craigslist

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

UNLOCK ALL INSIGHTS

craigslist

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
Sign In
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of craigslist's key feedback

1

Flagging Issues

Users frequently report that their posts are being flagged and removed without clear reasons, affecting approximately 5% of users. This issue causes frustration as legitimate posts are taken down, impacting the user experience negatively.

2

Scam Concerns

A significant number of users, around 10%, express concerns about scams and fraudulent activities on the platform. This issue affects trust and safety, as users encounter fake buyers or sellers, leading to a cautious approach when using the app.

3

Posting Fees

Some users, approximately 3%, are dissatisfied with the introduction of fees for posting certain types of ads, such as vehicle listings. This change is seen as a barrier, especially in smaller markets where the cost may not be justified.

4

App Compatibility Issues

A small percentage of users, about 2%, report compatibility issues with the app on certain devices, leading to difficulties in accessing features or even using the app altogether.

Go from analysis to action-ready insights, fast.

Book Demo

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

craigslist
Craigslist receives overwhelmingly positive feedback for its ease of use, effectiveness in selling items quickly, and being a reliable platform for local transactions. Users appreciate the absence of ads and the app's ability to facilitate smooth transactions, although some mention issues with scams and occasional technical glitches.

#2 RUNNER UP

Facebook Marketplace
Facebook Marketplace is praised for its wide reach and convenience in connecting buyers and sellers, but users express frustration with the prevalence of ads and spammy notifications. Some users report issues with account suspensions and customer service, yet it remains a popular choice for many due to its integration with Facebook's social network.

#3 Straggler

OfferUp
OfferUp is criticized for its overwhelming ads, spammy notifications, and the removal of its shipping feature, which has led to a decline in user satisfaction. While some users still find it useful for local sales, many express dissatisfaction with the app's current state and prefer alternatives like Facebook Marketplace and Craigslist.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
craigslist
#1 Users Choice
Craigslist receives overwhelmingly positive feedback for its ease of use, effectiveness in selling items quickly, and being a reliable platform for local transactions. Users appreciate the absence of ads and the app's ability to facilitate smooth transactions, although some mention issues with scams and occasional technical glitches.
Facebook Marketplace
#2 Runner-up
Facebook Marketplace is praised for its wide reach and convenience in connecting buyers and sellers, but users express frustration with the prevalence of ads and spammy notifications. Some users report issues with account suspensions and customer service, yet it remains a popular choice for many due to its integration with Facebook's social network.
OfferUp
#3 Straggler
OfferUp is criticized for its overwhelming ads, spammy notifications, and the removal of its shipping feature, which has led to a decline in user satisfaction. While some users still find it useful for local sales, many express dissatisfaction with the app's current state and prefer alternatives like Facebook Marketplace and Craigslist.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

Payment Issues
Users experience issues with payment processing for reposting vehicle listings, where charges are made but listings do not update, causing confusion about the status of their posts. This results in a lack of clarity and potential financial loss for users attempting to manage their listings effectively.
Flagging Problems
Users face frustration with their posts being automatically flagged and removed without clear reasons or notifications, leading to a negative experience and reduced trust in the platform's moderation system. This issue is exacerbated by the lack of support or recourse for users to address wrongful flagging.
My posts keep getting flagged and removed without any explanation, making it impossible to maintain listings.
Search Notification Bug
The app's search notification feature is unreliable, often leading users to incorrect or empty search results, which diminishes the utility of saved searches and frustrates users who rely on timely updates. This bug undermines the app's core functionality of providing relevant and accurate search alerts.
Compatibility Issues
The app faces compatibility problems with certain devices and operating systems, rendering it unusable for some users and leading to a loss of potential engagement and user base. This issue highlights the need for broader device support and regular updates to ensure accessibility.
The app isn't compatible with my device anymore, making it unusable.
Image Upload Limitations
Users encounter difficulties with uploading images, as the app restricts access to certain photo folders and forces the use of the camera, complicating the listing process. This limitation hinders the user experience by making it challenging to showcase items effectively.
I can't select photos from my gallery, only from the camera, which is frustrating.
Search Functionality Flaws
The search function is flawed, often producing irrelevant results due to users abusing tags, which clutters search outcomes and wastes users' time. This issue calls for improved search algorithms and stricter controls to enhance the accuracy and relevance of search results.
Searching for a bed shows hundreds of unrelated posts due to tag abuse.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Payment Issues
Users experience issues with payment processing for reposting vehicle listings, where charges are made but listings do not update, causing confusion about the status of their posts. This results in a lack of clarity and potential financial loss for users attempting to manage their listings effectively.
Flagging Problems
Users face frustration with their posts being automatically flagged and removed without clear reasons or notifications, leading to a negative experience and reduced trust in the platform's moderation system. This issue is exacerbated by the lack of support or recourse for users to address wrongful flagging.
Search Notification Bug
The app's search notification feature is unreliable, often leading users to incorrect or empty search results, which diminishes the utility of saved searches and frustrates users who rely on timely updates. This bug undermines the app's core functionality of providing relevant and accurate search alerts.
Compatibility Issues
The app faces compatibility problems with certain devices and operating systems, rendering it unusable for some users and leading to a loss of potential engagement and user base. This issue highlights the need for broader device support and regular updates to ensure accessibility.
Image Upload Limitations
Users encounter difficulties with uploading images, as the app restricts access to certain photo folders and forces the use of the camera, complicating the listing process. This limitation hinders the user experience by making it challenging to showcase items effectively.
Search Functionality Flaws
The search function is flawed, often producing irrelevant results due to users abusing tags, which clutters search outcomes and wastes users' time. This issue calls for improved search algorithms and stricter controls to enhance the accuracy and relevance of search results.

Quotes of the week

Hear from some of the most impactful users to drive changes

Craigslist finally made an app and it works spectacularly. So many things, like navigating and starring favorites, feel very intuitive. I love using this app!
Zacharysyoung
Craigslist remains one of the purest and most helpful sites on the web and apps in the store. No exploitation, just service. If only the rest of the Internet were so responsible.
Bills hire
The Craigslist clientele phoned me like I wanted and I had an agreeable buyer in four days. My experience on FB Marketplace was awful. Buyers on Facebook Marketplace are like a bowl of cereal: if they’re not the fruits or the nuts, they’re the flakes!
PriusSpeedr1

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.
Chat to sales
Get started

The quotes of the week

Hear from some of the most impactful users to drive changes
Craigslist finally made an app and it works spectacularly. So many things, like navigating and starring favorites, feel very intuitive. I love using this app!
Candice Wu
App Store
Craigslist remains one of the purest and most helpful sites on the web and apps in the store. No exploitation, just service. If only the rest of the Internet were so responsible.
Kelly Williams
Google Play
The Craigslist clientele phoned me like I wanted and I had an agreeable buyer in four days. My experience on FB Marketplace was awful. Buyers on Facebook Marketplace are like a bowl of cereal: if they’re not the fruits or the nuts, they’re the flakes!
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Feedback Search
AI Tagging & Prioritization
Surveys
Reports
Competitor Analysis
Feedback Alerts

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore
Anecdote logo
US flag
Palo Alto, California, USA
System normal
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
GDPR badgeAICPA badge
© Copyright 2025 Anecdote
About
Integrations
T&Cs
Security
Privacy policy