Connecteam

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Connecteam

Top Insights This Week

Week of July 24th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Connecteam 's key feedback

1

App Crashes

A significant number of users report that the app frequently crashes, making it difficult to use consistently. Approximately 15% of users seem to be affected by this issue, which disrupts their workflow and causes frustration.

The app crashes every time I try to view the schedule, even after reinstalling it on two different phones.

2

Notification Issues

Users have expressed concerns about unreliable notifications, which either do not alert them in a timely manner or are excessively frequent. This affects around 10% of users, leading to missed shifts and communication breakdowns.

I don't receive notifications about messages, which is crucial for my work, while my coworkers with Android do.

3

Location Tracking Concerns

There are complaints about the app's location tracking being overly intrusive, draining battery life, and requiring constant GPS access. This issue affects about 8% of users, who are concerned about privacy and battery usage.

The app requires full access to my location even when I'm not working, which drains my battery quickly.

4

Customer Service Frustrations

Some users have had negative experiences with customer service, finding it unhelpful or difficult to resolve issues. This affects approximately 5% of users, leading to dissatisfaction with the support provided.

I've been in a month-long dispute about canceling payment, and customer service has been unhelpful.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Connecteam
Connecteam receives mixed feedback. Users appreciate its comprehensive features for managing remote teams, time tracking, and communication, but some report issues with app stability, slow loading times, and aggressive sales tactics. Despite these concerns, many find it a valuable tool for small businesses.

#2 RUNNER UP

Capterra
Capterra is praised for its user-friendly interface and efficient customer service. Users find it helpful for discovering and comparing software solutions, making it a go-to platform for business software needs.

#3 Straggler

GetApp
GetApp is well-regarded for its extensive database of software reviews and comparisons. Users appreciate the detailed insights and ease of finding suitable software solutions, though some mention occasional outdated information.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Connecteam
#1 Users Choice
Connecteam receives mixed feedback. Users appreciate its comprehensive features for managing remote teams, time tracking, and communication, but some report issues with app stability, slow loading times, and aggressive sales tactics. Despite these concerns, many find it a valuable tool for small businesses.
Capterra
#2 Runner-up
Capterra is praised for its user-friendly interface and efficient customer service. Users find it helpful for discovering and comparing software solutions, making it a go-to platform for business software needs.
GetApp
#3 Straggler
GetApp is well-regarded for its extensive database of software reviews and comparisons. Users appreciate the detailed insights and ease of finding suitable software solutions, though some mention occasional outdated information.

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Nuggets

Major Highlights of the Week

Notification Issues
Users experience delayed or missing notifications, particularly for shift offers and messages, leading to missed work opportunities and communication breakdowns. This inconsistency in alert delivery undermines the app's reliability for time-sensitive tasks.
I don't get notifications about messages, and my coworkers with Android do.
App Crashes
Frequent app crashes disrupt user experience, requiring users to uninstall and reinstall the app to regain functionality. This instability affects productivity and user satisfaction, especially when the app is needed for critical work functions.
The app crashes every time I try to view the schedule, even after reinstalling on two phones.
Location Tracking Concerns
The app's persistent location tracking, even when not in use, raises privacy concerns and drains battery life. Users are uncomfortable with the app's invasive permissions, which are perceived as unnecessary for its core functions.
The app requires location services to be on to clock in and out, which is intrusive.
Slow Performance
Users report slow loading times and unresponsive UI, which hampers the app's usability and efficiency. This sluggish performance is particularly problematic during clock-in/out processes, causing delays and frustration.
It takes forever to load some days, and sometimes doesn't load at all until I reset my phone.
Customer Service Frustrations
Interactions with customer service are often unhelpful, with users feeling their issues are not adequately addressed. This lack of effective support exacerbates user dissatisfaction and hinders problem resolution.
Customer service is an absolute joke, even as a free service it wasn't worth utilizing.
Feature Limitations
Users are frustrated by the app's limitations, such as the inability to view schedules beyond a certain period or the lack of dark mode. These missing features detract from the app's overall utility and user experience.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Notification Issues
Users experience delayed or missing notifications, particularly for shift offers and messages, leading to missed work opportunities and communication breakdowns. This inconsistency in alert delivery undermines the app's reliability for time-sensitive tasks.
App Crashes
Frequent app crashes disrupt user experience, requiring users to uninstall and reinstall the app to regain functionality. This instability affects productivity and user satisfaction, especially when the app is needed for critical work functions.
Location Tracking Concerns
The app's persistent location tracking, even when not in use, raises privacy concerns and drains battery life. Users are uncomfortable with the app's invasive permissions, which are perceived as unnecessary for its core functions.
Slow Performance
Users report slow loading times and unresponsive UI, which hampers the app's usability and efficiency. This sluggish performance is particularly problematic during clock-in/out processes, causing delays and frustration.
Customer Service Frustrations
Interactions with customer service are often unhelpful, with users feeling their issues are not adequately addressed. This lack of effective support exacerbates user dissatisfaction and hinders problem resolution.
Feature Limitations
Users are frustrated by the app's limitations, such as the inability to view schedules beyond a certain period or the lack of dark mode. These missing features detract from the app's overall utility and user experience.

Quotes of the week

Hear from some of the most impactful users to drive changes

Connecteam has been a game changer for my company! It's incredibly useful for managing employees, and I don't think I could live without it now.
Sheldon Kane
Week of July 24th, 2025
The app is very user-friendly and has made our employee scheduling easier, helping us conserve resources.
Grace Ville
Week of July 24th, 2025
I love Connecteam! It is so easy and works great for managing my staff. It's a must-have for small businesses.
Jacqueline Lee
Week of July 24th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
Connecteam has been a game changer for my company! It's incredibly useful for managing employees, and I don't think I could live without it now.
Candice Wu
App Store
The app is very user-friendly and has made our employee scheduling easier, helping us conserve resources.
Kelly Williams
Google Play
I love Connecteam! It is so easy and works great for managing my staff. It's a must-have for small businesses.
Koray Okumus
Google Play

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