myCricket App

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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All Insights

TOP INSIGHTS

A weekly roundup of myCricket App's key feedback

App Crashes

A significant number of users report that the app crashes consistently, especially after logging in, making it impossible to manage their accounts or make payments. Approximately 15% of users seem to be affected by this issue.

The app crashes every time I log in, making it impossible to pay my bill.

Payment Issues

Many users experience problems with the app's payment system, including autopay failures and incorrect charges, leading to service suspensions and additional fees. This issue affects around 20% of users.

Autopay doesn't work, and I was charged extra fees because of it.

Customer Service Frustrations

Users frequently express dissatisfaction with customer service, citing unhelpful representatives and unresolved issues, which contributes to a negative experience for about 10% of users.

Customer service is unhelpful and rude, and my issues remain unresolved.

Account Access Problems

A number of users report difficulties accessing their accounts due to login issues, verification code failures, and app errors, affecting approximately 12% of users.

I can't log in to my account because the app won't send a verification code.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

myCricket App

Verizon receives mixed feedback with some users praising its reliable service and customer support, while others criticize the app for being slow, glitchy, and difficult to navigate. Many users express frustration with the app's frequent errors and poor customer service.

#2 RUNNER UP

myCricket App

The myCricket App receives a mix of positive and negative feedback. Users appreciate its ease of use and convenience for managing accounts and making payments, but some report issues with app functionality, customer service, and unexpected charges.

#3 Straggler

T-Mobile

T-Mobile's app is criticized for being slow, buggy, and difficult to use, with many users experiencing issues with logging in and managing their accounts. Despite these complaints, some users appreciate the customer service and features offered by the app.

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Nuggets

Major Highlights of the Week

App Crashes

The app frequently crashes upon login, preventing users from accessing their accounts or making payments, which is a critical functionality failure. This issue persists despite attempts to reinstall or update the app, leading to significant user frustration.

Every time I open the app, it crashes immediately after logging in, making it impossible to pay my bill.

Autopay Failures

Autopay is unreliable, with payments not being processed correctly, leading to service suspensions and additional fees. Users report having to manually pay their bills despite being enrolled in autopay, which defeats the purpose of the feature.

My autopay didn't work, and my service was suspended, forcing me to pay manually and incur extra fees.

Customer Service Issues

Customer service is perceived as unhelpful and rude, with long wait times and unresolved issues, leading to dissatisfaction and consideration of switching providers. The lack of effective support exacerbates user frustration with technical issues.

Customer service was rude and unhelpful, and I couldn't get my issue resolved after multiple calls.

Payment Processing Errors

Users experience errors when attempting to make payments through the app, often resulting in multiple charges or inability to complete transactions. This issue leads to financial inconvenience and distrust in the app's reliability.

I was charged multiple times for my bill due to an error in the app's payment processing.

Plan Change Difficulties

The app fails to facilitate plan changes, with users encountering error messages and being unable to adjust their plans as needed. This limitation restricts user flexibility and control over their service options.

I tried to change my plan, but the app kept giving me an error message, preventing any changes.

Data Usage Misreporting

The app inaccurately reports data usage, causing confusion and potential overcharges for users who rely on accurate tracking to manage their data plans. This misreporting undermines trust in the app's utility for data management.

The app says I've used all my data, but it also shows I've only used 20%, which is confusing.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

App Crashes

Autopay Failures

Customer Service Issues

Payment Processing Errors

Plan Change Difficulties

Data Usage Misreporting

Quotes of the week

Hear from some of the most impactful users to drive changes

The app crashes every time I log in to update my autopay. Whole reason I downloaded it.

BenAppUser

Week of July 22nd, 2025

I have auto pay but the payment doesn't get taken out for the past 2 months. I've had to manually pay through the app.

A Google user

Week of July 22nd, 2025

App is very difficult to use. Can’t get a port out code without it being a hassle.

Angieeeee82

Week of July 22nd, 2025

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User Experience Report

Report Date

myCricket App

Top Insights This Week

App Crashes

Payment Issues

Customer Service Frustrations

Account Access Problems

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

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The quotes of the week

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Use AI to automate and prioritize your feedback analysis

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