Costco

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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Costco

Top Insights This Week

Week of May 27th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Costco's key feedback

1

Slow App Performance

Many users report that the app is extremely slow, with load times taking up to 30 seconds or more, making it frustrating to use. Approximately 20% of users seem to be affected by this issue, as they mention slow loading times in their reviews.

The app is so slow, it takes forever to load anything, making it almost unusable.

2

Warehouse Selection Issues

A significant number of users are unable to get past the initial warehouse selection screen, which prevents them from using the app entirely. This issue affects about 15% of users, as they mention being stuck on the warehouse selection screen.

I can't get past the warehouse selection screen, making the app completely unusable.

3

Search Functionality Problems

Users frequently complain about the app's search function, which often fails to return relevant results or takes too long to process queries. This problem affects around 10% of users, who find the search feature unreliable.

The search function is terrible, often returning irrelevant results or taking too long to load.

4

Login and Account Access Issues

Several users experience problems with logging in or staying logged in, which affects their ability to access account features. This issue impacts about 10% of users, who report being logged out frequently or unable to log in at all.

The app keeps logging me out, and I can't access my account without constant re-login attempts.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Sam's Club
Sam's Club receives high praise for its Scan and Go feature, which users find extremely convenient and time-saving, allowing them to skip long checkout lines. The app is generally well-received for its ease of use and functionality, although some users report occasional technical issues.

#2 RUNNER UP

Costco
Costco's app receives mixed feedback. While many users appreciate the convenience of online shopping and the quality of products, there are significant complaints about the app's functionality, including slow load times, poor search capabilities, and technical glitches. Users also express a desire for better communication regarding product discontinuations.

#3 Straggler

BJ's Wholesale Club
BJ's app is appreciated for its convenience, especially the ability to clip coupons and order for pickup. However, users report issues with app performance, such as slow loading times and frequent logouts, which detract from the overall experience.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Sam's Club
#1 Users Choice
Sam's Club receives high praise for its Scan and Go feature, which users find extremely convenient and time-saving, allowing them to skip long checkout lines. The app is generally well-received for its ease of use and functionality, although some users report occasional technical issues.
Costco
#2 Runner-up
Costco's app receives mixed feedback. While many users appreciate the convenience of online shopping and the quality of products, there are significant complaints about the app's functionality, including slow load times, poor search capabilities, and technical glitches. Users also express a desire for better communication regarding product discontinuations.
BJ's Wholesale Club
#3 Straggler
BJ's app is appreciated for its convenience, especially the ability to clip coupons and order for pickup. However, users report issues with app performance, such as slow loading times and frequent logouts, which detract from the overall experience.

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Nuggets

Major Highlights of the Week

Warehouse Selection Issue
Users are unable to select their local warehouse, rendering the app unusable. This critical flaw prevents access to app features and frustrates users trying to set up their accounts.
I can't get past the pick a warehouse screen; it just goes blank.
Search Functionality Flaws
The app's search function is unreliable, often failing to return relevant results for common items. This poor search experience hinders users from efficiently finding products they know are available.
Searching for 'eggs' returns unrelated items like patio furniture.
App Performance Issues
The app frequently crashes and experiences slow load times, leading to a frustrating user experience. These performance issues deter users from relying on the app for shopping needs.
The app is constantly crashing and takes forever to load anything.
Login and Authentication Problems
Users face repeated login issues, including being logged out unexpectedly and authentication failures. This disrupts the shopping experience and diminishes trust in the app's reliability.
The app logs me out randomly and won't let me log back in.
Lack of Scan and Go Feature
The absence of a 'Scan and Go' feature, which competitors like Sam's Club offer, is a significant drawback. Users express a strong desire for this feature to streamline the checkout process.
Without a scan and go option, I'm considering canceling my membership.
Inconsistent Inventory Display
The app fails to accurately display in-store inventory, leading to user frustration and wasted trips. This inconsistency undermines the app's utility as a shopping tool.
Items shown as in stock in the app are often sold out at the store.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Warehouse Selection Issue
Users are unable to select their local warehouse, rendering the app unusable. This critical flaw prevents access to app features and frustrates users trying to set up their accounts.
Search Functionality Flaws
The app's search function is unreliable, often failing to return relevant results for common items. This poor search experience hinders users from efficiently finding products they know are available.
App Performance Issues
The app frequently crashes and experiences slow load times, leading to a frustrating user experience. These performance issues deter users from relying on the app for shopping needs.
Login and Authentication Problems
Users face repeated login issues, including being logged out unexpectedly and authentication failures. This disrupts the shopping experience and diminishes trust in the app's reliability.
Lack of Scan and Go Feature
The absence of a 'Scan and Go' feature, which competitors like Sam's Club offer, is a significant drawback. Users express a strong desire for this feature to streamline the checkout process.
Inconsistent Inventory Display
The app fails to accurately display in-store inventory, leading to user frustration and wasted trips. This inconsistency undermines the app's utility as a shopping tool.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is very slow and the search function is unreliable. It often doesn't show products that are available in-store, making it a poor user experience. Costco should invest in improving the app's performance and search capabilities.
SAI662
Week of May 27th, 2025
I love Costco, but the app is frustrating. It logs me out frequently, and the search function is terrible. I often can't find items I know are in the store. Please improve the app to match the quality of the in-store experience.
A Google user
Week of May 27th, 2025
The app is clunky and slow, and it doesn't allow me to find items in my local warehouse. The search function is poor, and the app often crashes. Costco needs to update the app to make it more user-friendly and reliable.
A Google user
Week of May 27th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is very slow and the search function is unreliable. It often doesn't show products that are available in-store, making it a poor user experience. Costco should invest in improving the app's performance and search capabilities.
Candice Wu
App Store
I love Costco, but the app is frustrating. It logs me out frequently, and the search function is terrible. I often can't find items I know are in the store. Please improve the app to match the quality of the in-store experience.
Kelly Williams
Google Play
The app is clunky and slow, and it doesn't allow me to find items in my local warehouse. The search function is poor, and the app often crashes. Costco needs to update the app to make it more user-friendly and reliable.
Koray Okumus
Google Play

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