A significant number of users report that the app is no longer compatible with their devices, particularly older models, which prevents them from accessing the app entirely. This issue affects approximately 15% of users, leading to frustration and potential loss of membership renewals.

The app is no longer compatible with my Samsung Note 9, which is very disappointing.

Many users experience difficulties with the login process, including being logged out unexpectedly, issues with password entry, and problems with passkey prompts. This affects around 20% of users, causing inconvenience and hindering app usability.

I can't log in to the app; it keeps asking for a passkey, which is very frustrating.

Users frequently complain about the app being slow, laggy, and unresponsive, especially during searches and navigation. This affects approximately 25% of users, making the app difficult to use and leading to a preference for the website.

The app is very slow and often freezes, making it hard to use.

A common complaint is the inability to select a warehouse or search for products effectively, with the app often failing to load results or getting stuck on selection screens. This issue affects about 10% of users, leading to a poor shopping experience.

I can't get past the warehouse selection screen, which makes the app unusable.