Crossbar Mobile

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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Crossbar Mobile

Top Insights This Week

Week of May 27th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Crossbar Mobile's key feedback

1

Notification Issues

A significant number of users, approximately 20%, report issues with notifications not appearing or disappearing quickly, leading to missed updates and events. This affects the app's reliability for timely communication.

Notifications rarely show up, and when they do, they disappear quickly, causing me to miss important updates.

2

Calendar Sync Problems

Around 15% of users experience difficulties with syncing the app's calendar to external calendars like Google Calendar, which hinders their ability to manage schedules effectively.

The app doesn't sync with my Google calendar, making it hard to keep track of my child's sports schedule.

3

RSVP and Attendance Tracking

Approximately 10% of users express the need for improved RSVP and attendance tracking features, such as marking 'maybe' or providing reasons for absence, to better manage team participation.

I wish there was an option to mark 'maybe' for attendance, so coaches know we're considering but not yet committed.

4

Login and Setup Difficulties

About 12% of users face challenges with logging in and setting up the app, often encountering errors or needing multiple attempts, which frustrates new users and complicates onboarding.

Logging in is a nightmare; it often takes several attempts, and even then, it doesn't always work.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Mad Puck
Mad Puck receives overwhelmingly positive feedback for its comprehensive features, especially in tracking hockey stats and providing live play-by-play updates. Users appreciate its ease of use and the ability to keep everyone involved, from parents to coaches, with excellent customer support.

#2 RUNNER UP

Crossbar Mobile
Crossbar Mobile is praised for its organizational features and ease of communication within teams, but users report issues with notifications and calendar syncing. While many find it indispensable for managing youth sports, others express frustration with glitches and missing features like attendance tracking.

#3 Straggler

SportsEngine
SportsEngine is appreciated for its team organization capabilities and ease of use, but users frequently encounter technical issues such as app crashes and syncing problems. While some find it helpful for managing multiple team schedules, others are frustrated by its lack of reliability and poor customer support.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Mad Puck
#1 Users Choice
Mad Puck receives overwhelmingly positive feedback for its comprehensive features, especially in tracking hockey stats and providing live play-by-play updates. Users appreciate its ease of use and the ability to keep everyone involved, from parents to coaches, with excellent customer support.
Crossbar Mobile
#2 Runner-up
Crossbar Mobile is praised for its organizational features and ease of communication within teams, but users report issues with notifications and calendar syncing. While many find it indispensable for managing youth sports, others express frustration with glitches and missing features like attendance tracking.
SportsEngine
#3 Straggler
SportsEngine is appreciated for its team organization capabilities and ease of use, but users frequently encounter technical issues such as app crashes and syncing problems. While some find it helpful for managing multiple team schedules, others are frustrated by its lack of reliability and poor customer support.

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Nuggets

Major Highlights of the Week

RSVP Functionality Missing
The app lacks RSVP functionality, which is critical for users to confirm attendance at events, a feature available in competing apps like SportsEngine. This absence complicates event planning and communication for teams.
Crossbar needs to build RSVP functionality in the app ASAP!!!
Notification Issues
Notifications are unreliable, often not appearing or disappearing quickly, which leads to missed communications and events. This inconsistency undermines the app's core function of keeping users informed.
1/10 times I will receive push notifications on my phone from my teams chats.
Calendar Sync Problems
The app fails to sync with external calendars like Google Calendar, causing inconvenience for users who rely on integrated scheduling. This limitation hinders seamless schedule management across platforms.
The app never syncs with my calendar.
Address Link Inaccessibility
Users cannot click on address links to open them in navigation apps like Google Maps, complicating travel planning for events. This lack of integration is a significant usability oversight.
Recurring Events Missing
The app does not support scheduling recurring events, increasing the administrative burden on users managing multiple teams and sessions. This omission is a critical gap in functionality for team organizers.
I'm surprised that it has no way to scheduling recurring training sessions.
Chat Limitations
The app's chat feature lacks basic functionalities such as direct messaging to coaches and creating separate chat threads, limiting effective communication. This shortcoming affects user engagement and satisfaction.
I’d like to be able to chat message the coaches when we have a sudden change of plans.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
RSVP Functionality Missing
The app lacks RSVP functionality, which is critical for users to confirm attendance at events, a feature available in competing apps like SportsEngine. This absence complicates event planning and communication for teams.
Notification Issues
Notifications are unreliable, often not appearing or disappearing quickly, which leads to missed communications and events. This inconsistency undermines the app's core function of keeping users informed.
Calendar Sync Problems
The app fails to sync with external calendars like Google Calendar, causing inconvenience for users who rely on integrated scheduling. This limitation hinders seamless schedule management across platforms.
Address Link Inaccessibility
Users cannot click on address links to open them in navigation apps like Google Maps, complicating travel planning for events. This lack of integration is a significant usability oversight.
Recurring Events Missing
The app does not support scheduling recurring events, increasing the administrative burden on users managing multiple teams and sessions. This omission is a critical gap in functionality for team organizers.
Chat Limitations
The app's chat feature lacks basic functionalities such as direct messaging to coaches and creating separate chat threads, limiting effective communication. This shortcoming affects user engagement and satisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

Crossbar needs to build RSVP functionality in the app ASAP! Critical. Miss sports engine RSVP capability.
Athena MN
Week of May 27th, 2025
Please make it possible to click on the address link and automatically connect to Google Maps. Also, it defaults to recent events, which is confusing because there is no clear indication that it isn’t the whole schedule.
Sebs2060
Week of May 27th, 2025
The app never syncs with my calendar. I have no issues with any other subscribed calendars except Crossbar. Also, the notifications hardly show up. It’s random when they do and when they don’t. Extremely frustrating.
alphacity430
Week of May 27th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
Crossbar needs to build RSVP functionality in the app ASAP! Critical. Miss sports engine RSVP capability.
Candice Wu
App Store
Please make it possible to click on the address link and automatically connect to Google Maps. Also, it defaults to recent events, which is confusing because there is no clear indication that it isn’t the whole schedule.
Kelly Williams
Google Play
The app never syncs with my calendar. I have no issues with any other subscribed calendars except Crossbar. Also, the notifications hardly show up. It’s random when they do and when they don’t. Extremely frustrating.
Koray Okumus
Google Play

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