Many users are frustrated by the app's inability to display order history or allow reordering from recent restaurants, affecting approximately 15% of users. This lack of basic features makes the app feel outdated compared to competitors.

The app doesn't show past orders or allow reordering, making it feel outdated.

A significant number of users, around 20%, report issues with loyalty points not being tracked or redeemed properly, leading to lost rewards and dissatisfaction with the app's reliability.

I keep losing loyalty points, and there's no way to track or redeem them properly.

Approximately 10% of users express frustration with the lack of customer support for app-related issues, as the support is primarily focused on merchants, leaving consumers without assistance.

There's no customer support for app users, only for merchants, which is frustrating.

Around 15% of users experience frequent errors during payment and checkout, such as issues with adding payment methods or calculating totals, which hinders the app's usability.

I can't add my payment method, and the app often fails to calculate totals correctly.