ClearScore: Credit Score Check

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of ClearScore: Credit Score Check's key feedback

App Functionality Issues

A significant number of users, approximately 40%, report that the app is plagued with functionality issues, such as broken links, unresponsive buttons, and navigation problems, making it difficult to access credit reports and other features.

The app's links and buttons are unresponsive, making it impossible to view my credit report.

Inaccurate Credit Information

Around 20% of users express frustration with the app providing inaccurate or outdated credit information, which undermines its reliability as a tool for tracking credit health.

The app hasn't updated my credit score in two years, making it unreliable.

Poor Customer Support

Approximately 15% of users are dissatisfied with the customer support, citing unresolved issues and lack of response to feedback, which diminishes trust in the service.

I reported a problem months ago, but ClearScore has not resolved it or responded to my feedback.

Unwanted Notifications and Ads

About 10% of users are annoyed by irrelevant notifications and promotional content, which detracts from the user experience and makes the app feel more like a marketing tool than a helpful service.

I constantly receive irrelevant notifications about car offers, despite having no interest in them.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Experian

Experian is praised for its reliability and comprehensive credit reporting features. Users appreciate the detailed insights and consistent updates, making it a preferred choice for tracking credit health.

#2 RUNNER UP

Credit Karma

Credit Karma receives positive feedback for its user-friendly interface and helpful financial tools. Users find it easy to navigate and appreciate the personalized recommendations for credit improvement.

#3 Straggler

ClearScore: Credit Score Check

ClearScore has received mixed feedback, with users expressing frustration over recent updates that have led to app functionality issues and missing features. While some users appreciate its credit tracking capabilities, many are disappointed with the app's performance and lack of timely updates.

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Nuggets

Major Highlights of the Week

Update Stagnation

Users experience prolonged delays in receiving credit report updates, with some waiting weeks without any changes. This undermines the app's reliability as a tool for tracking credit health.

The app has been saying '1 day until new report' for weeks without any update.

Navigation Glitches

The app's interface is plagued with non-functional links and buttons, making it difficult for users to access their credit information. This issue severely impacts user experience and app usability.

I can't click on anything in the app, making it impossible to navigate.

Misleading Income Calculations

The app inaccurately calculates users' income by including non-income transactions, leading to misleading affordability assessments. This misrepresentation can affect users' financial planning and decision-making.

The app reports my income incorrectly by counting investment money as income.

Unresponsive Customer Support

Users report a lack of response from customer support despite providing feedback on app issues. This lack of engagement can erode trust and drive users to competitor apps.

I reported a problem months ago with no resolution or response from support.

Forced App Integration

Users are frustrated by the forced integration with other apps like DriveScore, which complicates their experience and raises privacy concerns. This mandatory linkage is seen as unnecessary and intrusive.

I have to use ClearScore to update my address for DriveScore, which is frustrating and unnecessary.

UI Regression

Recent updates have degraded the user interface, removing valuable features like the credit score timeline and replacing them with less functional designs. This shift from a user-friendly interface to a less intuitive one is a significant step backward.

The credit score timeline is gone, replaced by a basic chart that doesn't show historical changes.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Update Stagnation

Users experience prolonged delays in receiving credit report updates, with some waiting weeks without any changes. This undermines the app's reliability as a tool for tracking credit health.

Navigation Glitches

The app's interface is plagued with non-functional links and buttons, making it difficult for users to access their credit information. This issue severely impacts user experience and app usability.

Misleading Income Calculations

Unresponsive Customer Support

Users report a lack of response from customer support despite providing feedback on app issues. This lack of engagement can erode trust and drive users to competitor apps.

Forced App Integration

UI Regression

Quotes of the week

Hear from some of the most impactful users to drive changes

The ClearScore app hasn’t been working properly for over a month. It doesn’t display my credit score or show any offers. I’ve tried reinstalling, but the issue is still the same. Really disappointing as I rely on this app to track my credit score.

Aqsa Ansari

After initially really liking this app and finding it reliable and easy to understand, I have been left very disappointed by the most recent update which was all style and no substance and removed many of the previously useful features such as being able to see your report and changes over time.

Tjcg201

I only have one source of income - it’s stable and reported monthly yet your algorithms seem to calculate income as anything coming into an account (investment money movement for example) so you report my income and affordability totally wrong and it’s completely wrong and misleading - needs seriously looking at!

GusMcC

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The quotes of the week

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Candice Wu

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User Experience Report

Report Date

ClearScore: Credit Score Check

Top Insights This Week

App Functionality Issues

Inaccurate Credit Information

Poor Customer Support

Unwanted Notifications and Ads

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Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

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Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

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