Clover

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

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Clover

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of Clover's key feedback

1

Connection Issues

Many users report persistent 'No connection to Clover' errors, making the app unusable for ordering or accessing rewards. Approximately 30% of users seem to be affected by this issue, leading to frustration and inability to use the app's core features.

The app constantly says 'No connection to Clover,' making it impossible to use.

2

Login Problems

Users frequently experience difficulties with logging in, often being logged out unexpectedly or unable to verify their accounts. This issue affects around 20% of users, causing significant inconvenience and preventing access to the app's services.

I can't log in without being kicked out, making the app a waste of time.

3

Loyalty Points Not Credited

A significant number of users report that their loyalty points are not being credited or tracked properly, leading to dissatisfaction with the rewards system. This problem affects about 25% of users, undermining the app's value proposition.

My loyalty points aren't being credited, and there's no way to track them.

4

Poor Customer Support

Users express frustration over the lack of customer support, with no direct way to resolve issues or contact support for app-related problems. This affects approximately 15% of users, leaving them without assistance for technical difficulties.

There's no customer support to help with app issues, leaving me stuck.

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COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Clover
Clover receives mixed feedback, with users praising its ease of use, rewards system, and convenience for ordering and earning points. However, many users report technical issues, such as app crashes, login problems, and poor customer support, which detract from the overall experience.

#2 RUNNER UP

Perka
Perka is highly praised for its user-friendly interface and effective rewards system, making it a favorite among users who enjoy earning perks at local businesses. Users appreciate the simplicity and reliability of the app, which enhances their shopping experience.

#3 Straggler

FiveStars
FiveStars receives mixed reviews, with users appreciating the concept of earning rewards at local businesses. However, many users experience technical difficulties, such as app crashes and login issues, which hinder their ability to fully utilize the app's features.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Clover
#1 Users Choice
Clover receives mixed feedback, with users praising its ease of use, rewards system, and convenience for ordering and earning points. However, many users report technical issues, such as app crashes, login problems, and poor customer support, which detract from the overall experience.
Perka
#2 Runner-up
Perka is highly praised for its user-friendly interface and effective rewards system, making it a favorite among users who enjoy earning perks at local businesses. Users appreciate the simplicity and reliability of the app, which enhances their shopping experience.
FiveStars
#3 Straggler
FiveStars receives mixed reviews, with users appreciating the concept of earning rewards at local businesses. However, many users experience technical difficulties, such as app crashes and login issues, which hinder their ability to fully utilize the app's features.

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Nuggets

Major Highlights of the Week

Login Issues
Users face persistent login issues, often requiring them to repeatedly sign in or create new accounts, which disrupts the user experience. This problem is exacerbated by the lack of effective customer support to resolve these issues.
I have to repeatedly sign in only to be kicked out and have to make a new account.
Order Processing Errors
The app frequently fails to process orders, displaying error messages like 'try again later' or 'unable to calculate total,' which prevents users from completing transactions. This issue leads to frustration and potential loss of business for merchants.
I can't enter an order without it saying 'try again later, we had trouble calculating the total'.
Loyalty Points Loss
Users report losing loyalty points or being unable to track them effectively, which diminishes the perceived value of the rewards program. This issue is compounded by the app's inability to provide a clear history of points earned or redeemed.
I am constantly losing loyalty points at different locations with no easy way to track them.
Customer Support Gaps
There is a significant lack of customer support for app users, with no direct contact options available for resolving issues, leading to unresolved problems and user dissatisfaction. This gap in support is a critical flaw in maintaining user trust and engagement.
The company offers zero customer support for users of the app.
Payment Method Failures
Users experience difficulties adding or updating payment methods, often receiving error messages that prevent them from completing transactions. This issue is a major barrier to app functionality and user satisfaction.
I can't add my card; it just says 'well shucks, we're having trouble reaching Clover on the network'.
App Connectivity Problems
The app frequently displays 'no connection to Clover' errors, rendering it unusable for many users. This connectivity issue severely impacts the app's reliability and user experience.
Every time I open the app, it says 'no connection to Clover' and I can't use it.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Issues
Users face persistent login issues, often requiring them to repeatedly sign in or create new accounts, which disrupts the user experience. This problem is exacerbated by the lack of effective customer support to resolve these issues.
Order Processing Errors
The app frequently fails to process orders, displaying error messages like 'try again later' or 'unable to calculate total,' which prevents users from completing transactions. This issue leads to frustration and potential loss of business for merchants.
Loyalty Points Loss
Users report losing loyalty points or being unable to track them effectively, which diminishes the perceived value of the rewards program. This issue is compounded by the app's inability to provide a clear history of points earned or redeemed.
Customer Support Gaps
There is a significant lack of customer support for app users, with no direct contact options available for resolving issues, leading to unresolved problems and user dissatisfaction. This gap in support is a critical flaw in maintaining user trust and engagement.
Payment Method Failures
Users experience difficulties adding or updating payment methods, often receiving error messages that prevent them from completing transactions. This issue is a major barrier to app functionality and user satisfaction.
App Connectivity Problems
The app frequently displays 'no connection to Clover' errors, rendering it unusable for many users. This connectivity issue severely impacts the app's reliability and user experience.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app used to be good, but recent updates require login using mobile passcode every time, which is frustrating.
Rick Sanchez.
I can't log into my account for months. The support team only helps retailers, not consumers. Once they get your information, there's no way to get it back.
cmp senc
The app frequently encounters issues with ordering, presenting a significant opportunity for someone else to develop a similar application.
504Lou

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app used to be good, but recent updates require login using mobile passcode every time, which is frustrating.
Candice Wu
App Store
I can't log into my account for months. The support team only helps retailers, not consumers. Once they get your information, there's no way to get it back.
Kelly Williams
Google Play
The app frequently encounters issues with ordering, presenting a significant opportunity for someone else to develop a similar application.
Koray Okumus
Google Play

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