Coinbase Wallet: NFTs & Crypto

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insightsSign in

Join our next webinar, no camera needed

Coinbase Wallet: NFTs & Crypto

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
Sign In
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of Coinbase Wallet: NFTs & Crypto's key feedback

1

High Fees

Many users are frustrated with the high fees associated with transactions, including gas fees and conversion fees, which can significantly reduce their profits. Approximately 30% of users have mentioned issues related to fees in their reviews.

The fees are too high, making it difficult to profit from trades.

2

Withdrawal Issues

A significant number of users report difficulties in withdrawing funds from the app, with some feeling that their money is being held hostage. This issue affects about 25% of users, leading to a lack of trust in the platform.

I can't withdraw my funds, and it feels like my money is stuck in the app.

3

Scam Coins

Users have expressed concerns about the presence of scam coins on the platform, which can lead to financial losses. Around 20% of users have reported encountering scam coins, which undermines their confidence in the app's security.

I bought a coin that turned out to be a scam, and now I can't sell it.

4

NFT Display Problems

Some users are experiencing issues with NFTs not displaying correctly or being marked as spam, which affects their ability to manage their digital assets. This problem affects approximately 15% of users.

My NFTs aren't showing up in my wallet, and I can't manage them properly.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Exodus
Exodus is praised for its user-friendly interface and ease of use, making it a favorite among users for managing and trading cryptocurrencies. However, some users have reported issues with customer service and transaction failures, leading to concerns about reliability.

#2 RUNNER UP

MetaMask
MetaMask is appreciated for its security features and ease of use, especially for those familiar with crypto transactions. However, users have expressed frustration with high fees, app crashes, and a lack of customer support, which can lead to financial losses.

#3 Straggler

Coinbase Wallet: NFTs & Crypto
Coinbase Wallet receives mixed feedback, with users appreciating its integration with the Coinbase platform and ease of use. However, many users are dissatisfied with high fees, poor customer support, and technical issues that can lead to lost funds or inaccessible accounts.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Exodus
#1 Users Choice
Exodus is praised for its user-friendly interface and ease of use, making it a favorite among users for managing and trading cryptocurrencies. However, some users have reported issues with customer service and transaction failures, leading to concerns about reliability.
MetaMask
#2 Runner-up
MetaMask is appreciated for its security features and ease of use, especially for those familiar with crypto transactions. However, users have expressed frustration with high fees, app crashes, and a lack of customer support, which can lead to financial losses.
Coinbase Wallet: NFTs & Crypto
#3 Straggler
Coinbase Wallet receives mixed feedback, with users appreciating its integration with the Coinbase platform and ease of use. However, many users are dissatisfied with high fees, poor customer support, and technical issues that can lead to lost funds or inaccessible accounts.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

High Gas Fees
Users are frustrated with the high gas fees required to withdraw small amounts of crypto, making the app costly to use. This issue is particularly concerning for users who are new to the platform and are not expecting such high transaction costs.
I had to pay super high gas fees just to withdraw a small amount.
Withdrawal Issues
Many users are experiencing difficulties withdrawing their funds, with some reporting that their money is stuck or inaccessible. This has led to a perception that the app is unreliable and potentially a scam.
I’ve tried multiple times and it doesn’t let me take my money out.
NFT Display Problems
The app has issues with displaying NFTs, with some users unable to see their owned NFTs or experiencing bugs that misclassify assets as spam. This affects the user experience for NFT collectors who rely on the app to manage their collections.
My wallet no longer shows me my owned NFTs.
Scam Coin Listings
Users are concerned about the presence of scam coins on the platform, which can lead to financial losses. Despite reporting these coins, users feel that Coinbase Wallet does not take adequate action to protect them.
They host scam coins and even after I report them, they continue supporting them.
Customer Support Lacking
There is widespread dissatisfaction with the customer support provided by Coinbase Wallet, with users reporting unhelpful responses and unresolved issues. This lack of support exacerbates user frustration when dealing with technical or financial problems.
Customer service could not help with my issue and I felt unsupported.
App Performance Issues
The app is criticized for being slow and glitchy, with users experiencing crashes and long loading times. These performance issues hinder the usability of the app and deter users from engaging with the platform.
The app is the slowest and most glitchy wallet out of them all.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
High Gas Fees
Users are frustrated with the high gas fees required to withdraw small amounts of crypto, making the app costly to use. This issue is particularly concerning for users who are new to the platform and are not expecting such high transaction costs.
Withdrawal Issues
Many users are experiencing difficulties withdrawing their funds, with some reporting that their money is stuck or inaccessible. This has led to a perception that the app is unreliable and potentially a scam.
NFT Display Problems
The app has issues with displaying NFTs, with some users unable to see their owned NFTs or experiencing bugs that misclassify assets as spam. This affects the user experience for NFT collectors who rely on the app to manage their collections.
Scam Coin Listings
Users are concerned about the presence of scam coins on the platform, which can lead to financial losses. Despite reporting these coins, users feel that Coinbase Wallet does not take adequate action to protect them.
Customer Support Lacking
There is widespread dissatisfaction with the customer support provided by Coinbase Wallet, with users reporting unhelpful responses and unresolved issues. This lack of support exacerbates user frustration when dealing with technical or financial problems.
App Performance Issues
The app is criticized for being slow and glitchy, with users experiencing crashes and long loading times. These performance issues hinder the usability of the app and deter users from engaging with the platform.

Quotes of the week

Hear from some of the most impactful users to drive changes

I've been using Coinbase for a long time, eventually I’ve ventured out to try Coinbase wallet to access tokens on base. They’ve definitely made it easy to buy crypto… My biggest complaint is regarding the communication of their most recent update and requests to move Web3 assets. I have, as a result of their poor communication, transferred assets on Ethereum from my Coinbase wallet to my traditional Coinbase account where they are not listed and no longer are accessible to me.
Long time user19
I have a growing collection of NFTs, and this app has an annoying bug that causes assets to load improperly or automatically be assigned as spam with no way to manually reassign. Would not recommend if used for that purpose. After integrating OpenSea, the app consistently crashes when loading thumbnail images of NFTs.
Phrank Dookz
First off, they take a cut each time you put money in or out of crypto, and they host scam coins and even after I report said coins they continue supporting them. One of which will cause you to send all of your coin you just bought to the owner's wallet and you lose everything, regardless of the amount. It makes no sense to me how you can take my money when I put money into your service, and not even protect me from scam coins. Ridiculous.
Nate iOS

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.
Chat to sales
Get started

The quotes of the week

Hear from some of the most impactful users to drive changes
I've been using Coinbase for a long time, eventually I’ve ventured out to try Coinbase wallet to access tokens on base. They’ve definitely made it easy to buy crypto… My biggest complaint is regarding the communication of their most recent update and requests to move Web3 assets. I have, as a result of their poor communication, transferred assets on Ethereum from my Coinbase wallet to my traditional Coinbase account where they are not listed and no longer are accessible to me.
Candice Wu
App Store
I have a growing collection of NFTs, and this app has an annoying bug that causes assets to load improperly or automatically be assigned as spam with no way to manually reassign. Would not recommend if used for that purpose. After integrating OpenSea, the app consistently crashes when loading thumbnail images of NFTs.
Kelly Williams
Google Play
First off, they take a cut each time you put money in or out of crypto, and they host scam coins and even after I report said coins they continue supporting them. One of which will cause you to send all of your coin you just bought to the owner's wallet and you lose everything, regardless of the amount. It makes no sense to me how you can take my money when I put money into your service, and not even protect me from scam coins. Ridiculous.
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Feedback Search
AI Tagging & Prioritization
Surveys
Reports
Competitor Analysis
Feedback Alerts

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore
Anecdote logo
US flag
Palo Alto, California, USA
System normal
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
GDPR badgeAICPA badge
© Copyright 2025 Anecdote
About
Integrations
T&Cs
Security
Privacy policy