ClearScore: Credit Score Check

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of ClearScore: Credit Score Check's key feedback

UI and Navigation Issues

Many users are frustrated with the app's new user interface, which has made navigation difficult and removed previously useful features. Approximately 30% of users report issues with accessing their credit reports and navigating the app effectively.

The new update has made it impossible to find the information I need, and the app is now useless.

Technical Glitches

A significant number of users experience technical issues, such as broken links and non-functional buttons, which hinder their ability to use the app. Around 25% of users have reported these problems, making the app unreliable.

The app loads but none of the links work, making it impossible to use.

Subscription and Billing Problems

Users have reported being charged for services they believed were free, leading to dissatisfaction and distrust. Approximately 10% of users have encountered unexpected charges, particularly with the Protect Plus service.

I was offered a free month of protection but was immediately charged £7.99.

Account and Login Issues

Some users face difficulties with account creation and login, including issues with verification and invalid ID numbers. About 15% of users have reported problems with signing up or logging into their accounts.

I can't even log in; it keeps saying my ID number is invalid.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Experian

Experian is often praised for its reliability and comprehensive credit reporting features. Users appreciate the detailed insights into their credit history and the ease of use, making it a preferred choice for many seeking to manage their credit health effectively.

#2 RUNNER UP

Credit Karma

Credit Karma receives positive feedback for its user-friendly interface and helpful financial tools. Users value the free access to credit scores and reports, as well as the personalized recommendations for financial products, which enhance their overall financial literacy.

#3 Straggler

ClearScore: Credit Score Check

ClearScore has received mixed feedback, with users expressing frustration over recent updates that have made the app less functional and user-friendly. While some appreciate the app's features and protection services, many are dissatisfied with the app's performance issues and the removal of useful features.

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Nuggets

Major Highlights of the Week

UI Regression

The recent updates have degraded the user interface, making it difficult to navigate and access previously available features. Users are frustrated with the shift from a clear graphical interface to a text-heavy layout.

The app used to have a great graphical interface, but now it's like going back to a 1980s text-based version.

Feature Removal

Key features such as the credit score timeline and detailed account information have been removed, reducing the app's utility. Users miss the ability to track their credit score changes over time.

The credit score timeline, which was one of the best features, is completely gone.

Non-Functional Links

Many users report that links and buttons within the app are non-functional, preventing them from accessing their credit reports and other features. This issue severely impacts the app's usability.

The links flash when selecting them but do not actually do anything.

Subscription Issues

Users are experiencing unauthorized charges for the Protect Plus service, despite being offered a free trial. This has led to dissatisfaction and refund requests.

I was offered a free month of protection, signed up, and was immediately charged £7.99.

Users face difficulties logging in and completing verification steps, particularly with ID validation and OTP processes. This hinders new user onboarding and account access.

I've never been able to actually sign up and create an account; it keeps saying my ID number is invalid.

Inaccurate Notifications

Notifications about credit report updates are misleading, as they do not correspond to actual changes in the app. This inconsistency causes confusion and frustration.

I keep getting emails about changes, but when I check, there's nothing new.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

UI Regression

Feature Removal

Key features such as the credit score timeline and detailed account information have been removed, reducing the app's utility. Users miss the ability to track their credit score changes over time.

Non-Functional Links

Many users report that links and buttons within the app are non-functional, preventing them from accessing their credit reports and other features. This issue severely impacts the app's usability.

Subscription Issues

Users are experiencing unauthorized charges for the Protect Plus service, despite being offered a free trial. This has led to dissatisfaction and refund requests.

Users face difficulties logging in and completing verification steps, particularly with ID validation and OTP processes. This hinders new user onboarding and account access.

Inaccurate Notifications

Notifications about credit report updates are misleading, as they do not correspond to actual changes in the app. This inconsistency causes confusion and frustration.

Quotes of the week

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The app used to be great with a clear, easy-to-understand interface, but recent updates have made it text-heavy and difficult to navigate. It's like moving from a modern GUI to a 1980s text-based version. I'll give it two months to improve, or I'll switch to my bank's app instead.

EoE Mick

I've used ClearScore for years and always found it great, but the latest updates have removed the credit score timeline, which was one of the best features. The new design is pretty, but removing such a defining feature feels like a huge step backward. I'll be finding another app that doesn't sacrifice substance for style.

TC_SlyPigs

The app has become impossible to navigate after the latest update. Notifications about changes to my credit file don't link to anything in the app, and it seems more like a platform to push credit products now. It's a shame because it used to be a great tool for tracking my finances.

rebeccam18

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The quotes of the week

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User Experience Report

Report Date

ClearScore: Credit Score Check

Top Insights This Week

UI and Navigation Issues

Technical Glitches

Subscription and Billing Problems

Account and Login Issues

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Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

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Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

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