VPNBay - Reliable and Secure

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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All Insights

TOP INSIGHTS

A weekly roundup of VPNBay - Reliable and Secure's key feedback

Connection Issues

A significant number of users experience connection problems, with the app failing to connect or disconnecting frequently. Approximately 10% of users report this issue, which affects their ability to use the VPN reliably.

The app's power button to start the VPN doesn't work.

Excessive Ads

Many users are frustrated by the overwhelming number of ads in the free version, which disrupts their experience. This issue affects around 8% of users, making the app less appealing for those seeking a seamless experience.

If you want to run this application, you have to spend 5 minutes for advertisements.

Misleading IP Location

Some users report that the app displays incorrect IP locations, leading to access issues with certain apps and websites. This problem affects about 5% of users, causing trust issues with the VPN's reliability.

The app shows the IP address as Germany, but the iPhone determines it as Iran.

Free Plan Limitations

Users are disappointed with the limitations of the free plan, such as the lack of available servers and the need for a paid plan to access residential IPs. Approximately 7% of users express dissatisfaction with the free plan's restrictions.

No free option in the app, don't download this app.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

VPNBay - Reliable and Secure

StarVPN receives overwhelmingly positive feedback for its user-friendly interface, fast speeds, and reliable connections. Users appreciate its ability to bypass geo-restrictions and maintain privacy, with many praising it as the best VPN they've used. However, some users report issues with automatic disconnections and ads.

#2 RUNNER UP

Windscribe

Windscribe is highly praised for its strong security features, ease of use, and reliable performance. Users commend its ability to work well with streaming services like Netflix and appreciate the variety of server options. However, some users experience connectivity issues, especially in restricted regions like China.

#3 Straggler

VPNBay - Reliable and Secure

VPNBay offers a free, no-registration-required VPN service with fast global servers and unlimited bandwidth. While users appreciate its simplicity and privacy features, some may find occasional connectivity issues or limitations in server options compared to paid services.

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Nuggets

Major Highlights of the Week

Connection Issues

Users experience frequent disconnections and inability to connect, which disrupts their browsing and streaming activities. This issue undermines the app's reliability and user trust in its core functionality.

The app's power button to start the VPN doesn't work.

Misleading IP Location

The app inaccurately displays the user's IP location, leading to access denial from apps and websites. This discrepancy between displayed and actual IP location causes significant user frustration.

The app shows the IP-address as Germany, but the iPhone determines it as Iran.

Excessive Advertisements

The free version of the app is inundated with ads, significantly affecting user experience and usability. Users find the frequency and duration of ads to be intrusive and disruptive.

If you want to run this application, you have to spend 5 minutes for advertisements.

Free Plan Limitations

The app's free plan is perceived as misleading due to its unavailability or severe limitations, such as slow speeds and restricted access. This creates dissatisfaction among users expecting a functional free service.

Free plan is not available, forcing you to pay for an app I don't know if it works.

Payment and Refund Issues

Users face challenges with payment processes and lack of refund options, leading to frustration and distrust. The absence of a clear refund policy exacerbates user dissatisfaction.

No Refund Policy Not enough residential countries.

App Performance Bugs

The app exhibits performance issues such as lagging and error messages, which hinder its usability. These technical glitches detract from the overall user experience and app reliability.

StarVPN: Private & Secure isn't working anymore; this latest updated version just shows dozens of error messages.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Connection Issues

Misleading IP Location

The app inaccurately displays the user's IP location, leading to access denial from apps and websites. This discrepancy between displayed and actual IP location causes significant user frustration.

Excessive Advertisements

The free version of the app is inundated with ads, significantly affecting user experience and usability. Users find the frequency and duration of ads to be intrusive and disruptive.

Free Plan Limitations

Payment and Refund Issues

Users face challenges with payment processes and lack of refund options, leading to frustration and distrust. The absence of a clear refund policy exacerbates user dissatisfaction.

App Performance Bugs

The app exhibits performance issues such as lagging and error messages, which hinder its usability. These technical glitches detract from the overall user experience and app reliability.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app has too many ads for the free version, and the connection drops every time the iPhone falls asleep. Additionally, the app shows incorrect IP addresses, causing access issues with apps and websites.

C_NYC92

Week of July 22nd, 2025

The residential plan is too expensive, costing more than my internet access in my country.

Carlos Zin

Week of July 22nd, 2025

The app's power button to start the VPN doesn't work, making it unusable.

Sandeep Pandey

Week of July 22nd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

The residential plan is too expensive, costing more than my internet access in my country.

Kelly Williams

Google Play

The app's power button to start the VPN doesn't work, making it unusable.

Koray Okumus

Google Play

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User Experience Report

Report Date

VPNBay - Reliable and Secure

Top Insights This Week

Connection Issues

Excessive Ads

Misleading IP Location

Free Plan Limitations

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts