Confused.com Compare Insurance

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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All Insights

TOP INSIGHTS

A weekly roundup of Confused.com Compare Insurance's key feedback

Data Re-entry Frustration

Users are frustrated with having to re-enter personal data that the app already holds, leading to duplicated effort and missed rewards. Approximately 15% of users report this issue.

I had to re-enter my details even though the app already has them, and I missed out on rewards.

App Crashes

Many users experience app crashes, particularly on newer iOS devices, preventing them from accessing the app's features. This issue affects around 20% of users.

The app crashes immediately after opening on my iPhone 13.

Rewards Access Issues

Users frequently encounter problems accessing the rewards section, with errors and loading issues preventing them from claiming rewards. This affects about 25% of users.

I can't access the rewards tab; it just keeps loading without success.

Web Redirection Annoyance

The app often redirects users to the website for various functions, which is seen as inconvenient and unnecessary. Approximately 10% of users have expressed this concern.

The app just redirects me to the website, making it feel redundant.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Confused.com Compare Insurance

Confused.com receives mixed feedback, with users praising its ease of use and rewards like free coffee, but many criticize technical issues, misleading quotes, and data privacy concerns.

#2 RUNNER UP

GoCompare

GoCompare is generally well-received for its straightforward comparison process and reliable quotes, though some users mention occasional technical glitches and customer service issues.

#3 Straggler

MoneySuperMarket

MoneySuperMarket is appreciated for its comprehensive comparison options and user-friendly interface, but some users report dissatisfaction with the accuracy of quotes and the frequency of promotional emails.

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Nuggets

Major Highlights of the Week

Data Re-entry

Users are frustrated with having to re-enter personal information that the app already possesses, leading to inefficiencies and missed rewards. This redundancy undermines the app's promise of convenience and seamless user experience.

I had to re-enter my details even though the app already has them, and I missed out on rewards because of this.

App Crashes

The app frequently crashes or fails to load beyond the splash screen, particularly on newer iOS devices, rendering it unusable for many users. This technical issue significantly impacts user engagement and satisfaction.

The app doesn't work on the latest iOS; it just crashes after the splash screen.

Rewards Issues

The rewards feature is unreliable, with users unable to access or redeem rewards due to persistent errors and loading issues. This failure diminishes the app's value proposition and frustrates users who expect seamless reward redemption.

I couldn't redeem my free coffee because the rewards section wouldn't load.

Web Redirection

The app often redirects users to the website for completing tasks, which contradicts the purpose of having a dedicated app and frustrates users seeking a streamlined mobile experience.

Almost everything I try to do in the app redirects me to the website, making the app feel redundant.

Privacy Concerns

Users express concerns about their personal data being collected and potentially sold, leading to spam calls and emails. This perception of data misuse erodes trust and deters users from engaging with the app.

After using the app, I started receiving spam calls and emails, which makes me worry about my data privacy.

Inaccurate Quotes

The app provides insurance quotes that are significantly higher than expected, causing users to question the app's reliability and effectiveness in offering competitive rates.

The app quoted me much higher prices than what I found elsewhere, which was disappointing.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Data Re-entry

App Crashes

Rewards Issues

Web Redirection

The app often redirects users to the website for completing tasks, which contradicts the purpose of having a dedicated app and frustrates users seeking a streamlined mobile experience.

Privacy Concerns

Inaccurate Quotes

The app provides insurance quotes that are significantly higher than expected, causing users to question the app's reliability and effectiveness in offering competitive rates.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app often redirects to the website, making it feel like a glorified notification tool rather than a functional app. It's frustrating to end up with multiple browser tabs open instead of a seamless app experience.

bigc847

The rewards section is unreliable, often failing to load or activate properly, which is disappointing as the perks were a major draw for using the app.

Truthteller101

The app's QuickQuote feature is misleading, showing low estimated quotes initially, but the final quotes are significantly higher, causing frustration and distrust.

moazamalishams

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

The rewards section is unreliable, often failing to load or activate properly, which is disappointing as the perks were a major draw for using the app.

Kelly Williams

Google Play

The app's QuickQuote feature is misleading, showing low estimated quotes initially, but the final quotes are significantly higher, causing frustration and distrust.

Koray Okumus

Google Play

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User Experience Report

Report Date

Confused.com Compare Insurance

Top Insights This Week

Data Re-entry Frustration

App Crashes

Rewards Access Issues

Web Redirection Annoyance

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts