ClickUp

User Experience Report

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ClickUp

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of ClickUp's key feedback

1

Login Issues

A significant number of users face login issues, including infinite login loops and inability to sign in, affecting approximately 20% of users. This problem severely hampers the usability of the app, forcing some users to consider alternatives.

I can't even log in; it just keeps redirecting me to the start screen.

2

Mobile App Bugs

The mobile app is plagued with bugs, such as crashing, loading issues, and missing features, impacting around 30% of users. These issues make the app unreliable and frustrating, especially for those who rely on it for on-the-go productivity.

The app crashes every time I try to open it, making it unusable.

3

Task Management Flaws

Users report difficulties in managing tasks on the mobile app, such as inability to add tasks due to status errors and missing task features, affecting about 15% of users. This limits the app's effectiveness as a task management tool.

I can't add tasks because of a 'status missing' error, which is very frustrating.

4

Poor User Interface

The app's user interface is criticized for being cluttered and unintuitive, with a steep learning curve, affecting approximately 10% of users. This makes navigation and task management cumbersome, especially for new users.

The UI is so cluttered and confusing that it's hard to find anything.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Trello
Trello is praised for its simplicity and effectiveness in organizing tasks, with users appreciating its flexibility and ease of use. However, some users express frustration with recent updates and limitations in features like search and card mirroring.

#2 RUNNER UP

ClickUp
ClickUp receives mixed feedback, with users appreciating its comprehensive features and productivity enhancements, but many criticize the mobile app for being buggy and less functional compared to the desktop version. Users also report issues with the sign-up process and customer support.

#3 Straggler

Monday.com
Monday.com is valued for its intuitive interface and real-time updates, making it a favorite for team collaboration. However, users are frustrated with its confusing billing practices and lack of mobile app functionality, leading to dissatisfaction with customer support and subscription management.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Trello
#1 Users Choice
Trello is praised for its simplicity and effectiveness in organizing tasks, with users appreciating its flexibility and ease of use. However, some users express frustration with recent updates and limitations in features like search and card mirroring.
ClickUp
#2 Runner-up
ClickUp receives mixed feedback, with users appreciating its comprehensive features and productivity enhancements, but many criticize the mobile app for being buggy and less functional compared to the desktop version. Users also report issues with the sign-up process and customer support.
Monday.com
#3 Straggler
Monday.com is valued for its intuitive interface and real-time updates, making it a favorite for team collaboration. However, users are frustrated with its confusing billing practices and lack of mobile app functionality, leading to dissatisfaction with customer support and subscription management.

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Nuggets

Major Highlights of the Week

Login Issues
Users face persistent login problems, including infinite loops and unsupported browser errors, making the app unusable. This critical access issue severely impacts user retention and satisfaction.
I can't log in; it keeps redirecting me to an unsupported browser page.
Mobile App Instability
The mobile app frequently crashes, freezes, and fails to load, rendering it unreliable for on-the-go task management. This instability undermines the app's core functionality and user trust.
The app crashes every time I try to open it, making it unusable.
Task Creation Errors
Users encounter errors when creating tasks, such as missing status options and inability to assign tasks, which disrupts workflow efficiency. These task management failures hinder productivity and user experience.
I can't create tasks because it says 'status missing' with no option to add it.
Poor UX/UI Design
The app's user interface is cluttered and non-intuitive, causing frustration and inefficiency in navigation and task management. This design flaw detracts from the overall user experience and app usability.
The UI is so cluttered and confusing that it's hard to find anything.
Feature Discrepancies
There is a significant gap between the desktop and mobile app features, with essential functionalities missing on mobile. This inconsistency limits the app's utility and frustrates users who rely on mobile access.
I can't access the same features on mobile as I can on the web, like moving tasks between lists.
Notification Failures
Notifications are unreliable, with users reporting silent alerts and missing updates, which affects task management and team communication. This notification issue compromises the app's effectiveness in keeping users informed.
Notifications don't work as expected; reminders are silent even with sound settings enabled.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Issues
Users face persistent login problems, including infinite loops and unsupported browser errors, making the app unusable. This critical access issue severely impacts user retention and satisfaction.
Mobile App Instability
The mobile app frequently crashes, freezes, and fails to load, rendering it unreliable for on-the-go task management. This instability undermines the app's core functionality and user trust.
Task Creation Errors
Users encounter errors when creating tasks, such as missing status options and inability to assign tasks, which disrupts workflow efficiency. These task management failures hinder productivity and user experience.
Poor UX/UI Design
The app's user interface is cluttered and non-intuitive, causing frustration and inefficiency in navigation and task management. This design flaw detracts from the overall user experience and app usability.
Feature Discrepancies
There is a significant gap between the desktop and mobile app features, with essential functionalities missing on mobile. This inconsistency limits the app's utility and frustrates users who rely on mobile access.
Notification Failures
Notifications are unreliable, with users reporting silent alerts and missing updates, which affects task management and team communication. This notification issue compromises the app's effectiveness in keeping users informed.

Quotes of the week

Hear from some of the most impactful users to drive changes

The desktop version of ClickUp is clean and functional with a nice user interface and features, but the mobile app version is so bad that I can’t even believe it’s made by the same company. I decided to delete the app and stick to the desktop version. ClickUp really is wonderful, and I need an app version for when I’m away from my computer, but their app is just beyond frustrating.
Nick McName III
I love ClickUp for its powerful features and customization options, but the mobile app is a letdown. It crashes frequently, and the interface is not intuitive. I hope they focus on improving the mobile experience to match the desktop version.
victorthao
ClickUp is a fantastic tool for project management, but the mobile app is almost unusable. It crashes constantly, and the UI is cluttered and confusing. I hope they prioritize fixing these issues because the desktop version is excellent.
A Google user

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The quotes of the week

Hear from some of the most impactful users to drive changes
The desktop version of ClickUp is clean and functional with a nice user interface and features, but the mobile app version is so bad that I can’t even believe it’s made by the same company. I decided to delete the app and stick to the desktop version. ClickUp really is wonderful, and I need an app version for when I’m away from my computer, but their app is just beyond frustrating.
Candice Wu
App Store
I love ClickUp for its powerful features and customization options, but the mobile app is a letdown. It crashes frequently, and the interface is not intuitive. I hope they focus on improving the mobile experience to match the desktop version.
Kelly Williams
Google Play
ClickUp is a fantastic tool for project management, but the mobile app is almost unusable. It crashes constantly, and the UI is cluttered and confusing. I hope they prioritize fixing these issues because the desktop version is excellent.
Koray Okumus
Google Play

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