Creation Finance

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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All Insights

TOP INSIGHTS

A weekly roundup of Creation Finance's key feedback

Login Issues

A significant number of users, approximately 60%, report persistent login issues, including being repeatedly asked to reset passwords or passcodes, and experiencing app freezes during login attempts. This issue severely disrupts the user experience, making it difficult to access accounts efficiently.

Every time I try to log in, the app freezes or asks me to reset my passcode, making it a frustrating experience.

Payment Errors

Around 15% of users face difficulties with payment functionalities, such as being unable to make extra payments or encountering errors that result in incorrect account statuses. These issues lead to confusion and potential financial discrepancies for users.

The app won't let me make extra payments, and it incorrectly shows my account as overdue.

App Freezing

Approximately 20% of users experience frequent app freezing, particularly during login or when attempting to access account information. This issue hinders the app's usability and frustrates users who rely on it for managing their finances.

The app often freezes when I try to log in or check my account, making it unusable.

Customer Support

About 10% of users express dissatisfaction with customer support, citing unresponsive or ineffective assistance when they encounter issues with the app. This lack of support exacerbates user frustration and diminishes trust in the service.

Customer support is unhelpful; they ask for details but never resolve the issues.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Creation Finance

Creation Finance receives mixed feedback, with users appreciating its easy registration and secure login features. However, some users express dissatisfaction with limited e-signing options and availability of features only for specific accounts.

#2 RUNNER UP

Affirm

Affirm is generally well-received for its straightforward payment plans and transparency. Users appreciate its ease of use and the ability to manage payments effectively, though some mention occasional issues with customer service.

#3 Straggler

Klarna

Klarna faces significant criticism for poor customer service and issues with transaction processing. Users report problems with refunds, account access, and unexpected charges, leading to a decline in trust and satisfaction.

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Nuggets

Major Highlights of the Week

Users face persistent login issues, requiring frequent password resets and experiencing app freezes during login attempts. This disrupts the user experience and increases frustration levels.

Every time I want to open the app I have to change the password, very annoying.

Payment Errors

The app fails to process additional payments, with sections being greyed out and errors occurring, leading to user accounts being marked as overdue. This impacts financial management and user trust.

The app does not allow you to pay extra; the section is greyed out.

Account Visibility

Not all user accounts are displayed within the app, and there is no option to resolve this issue, leading to a poor customer experience. Users are unable to manage all their financial accounts effectively.

Not all accounts shown in app and no way to get it sorted.

Security Overkill

The app's security measures are perceived as excessive, with users having to verify their identity multiple times, which is seen as unnecessary and time-consuming. This detracts from the app's usability.

Unnecessary very long security settings as if you are logging into the ministry of defence portal!

App Freezing

The app frequently freezes during use, particularly during login and payment processes, causing significant user frustration and hindering app functionality. This leads to users abandoning the app.

Trying to log in and the app froze.

Customer Support

Users report poor customer support, with unresolved issues and lack of follow-up from developers, leading to dissatisfaction and a negative perception of the app's service quality.

Developer contacts you and asks for account number to reset and you never hear from them again.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Users face persistent login issues, requiring frequent password resets and experiencing app freezes during login attempts. This disrupts the user experience and increases frustration levels.

Payment Errors

The app fails to process additional payments, with sections being greyed out and errors occurring, leading to user accounts being marked as overdue. This impacts financial management and user trust.

Account Visibility

Security Overkill

App Freezing

The app frequently freezes during use, particularly during login and payment processes, causing significant user frustration and hindering app functionality. This leads to users abandoning the app.

Customer Support

Users report poor customer support, with unresolved issues and lack of follow-up from developers, leading to dissatisfaction and a negative perception of the app's service quality.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is well laid out and easy to use. Everything works well.

Tom12155

Possibly the worst app I’ve ever downloaded. Every single time I log in my access is blocked and I have to reset my password. Turns a 10 second login process into over 2 minutes for no reason whatsoever.

Hrb0017

The app used to be great and so easy to use but for the past 3 months or so it keeps saying error and won’t let me log in which is frustrating as now I have to go through the website which takes longer.

Sicana

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app is well laid out and easy to use. Everything works well.

Candice Wu

App Store

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Report Date

Creation Finance

Top Insights This Week

Login Issues

Payment Errors

App Freezing

Customer Support

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts