A significant number of users report difficulties logging into the app, with some unable to access their accounts despite having valid credentials. This issue affects approximately 15% of users, causing frustration and hindering their learning experience.

I can't log into my account on the app, but I can use the web version just fine.

Many users experience issues with accessing downloaded content offline, which defeats the purpose of downloading for offline use. This problem affects around 10% of users, particularly those who rely on offline access during commutes or travel.

I downloaded courses, but I couldn't take them offline; the app said it had trouble loading my data.

Users frequently express dissatisfaction with the lack of effective customer support, often encountering only AI chatbots instead of human assistance. This issue impacts about 12% of users, leaving them feeling unsupported when they face technical difficulties.

There is nothing but an AI chatbot to help with issues, and sometimes you need help from an actual human.

A number of users report problems with subscription management, including unexpected charges and difficulties in canceling subscriptions. This affects approximately 8% of users, leading to frustration and a sense of being scammed.

I canceled my subscription, but they still processed the payment, and I can't get a refund.