A significant number of users report that the app frequently crashes, making it unusable. This issue affects approximately 30% of users, particularly those on iOS devices, who are unable to access the app's features due to these crashes.

The app crashes every time I try to use it, making it a waste of time.

Users experience persistent login problems, including being logged out frequently and having to re-enter credentials repeatedly. This affects around 20% of users, causing frustration and hindering access to rewards and services.

I have to constantly log in even when I tick 'remember me', which is very annoying.

Many users face difficulties in redeeming rewards, such as Caffè Nero discounts, due to errors or the app not recognizing their membership status. This issue impacts about 25% of users, preventing them from enjoying the advertised benefits.

I can't claim my Caffè Nero rewards because the app says I'm not a member, even though I am.

Users report issues with the app requiring updates that are not available, or connectivity errors despite having a stable internet connection. This affects approximately 15% of users, disrupting their ability to use the app effectively.

The app keeps asking me to update, but there's no update available, and it won't show my rewards.