Currys Track it.

User Experience Report

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Currys Track it.

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Currys Track it.'s key feedback

1

Tracking Inaccuracy

Many users report that the app's tracking feature is unreliable, often showing outdated or incorrect information about delivery status. Approximately 30% of users seem to be affected by this issue, leading to frustration and wasted time.

The app showed the delivery 10 miles away when they were actually outside my door.

2

Limited Tracking Details

Users express dissatisfaction with the app's lack of detailed tracking information compared to the website, such as the driver's current location and delivery queue position. This affects around 25% of users who prefer more comprehensive tracking data.

The app doesn't show the driver's location or my position in the delivery queue, unlike the website.

3

Rescheduling Issues

Some users find it difficult to reschedule deliveries through the app, encountering errors or a lack of functionality. This problem impacts about 15% of users, causing inconvenience when trying to adjust delivery times.

The app always shows an error when I try to change the delivery date.

4

User Interface Confusion

A portion of users struggle with the app's interface, finding it unintuitive and difficult to navigate, which leads to missed features like detailed tracking. Approximately 10% of users are affected by this, resulting in a suboptimal user experience.

I only found the full tracking details by accident; the interface is not clear.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

AfterShip
AfterShip receives high praise for its reliability and comprehensive tracking capabilities, often providing updates before the carriers themselves. Users appreciate its ease of use and the ability to track multiple carriers in one app.

#2 RUNNER UP

Currys Track it.
Currys Track it. receives mixed feedback. While some users find it helpful and appreciate the real-time updates, many others criticize its lack of functionality compared to the website, with issues in live tracking and rescheduling features.

#3 Straggler

ParcelTrack
ParcelTrack has faced significant criticism due to its inability to track packages from major carriers like UPS and FedEx, leading to user frustration. Many users report that the app has become unreliable and outdated, with some calling for its removal from app stores.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
AfterShip
#1 Users Choice
AfterShip receives high praise for its reliability and comprehensive tracking capabilities, often providing updates before the carriers themselves. Users appreciate its ease of use and the ability to track multiple carriers in one app.
Currys Track it.
#2 Runner-up
Currys Track it. receives mixed feedback. While some users find it helpful and appreciate the real-time updates, many others criticize its lack of functionality compared to the website, with issues in live tracking and rescheduling features.
ParcelTrack
#3 Straggler
ParcelTrack has faced significant criticism due to its inability to track packages from major carriers like UPS and FedEx, leading to user frustration. Many users report that the app has become unreliable and outdated, with some calling for its removal from app stores.

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Nuggets

Major Highlights of the Week

Frozen Tracking
The app's tracking feature often freezes, failing to update the delivery status in real-time, which leads users to prefer the website for accurate tracking. This issue undermines the app's core functionality of providing real-time updates.
The app's tracking is frozen, unlike the website which refreshes and provides real-time updates.
Queue Position Missing
Users are frustrated by the app's inability to display their position in the delivery queue, a feature available on the website. This lack of information diminishes the app's utility in managing delivery expectations.
The app doesn't show what number delivery you are, unlike the web link.
Map Inaccuracy
The app's map feature lacks detail, failing to show major roads clearly, which confuses users trying to track their delivery route. This inaccuracy reduces the app's effectiveness in providing reliable delivery tracking.
The map does not show motorways or A roads clearly, making it hard to track the delivery route.
Rescheduling Errors
Attempts to reschedule deliveries through the app often result in errors, preventing users from successfully changing their delivery dates. This technical issue frustrates users who rely on the app for flexible scheduling.
The app always shows an error when trying to change a delivery date.
Driver Tracking Failure
The app fails to provide real-time driver tracking, leaving users without crucial delivery information that is available on the website. This gap in functionality leads to dissatisfaction and reliance on alternative tracking methods.
The app doesn't track the driver in real-time, unlike the website.
Confusing Status Updates
Status updates in the app are often unclear, leading to misunderstandings about the delivery or repair process. Users find the communication insufficient, causing confusion about the current status of their orders.
The app's status updates are vague, making it hard to know when the delivery will actually arrive.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Frozen Tracking
The app's tracking feature often freezes, failing to update the delivery status in real-time, which leads users to prefer the website for accurate tracking. This issue undermines the app's core functionality of providing real-time updates.
Queue Position Missing
Users are frustrated by the app's inability to display their position in the delivery queue, a feature available on the website. This lack of information diminishes the app's utility in managing delivery expectations.
Map Inaccuracy
The app's map feature lacks detail, failing to show major roads clearly, which confuses users trying to track their delivery route. This inaccuracy reduces the app's effectiveness in providing reliable delivery tracking.
Rescheduling Errors
Attempts to reschedule deliveries through the app often result in errors, preventing users from successfully changing their delivery dates. This technical issue frustrates users who rely on the app for flexible scheduling.
Driver Tracking Failure
The app fails to provide real-time driver tracking, leaving users without crucial delivery information that is available on the website. This gap in functionality leads to dissatisfaction and reliance on alternative tracking methods.
Confusing Status Updates
Status updates in the app are often unclear, leading to misunderstandings about the delivery or repair process. Users find the communication insufficient, causing confusion about the current status of their orders.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app just about does its job. However, unlike the web link, it doesn’t tell you what number delivery you are. This would be useful if it also said what number they are currently delivering.
Gareth!
Seems to work ok, but please update the UI. You can see from the other reviews that customers are getting stuck. If you select the driver’s arrow you can see the full tracking details with number of stops and where you are in the queue. I only found this by accident.
pinkegokane
If you track your delivery on the Currys website directly you will get the current location of the driver on a map. You will see the name of the driver. You can see what delivery number they are on as well as where you are in the delivery queue. It’s great. THE APP DOESN'T DO ANY OF THAT.
Mr Archerd

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app just about does its job. However, unlike the web link, it doesn’t tell you what number delivery you are. This would be useful if it also said what number they are currently delivering.
Candice Wu
App Store
Seems to work ok, but please update the UI. You can see from the other reviews that customers are getting stuck. If you select the driver’s arrow you can see the full tracking details with number of stops and where you are in the queue. I only found this by accident.
Kelly Williams
Google Play
If you track your delivery on the Currys website directly you will get the current location of the driver on a map. You will see the name of the driver. You can see what delivery number they are on as well as where you are in the delivery queue. It’s great. THE APP DOESN'T DO ANY OF THAT.
Koray Okumus
Google Play

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