuvva receives mixed feedback with many users praising its ease of use, quick setup, and excellent customer service. However, some users report issues with app functionality, high prices, and limitations on insuring older cars or certain age groups.

#2 RUNNER UP

Veygo

Veygo is often recommended for learner drivers and praised for its competitive pricing and flexibility. Users appreciate the straightforward process and the ability to get temporary insurance quickly, although some mention occasional technical issues.

#3 Straggler

Tempcover

Tempcover is appreciated for its convenience and ease of obtaining short-term insurance. Users highlight the app's user-friendly interface and efficient service, though some express concerns about pricing and customer support responsiveness.

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Nuggets

Major Highlights of the Week

Ghost Broker Concerns

Some users believe Cuvva operates as a 'ghost broker', implying it lacks the authority to provide legitimate insurance coverage, leading to potential legal issues for drivers. This perception damages trust and could deter potential customers from using the service.

Cuvva is known as a ghost broker, meaning they legally don’t have any power to protect you in the event of an accident.

Tech Pathway Issues

The app's reliance on technology without adequate support leads to user frustration when technical issues arise, such as unresponsive features or ineffective customer support. This can result in users feeling abandoned and seeking alternative services.

The app forces you down a tech-only pathway then the tech doesn't work, and the 'human chat agent' was unhelpful.

Pricing Discrepancies

Users report significant discrepancies between initial quotes and final prices, with some experiencing drastic price increases without clear justification. This inconsistency undermines customer confidence and satisfaction with the pricing model.

Prior to buying a car, I was quoted a low price, but when purchasing, the price increased drastically.

Account Freezing

Accounts are reportedly being frozen without warning or explanation, leaving users unable to access services and feeling frustrated by the lack of transparency. This practice can lead to negative perceptions of customer service and reliability.

Out of the blue, they closed my account without providing any warning or explanation.

Excessive Marketing Emails

Users are overwhelmed by frequent marketing emails, which they find unnecessary after downloading the app. This aggressive marketing approach can lead to user dissatisfaction and potential app uninstalls.

Absolutely non-stop emails from Cuvva, daily marketing for an app that I already know how to use.

Age and Vehicle Restrictions

Cuvva's restrictions on insuring older vehicles and younger drivers are not clearly communicated upfront, leading to user frustration when they are unable to obtain coverage. This lack of transparency can deter potential customers.

Won't insure vehicles over 20 years old, which wasn't clear until after providing all my details.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Ghost Broker Concerns

Tech Pathway Issues

Pricing Discrepancies

Account Freezing

Excessive Marketing Emails

Age and Vehicle Restrictions

Quotes of the week

Hear from some of the most impactful users to drive changes

The app forces you down a tech-only pathway then the tech doesn't work. Very frustrating. The 'human chat agent' Ana was singularly unhelpful, simply telling me to log out and log back in. Which did nothing at all.

Tony Sail

Terrible pricing and nowhere near competitive with other companies, Cuvva wanted £82 for 1 day insurance, Veygo only wanted £40 for 3 days. Laughable.

Reece Langers

Cuvva is fantastic, they sort insurance out in just a few minutes, especially good when you are using a friend's vehicle or going to buy a new vehicle. I have been using them for a few years now and they never let me down.

A Google user

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Terrible pricing and nowhere near competitive with other companies, Cuvva wanted £82 for 1 day insurance, Veygo only wanted £40 for 3 days. Laughable.

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Report Date

Cuvva

Top Insights This Week

High Pricing

Technical Issues

Customer Service Challenges

Coverage Limitations

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

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