craigslist

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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craigslist

Top Insights This Week

Week of July 22nd, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of craigslist's key feedback

1

Unjustified Flagging

Many users report their posts being flagged and removed without clear reasons, affecting approximately 10% of users. This issue is frustrating as it prevents legitimate listings from staying active, with no clear recourse for users to address the problem.

My posts keep getting flagged for no reason, making it impossible to sell anything.

2

Scam and Spam Issues

A significant number of users, around 15%, experience scams and spam communications, which detracts from the platform's reliability. This issue leads to wasted time and potential security concerns for users trying to buy or sell items.

I received numerous scam responses, making it hard to find genuine buyers.

3

Login and Access Problems

Some users, approximately 5%, face difficulties logging into the app or accessing their accounts, which hinders their ability to manage listings and interact with potential buyers or sellers.

I can't log into the app despite having the correct credentials, which is very frustrating.

4

Lack of Customer Support

Users report a lack of effective customer support, with about 7% mentioning that their inquiries go unanswered or are met with automated responses, leaving them without solutions to their issues.

I emailed support about my flagged post but only received automated replies with no help.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

craigslist
Craigslist receives high praise for its ease of use, effectiveness in buying and selling, and its long-standing reputation as a reliable platform. However, users express concerns about scams and occasional technical issues.

#2 RUNNER UP

Facebook Marketplace
Facebook Marketplace is appreciated for its wide reach and integration with social networking, making it convenient for users. However, users are frustrated with excessive ads, privacy concerns, and the platform's tendency to prioritize commercial content over personal posts.

#3 Straggler

OfferUp
OfferUp is valued for its simplicity and local focus, but users are increasingly dissatisfied with the overwhelming presence of ads, slow app performance, and issues with scam offers, which detract from the overall user experience.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
craigslist
#1 Users Choice
Craigslist receives high praise for its ease of use, effectiveness in buying and selling, and its long-standing reputation as a reliable platform. However, users express concerns about scams and occasional technical issues.
Facebook Marketplace
#2 Runner-up
Facebook Marketplace is appreciated for its wide reach and integration with social networking, making it convenient for users. However, users are frustrated with excessive ads, privacy concerns, and the platform's tendency to prioritize commercial content over personal posts.
OfferUp
#3 Straggler
OfferUp is valued for its simplicity and local focus, but users are increasingly dissatisfied with the overwhelming presence of ads, slow app performance, and issues with scam offers, which detract from the overall user experience.

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Nuggets

Major Highlights of the Week

Unjust Flagging
Users experience frequent and unexplained flagging of their posts, leading to frustration and inability to correct or appeal the issue. This results in legitimate ads being removed without notification, impacting user trust and engagement.
Every ad I post gets flagged immediately and there’s no reason given.
Scam Overload
The platform is inundated with scams, causing users to waste time and potentially fall victim to fraudulent activities. This diminishes the platform's credibility and deters genuine users from engaging.
95% of responses were all scammers, wasting more time than anticipated.
Login Issues
Users face persistent login problems, including failure to receive login links and being unexpectedly logged out. This disrupts user access and hinders their ability to manage listings effectively.
Auto-Pay Confusion
Users are unexpectedly charged due to auto-pay settings without clear instructions on how to disable it or obtain refunds. This leads to dissatisfaction and financial inconvenience.
Auto pay was on for some reason and it charged me $35 with no way to get my money back.
Moderation Bias
There are complaints about biased moderation, particularly in community forums, where certain political views are allegedly censored. This perceived bias affects user perception of the platform's neutrality.
MAGA moderators delete every single post as soon as it’s published.
App Compatibility
The app faces compatibility issues with certain devices, preventing users from accessing the platform effectively. This limits the app's usability and frustrates users who rely on mobile access.
This app isn't compatible with your device anymore. Contact the developers.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Unjust Flagging
Users experience frequent and unexplained flagging of their posts, leading to frustration and inability to correct or appeal the issue. This results in legitimate ads being removed without notification, impacting user trust and engagement.
Scam Overload
The platform is inundated with scams, causing users to waste time and potentially fall victim to fraudulent activities. This diminishes the platform's credibility and deters genuine users from engaging.
Login Issues
Users face persistent login problems, including failure to receive login links and being unexpectedly logged out. This disrupts user access and hinders their ability to manage listings effectively.
Auto-Pay Confusion
Users are unexpectedly charged due to auto-pay settings without clear instructions on how to disable it or obtain refunds. This leads to dissatisfaction and financial inconvenience.
Moderation Bias
There are complaints about biased moderation, particularly in community forums, where certain political views are allegedly censored. This perceived bias affects user perception of the platform's neutrality.
App Compatibility
The app faces compatibility issues with certain devices, preventing users from accessing the platform effectively. This limits the app's usability and frustrates users who rely on mobile access.

Quotes of the week

Hear from some of the most impactful users to drive changes

I posted an ad to rent out my duplex and found someone right away. Everything was straightforward and easy to do.
JR Bugg
Week of July 22nd, 2025
Craigslist is the original online buy/sell/trade. You will have the most success here. The others are less credible in my opinion. We need to support and protect this valuable service.
DB.ALDv5
Week of July 22nd, 2025
I posted a few items on here and another platform and sold one of the big items here on Craigslist very quickly. Seamless process and was very easy! 10/10 would recommend the app!
OTDA1
Week of July 22nd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
I posted an ad to rent out my duplex and found someone right away. Everything was straightforward and easy to do.
Candice Wu
App Store
Craigslist is the original online buy/sell/trade. You will have the most success here. The others are less credible in my opinion. We need to support and protect this valuable service.
Kelly Williams
Google Play
I posted a few items on here and another platform and sold one of the big items here on Craigslist very quickly. Seamless process and was very easy! 10/10 would recommend the app!
Koray Okumus
Google Play

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