Creation Finance

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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Creation Finance

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of Creation Finance's key feedback

1

Login Issues

A significant number of users, approximately 60%, report persistent login issues, including being locked out, having to reset passwords frequently, and encountering endless loops during authentication. This severely impacts their ability to manage accounts effectively.

Every time I try to log in, I have to reset my password, which is frustrating.

2

App Crashes

Around 30% of users experience frequent app crashes, requiring them to delete and reinstall the app to regain access. This disrupts their ability to use the app consistently and efficiently.

The app keeps crashing, forcing me to delete and re-download it constantly.

3

Payment Problems

Approximately 20% of users face issues with making payments through the app, including sections being greyed out and errors preventing transactions. This hinders their ability to manage finances as intended.

The app does not allow me to pay extra, and the payment section is greyed out.

4

Server Errors

About 15% of users report encountering server errors that prevent them from accessing their accounts or completing transactions, leading to frustration and reliance on the less secure browser version.

I keep getting a server error message, making it impossible to log in or manage my account.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Klarna
Klarna receives mixed feedback, with users praising its convenience and payment flexibility, but many criticize its customer service and technical issues, such as login problems and unexpected charges. Some users express frustration over account management and refund processes.

#2 RUNNER UP

Creation Finance
Creation Finance experiences mixed reviews, with users appreciating its user-friendly interface and helpful customer service, but many report issues with login processes and account management. Some users express dissatisfaction with unexpected changes in payment schedules and account access difficulties.

#3 Straggler

Afterpay
Afterpay is generally well-received, with users appreciating its ease of use and the ability to manage payments over time. However, some users report occasional technical issues and express a desire for improved customer support.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Klarna
#1 Users Choice
Klarna receives mixed feedback, with users praising its convenience and payment flexibility, but many criticize its customer service and technical issues, such as login problems and unexpected charges. Some users express frustration over account management and refund processes.
Creation Finance
#2 Runner-up
Creation Finance experiences mixed reviews, with users appreciating its user-friendly interface and helpful customer service, but many report issues with login processes and account management. Some users express dissatisfaction with unexpected changes in payment schedules and account access difficulties.
Afterpay
#3 Straggler
Afterpay is generally well-received, with users appreciating its ease of use and the ability to manage payments over time. However, some users report occasional technical issues and express a desire for improved customer support.

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Nuggets

Major Highlights of the Week

Login Issues
Users frequently encounter login problems, requiring them to reset passwords or passcodes repeatedly, which disrupts the user experience and increases frustration. This issue is compounded by the app's failure to recognize credentials, even with biometric authentication enabled.
Every time I log in, I have to reset my password, turning a quick process into a lengthy ordeal.
App Crashes
The app frequently crashes or freezes, forcing users to delete and reinstall it to regain functionality. This instability severely impacts usability and discourages continued use.
The app keeps crashing, requiring me to delete and reinstall it constantly.
Server Errors
Users experience persistent server errors that prevent them from accessing their accounts or completing transactions, leading to reliance on the less secure browser version. This undermines the app's reliability and security promises.
I encounter server errors every time I try to log in, forcing me to use the browser instead.
Payment Issues
The app's payment functionality is unreliable, with users unable to make payments or facing incorrect account status updates. This inconsistency in financial transactions erodes trust in the app's core purpose.
The app doesn't allow me to make extra payments, and my account shows overdue despite full payment.
Biometric Failures
Biometric login features like Face ID are inconsistent, often requiring users to reset their passcodes, negating the convenience of biometric authentication. This inconsistency frustrates users who expect seamless access.
Face ID fails, and I have to reset my passcode every time, which is very frustrating.
Customer Support Gaps
Users report inadequate customer support, with unresolved issues and lack of follow-up from the support team. This lack of effective communication and resolution diminishes user confidence in the app's support services.
After contacting support for a login issue, I never received a follow-up or resolution.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Issues
Users frequently encounter login problems, requiring them to reset passwords or passcodes repeatedly, which disrupts the user experience and increases frustration. This issue is compounded by the app's failure to recognize credentials, even with biometric authentication enabled.
App Crashes
The app frequently crashes or freezes, forcing users to delete and reinstall it to regain functionality. This instability severely impacts usability and discourages continued use.
Server Errors
Users experience persistent server errors that prevent them from accessing their accounts or completing transactions, leading to reliance on the less secure browser version. This undermines the app's reliability and security promises.
Payment Issues
The app's payment functionality is unreliable, with users unable to make payments or facing incorrect account status updates. This inconsistency in financial transactions erodes trust in the app's core purpose.
Biometric Failures
Biometric login features like Face ID are inconsistent, often requiring users to reset their passcodes, negating the convenience of biometric authentication. This inconsistency frustrates users who expect seamless access.
Customer Support Gaps
Users report inadequate customer support, with unresolved issues and lack of follow-up from the support team. This lack of effective communication and resolution diminishes user confidence in the app's support services.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app continuously stops working, requiring frequent biometric resets and new login codes. It's frustrating from a customer's perspective.
EAGERLY123456
Every time I log in, my access is blocked, and I have to reset my password, turning a quick process into a lengthy one.
Hrb0017
The app used to be great, but for the past 3 months, it keeps saying error and won’t let me log in, forcing me to use the slower website.
Sicana

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app continuously stops working, requiring frequent biometric resets and new login codes. It's frustrating from a customer's perspective.
Candice Wu
App Store
Every time I log in, my access is blocked, and I have to reset my password, turning a quick process into a lengthy one.
Kelly Williams
Google Play
The app used to be great, but for the past 3 months, it keeps saying error and won’t let me log in, forcing me to use the slower website.
Koray Okumus
Google Play

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