The Chosen

User Experience Report

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The Chosen

Top Insights This Week

Week of July 24th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of The Chosen's key feedback

1

Login Issues

Many users experience difficulties logging into the app, with some unable to access their accounts due to messages indicating that an account already exists. This issue affects approximately 10% of users, causing frustration and preventing access to the content.

I can't log in because it says my email already has an account, even though I'm trying to log in, not sign up.

2

Playback Problems

Users report frequent app crashes and playback issues, particularly when trying to watch episodes offline or on certain devices like Roku. These problems affect around 15% of users, disrupting their viewing experience.

The app crashes every time I try to watch an episode offline, making it impossible to enjoy the show.

3

Language and Subtitle Glitches

There are numerous complaints about episodes playing in the wrong language or without subtitles, which affects about 8% of users. This issue makes it difficult for non-English speakers to follow the content.

Suddenly, the audio is in Polish, and there's no option to change it back to English or add subtitles.

4

Episode Navigation Issues

Some users find it challenging to navigate between episodes, with the app not automatically playing the next episode or showing incorrect episode sequences. This affects approximately 5% of users, leading to a disjointed viewing experience.

The app doesn't automatically play the next episode, and I have to manually select it, which is frustrating.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

The Chosen
The Chosen receives overwhelmingly positive feedback for its inspirational content and high-quality production, with many users expressing how it has deepened their faith and understanding of Jesus' life. However, some users report technical issues with the app, such as login problems and streaming glitches.

#2 RUNNER UP

Bible.is
Bible.is is highly praised for its accessibility and variety of Bible translations, allowing users to read or listen to the Word of God on the go. Users appreciate the dramatized audio versions, although some experience occasional app reliability issues.

#3 Straggler

VidAngel
VidAngel is appreciated for its ability to filter out unwanted content, making shows and movies more family-friendly. However, users report frequent technical issues, such as app crashes and connectivity problems, which can hinder the viewing experience.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
The Chosen
#1 Users Choice
The Chosen receives overwhelmingly positive feedback for its inspirational content and high-quality production, with many users expressing how it has deepened their faith and understanding of Jesus' life. However, some users report technical issues with the app, such as login problems and streaming glitches.
Bible.is
#2 Runner-up
Bible.is is highly praised for its accessibility and variety of Bible translations, allowing users to read or listen to the Word of God on the go. Users appreciate the dramatized audio versions, although some experience occasional app reliability issues.
VidAngel
#3 Straggler
VidAngel is appreciated for its ability to filter out unwanted content, making shows and movies more family-friendly. However, users report frequent technical issues, such as app crashes and connectivity problems, which can hinder the viewing experience.

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Nuggets

Major Highlights of the Week

Apple TV Glitches
The app on Apple TV has persistent issues with a spinning star overlay that requires restarting the app to resolve, disrupting the viewing experience. This technical glitch undermines the seamless streaming experience expected by users who have financially supported the app.
Whenever we pause or rewind on Apple TV, a spinning star appears and won't go away until we restart the app.
Offline Viewing Issues
The app fails to load downloaded episodes when offline, which contradicts the purpose of having a download feature for offline viewing. This limitation frustrates users who expect to access content without an internet connection.
I downloaded episodes but the app won't load them offline, defeating the purpose of downloading.
Login and Account Errors
Users face difficulties logging into their accounts, with errors indicating existing accounts even when trying to log in, not create new ones. This issue prevents access to the app and its content, causing significant user frustration.
I can't log in because it says my email already has an account, even though I'm just trying to log in.
Language and Subtitle Problems
Episodes are unexpectedly playing in foreign languages without the option to switch back to English, and subtitles are often missing or out of sync. This language barrier severely impacts the accessibility and enjoyment of the content.
Suddenly, all episodes are in Polish with no option to change back to English or add subtitles.
App Crashes and Freezes
The app frequently crashes or freezes, especially when attempting to play certain episodes, leading to a frustrating user experience. This instability detracts from the app's reliability and user satisfaction.
The app crashes every time I try to play certain episodes, making it unwatchable.
Casting and Streaming Issues
Casting to TVs is problematic, with frequent disconnections and inability to resume playback smoothly. These streaming issues hinder the app's functionality and user convenience, especially for those who prefer watching on larger screens.
Casting to my TV often disconnects, and I can't resume where I left off without issues.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Apple TV Glitches
The app on Apple TV has persistent issues with a spinning star overlay that requires restarting the app to resolve, disrupting the viewing experience. This technical glitch undermines the seamless streaming experience expected by users who have financially supported the app.
Offline Viewing Issues
The app fails to load downloaded episodes when offline, which contradicts the purpose of having a download feature for offline viewing. This limitation frustrates users who expect to access content without an internet connection.
Login and Account Errors
Users face difficulties logging into their accounts, with errors indicating existing accounts even when trying to log in, not create new ones. This issue prevents access to the app and its content, causing significant user frustration.
Language and Subtitle Problems
Episodes are unexpectedly playing in foreign languages without the option to switch back to English, and subtitles are often missing or out of sync. This language barrier severely impacts the accessibility and enjoyment of the content.
App Crashes and Freezes
The app frequently crashes or freezes, especially when attempting to play certain episodes, leading to a frustrating user experience. This instability detracts from the app's reliability and user satisfaction.
Casting and Streaming Issues
Casting to TVs is problematic, with frequent disconnections and inability to resume playback smoothly. These streaming issues hinder the app's functionality and user convenience, especially for those who prefer watching on larger screens.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is great for watching the series, but it often crashes on my Roku TV. I wish they would fix that issue so I can enjoy the show without interruptions.
A Google user
Week of July 24th, 2025
I love the show, but the app doesn't automatically start the next episode, which is frustrating. I have to manually select the next episode every time.
happy mom 18
Week of July 24th, 2025
The app is amazing, but the download function is too slow and often results in errors. It would be great if the developers could improve this feature.
A Google user
Week of July 24th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is great for watching the series, but it often crashes on my Roku TV. I wish they would fix that issue so I can enjoy the show without interruptions.
Candice Wu
App Store
I love the show, but the app doesn't automatically start the next episode, which is frustrating. I have to manually select the next episode every time.
Kelly Williams
Google Play
The app is amazing, but the download function is too slow and often results in errors. It would be great if the developers could improve this feature.
Koray Okumus
Google Play

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