Crumbl

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

UNLOCK ALL INSIGHTS

Crumbl

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Crumbl's key feedback

1

Gift Card Issues

Some users experience problems when using gift cards, as the app incorrectly shows the full balance being charged to a secondary payment method. This issue affects approximately 2% of users based on the reviews mentioning it.

The app shows the full balance being charged to my card even when using a gift card.

2

Rewards Tracking Problems

A few users report that their rewards points, or 'crumbs', are not being tracked accurately, with points not increasing despite purchases. This issue seems to affect about 1% of users.

My crumbs are stuck at 50 despite spending $30 twice.

3

App Loading Issues

Some users find the app slow to load, with screens taking a long time to display or not loading at all, which can be frustrating. This issue affects around 3% of users.

The app is slow to load, and I could have ordered in-store faster.

4

Birthday Reward Changes

Changes to the birthday reward policy, requiring a certain spending threshold, have disappointed some users who expected a free cookie. This affects about 2% of users.

No more free birthday cookies unless you spend a certain amount, which is disappointing.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Crumbl
Crumbl receives overwhelmingly positive feedback for its delicious cookies and user-friendly app, with many users praising the ease of ordering and the variety of flavors. However, some users express frustration with app glitches and the requirement to download the app for certain features.

#2 RUNNER UP

Insomnia Cookies
Insomnia Cookies is praised for its tasty cookies and fast delivery, but the app receives significant criticism for frequent bugs, login issues, and poor user experience, which frustrates many customers despite the quality of the cookies.

#3 Straggler

Tiff's Treats
Tiff's Treats is appreciated for its delicious cookies and thoughtful gifting options, but the app is criticized for lacking a reliable tracking feature and having a cumbersome ordering process, leading to customer dissatisfaction.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Crumbl
#1 Users Choice
Crumbl receives overwhelmingly positive feedback for its delicious cookies and user-friendly app, with many users praising the ease of ordering and the variety of flavors. However, some users express frustration with app glitches and the requirement to download the app for certain features.
Insomnia Cookies
#2 Runner-up
Insomnia Cookies is praised for its tasty cookies and fast delivery, but the app receives significant criticism for frequent bugs, login issues, and poor user experience, which frustrates many customers despite the quality of the cookies.
Tiff's Treats
#3 Straggler
Tiff's Treats is appreciated for its delicious cookies and thoughtful gifting options, but the app is criticized for lacking a reliable tracking feature and having a cumbersome ordering process, leading to customer dissatisfaction.

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Nuggets

Major Highlights of the Week

Gift Card Confusion
Users experience issues when using gift cards, as the app incorrectly shows the full balance being charged to a secondary payment method instead of just the remaining amount.
When using a gift card, the app shows the full balance charged to my second payment method, not just the difference.
Rewards Tracking Error
The app fails to accurately track and update users' reward points, causing frustration as points remain stagnant despite multiple purchases.
My 'crumbs' are stuck at 50 points even after spending $30 twice, and they never increase.
Birthday Reward Changes
Recent changes to the birthday reward policy have upset users, as they now require a certain spending threshold to qualify for a free birthday cookie.
No more birthday cookies unless you spend a certain amount during the year, which is disappointing.
App Loading Issues
The app frequently experiences loading problems, with users reporting endless spinning icons and slow performance, hindering their ability to place orders.
Secret Menu Access
Accessing the secret menu is problematic, with users unable to view it during specific discount windows or experiencing app crashes when attempting to access it.
Location Recognition Failure
The app struggles with recognizing users' locations, leading to incorrect store suggestions and difficulties in placing online orders.
The app thinks I'm in Oklahoma, making it impossible to see local options and place an order.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Gift Card Confusion
Users experience issues when using gift cards, as the app incorrectly shows the full balance being charged to a secondary payment method instead of just the remaining amount.
Rewards Tracking Error
The app fails to accurately track and update users' reward points, causing frustration as points remain stagnant despite multiple purchases.
Birthday Reward Changes
Recent changes to the birthday reward policy have upset users, as they now require a certain spending threshold to qualify for a free birthday cookie.
App Loading Issues
The app frequently experiences loading problems, with users reporting endless spinning icons and slow performance, hindering their ability to place orders.
Secret Menu Access
Accessing the secret menu is problematic, with users unable to view it during specific discount windows or experiencing app crashes when attempting to access it.
Location Recognition Failure
The app struggles with recognizing users' locations, leading to incorrect store suggestions and difficulties in placing online orders.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app makes ordering and tracking my points so easy! I love ordering ahead so I can just run in and grab my tasty treats!
Hudsonsmith7
The app is super easy to use! I prefer to use it over DoorDash, Uber Eats, Postmates to deliver my order!
Re0726
When you use a gift card and have a balance still due, Crumbl shows the full balance being charged to your 2nd form of payment even though just the difference is charged.
Coin issue again

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app makes ordering and tracking my points so easy! I love ordering ahead so I can just run in and grab my tasty treats!
Candice Wu
App Store
The app is super easy to use! I prefer to use it over DoorDash, Uber Eats, Postmates to deliver my order!
Kelly Williams
Google Play
When you use a gift card and have a balance still due, Crumbl shows the full balance being charged to your 2nd form of payment even though just the difference is charged.
Koray Okumus
Google Play

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