Some users are dissatisfied with the rewards system, finding it difficult to earn enough points for meaningful rewards. Approximately 5% of users express frustration with the high spending requirement to earn a free cookie.

The rewards system is disappointing; you have to spend $50 just to get one cookie.

A number of users report issues with not receiving their birthday rewards, which diminishes their experience with the app. This issue affects about 3% of users, who expected a birthday treat but were left disappointed.

I didn't get my birthday reward, which was frustrating.

Some users experience glitches with order processing and payment, including being charged multiple times or orders not being placed correctly. This affects around 2% of users, leading to inconvenience and dissatisfaction.

I was charged twice for an order that never went through, and I haven't been refunded.

A small percentage of users find the app difficult to navigate, particularly when trying to update personal information or redeem rewards. Approximately 2% of users mention these navigation issues.

It's hard to update my phone number in the app, which is frustrating.