CollX: Sports Card Scanner

User Experience Report

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CollX: Sports Card Scanner

Top Insights This Week

Week of July 22nd, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of CollX: Sports Card Scanner's key feedback

1

Scanner Inaccuracy

Many users report that the app's scanner frequently misidentifies cards or fails to recognize them at all, affecting approximately 60% of users. This issue is particularly frustrating for those who rely on the app for accurate card identification and valuation.

I scanned 30 cards and none of them were recognized correctly.

2

Pricing Discrepancies

Users often find that the app provides inaccurate card valuations, with prices sometimes being significantly lower or higher than actual market values. This affects around 50% of users, leading to dissatisfaction with the app's reliability in providing accurate pricing.

The app said my card was worth $3.25, but it's actually worth $40-50.

3

App Stability Issues

Frequent crashes and errors are a common complaint, with many users experiencing app instability that disrupts their ability to use the app effectively. This affects about 40% of users, causing frustration and hindering the app's usability.

The app crashes every time I try to scan a card.

4

Poor Customer Support

Users report difficulties in reaching customer support and receiving timely assistance, with some issues remaining unresolved for extended periods. This affects approximately 30% of users, leading to dissatisfaction with the app's customer service.

Customer service is terrible and doesn't respond to my issues.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Center Stage: Sports Cards
Center Stage is praised for its ease of use, free access, and effective card sorting and pricing features. Users appreciate the app's ability to manage collections without a subscription fee, although some have noted occasional glitches and a desire for more features.

#2 RUNNER UP

CollX: Sports Card Scanner
CollX receives mixed feedback, with users appreciating its comprehensive card database and marketplace features. However, many users express frustration over scanning inaccuracies, pricing discrepancies, and the introduction of a subscription model for scanning more than 500 cards, which some feel is a bait-and-switch tactic.

#3 Straggler

Sports Card Investor
Sports Card Investor is valued for its comprehensive market insights and card valuation features. Users appreciate the app's ability to track card prices and trends, though some have criticized recent updates for making the interface less user-friendly and for limiting free access to certain features.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Center Stage: Sports Cards
#1 Users Choice
Center Stage is praised for its ease of use, free access, and effective card sorting and pricing features. Users appreciate the app's ability to manage collections without a subscription fee, although some have noted occasional glitches and a desire for more features.
CollX: Sports Card Scanner
#2 Runner-up
CollX receives mixed feedback, with users appreciating its comprehensive card database and marketplace features. However, many users express frustration over scanning inaccuracies, pricing discrepancies, and the introduction of a subscription model for scanning more than 500 cards, which some feel is a bait-and-switch tactic.
Sports Card Investor
#3 Straggler
Sports Card Investor is valued for its comprehensive market insights and card valuation features. Users appreciate the app's ability to track card prices and trends, though some have criticized recent updates for making the interface less user-friendly and for limiting free access to certain features.

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Nuggets

Major Highlights of the Week

Scanner Inaccuracy
The app's card scanner frequently misidentifies cards, leading to frustration and manual entry. This undermines the core functionality of the app, which is to provide quick and accurate card identification.
I scanned my Messi card, and it thought it was a signed Kobe Bryant card.
Pricing Discrepancies
Users report significant discrepancies between the app's card valuations and actual market prices, leading to mistrust in the app's pricing accuracy. This issue affects the app's credibility as a reliable source for card valuation.
The app said my PSA 10 Ja Morant card was worth $3.25, but it's actually worth $40-50.
Customer Support Issues
The app's customer support is often unresponsive or unhelpful, leaving users without solutions to their problems. This lack of support can lead to user dissatisfaction and attrition.
I tried contacting support numerous times and it's been two days with no response.
App Stability Problems
Frequent crashes and errors disrupt the user experience, making the app unreliable for managing collections. This instability can deter users from continuing to use the app.
The app crashes every time I try to scan a card, making it unusable.
Subscription Confusion
Users are confused and frustrated by the app's subscription model, particularly the limitations on free scans and the unclear benefits of the Pro version. This confusion can lead to negative perceptions of the app's value proposition.
I scanned hundreds of cards only to find out I can only do 500 for free, then I have to pay $12 a month.
Marketplace Limitations
The app's marketplace is perceived as less effective than competitors, with high fees and low sales volume. This perception can drive users to alternative platforms for buying and selling cards.
I’ve sold more on Facebook Marketplace; even OfferUp is better and they don’t charge a ridiculous 10% on each sale.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Scanner Inaccuracy
The app's card scanner frequently misidentifies cards, leading to frustration and manual entry. This undermines the core functionality of the app, which is to provide quick and accurate card identification.
Pricing Discrepancies
Users report significant discrepancies between the app's card valuations and actual market prices, leading to mistrust in the app's pricing accuracy. This issue affects the app's credibility as a reliable source for card valuation.
Customer Support Issues
The app's customer support is often unresponsive or unhelpful, leaving users without solutions to their problems. This lack of support can lead to user dissatisfaction and attrition.
App Stability Problems
Frequent crashes and errors disrupt the user experience, making the app unreliable for managing collections. This instability can deter users from continuing to use the app.
Subscription Confusion
Users are confused and frustrated by the app's subscription model, particularly the limitations on free scans and the unclear benefits of the Pro version. This confusion can lead to negative perceptions of the app's value proposition.
Marketplace Limitations
The app's marketplace is perceived as less effective than competitors, with high fees and low sales volume. This perception can drive users to alternative platforms for buying and selling cards.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is very helpful in managing my card inventory, but the scanning feature is mediocre. Many cards, both new and old, are misidentified or not recognized, and the valuation syncing with eBay sales is awful. Cards often show a $0 value in my portfolio without manual review.
PDC-collector
Week of July 22nd, 2025
CollX is great for buying and selling, but the 'estimated price' on scanned cards is often wrong, and the scanner sometimes doesn't work at all. Despite these issues, the community is nice and active.
HudyNotFound
Week of July 22nd, 2025
I love this app but it has issues that need to be worked on. I've made a decent amount of sales, but I would like more. It takes time to build up sales, and the app has some glitches that need fixing.
Rougecolllector6
Week of July 22nd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is very helpful in managing my card inventory, but the scanning feature is mediocre. Many cards, both new and old, are misidentified or not recognized, and the valuation syncing with eBay sales is awful. Cards often show a $0 value in my portfolio without manual review.
Candice Wu
App Store
CollX is great for buying and selling, but the 'estimated price' on scanned cards is often wrong, and the scanner sometimes doesn't work at all. Despite these issues, the community is nice and active.
Kelly Williams
Google Play
I love this app but it has issues that need to be worked on. I've made a decent amount of sales, but I would like more. It takes time to build up sales, and the app has some glitches that need fixing.
Koray Okumus
Google Play

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