ClassDojo

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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ClassDojo

Top Insights This Week

Week of July 24th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of ClassDojo's key feedback

1

Subscription Costs

Many users express frustration over the app's push towards paid features, with approximately 15% of reviews mentioning dissatisfaction with the cost of subscriptions or feeling pressured to upgrade. This is seen as a barrier to accessing full functionality, especially for parents wanting to stay informed about their child's progress.

The app constantly pushes for a paid upgrade, making it hard to access necessary features without paying.

2

Technical Glitches

A significant number of users, around 10%, report issues with app performance, including glitches, crashes, and slow loading times. These technical problems hinder the user experience and can prevent effective communication between parents and teachers.

The app often crashes and takes too long to load, making it difficult to use effectively.

3

Difficult Navigation

Approximately 8% of users find the app's navigation challenging, particularly when trying to locate specific information or manage multiple children’s accounts. This complexity can lead to missed communications and frustration.

It's hard to find specific posts or messages, and managing multiple kids' information is confusing.

4

Account Management Issues

Around 5% of users experience difficulties with account management, such as problems with logging in, account deletion, or subscription cancellations. These issues can lead to ongoing charges and user dissatisfaction.

I can't cancel my subscription or delete my account, and I'm still being charged.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Seesaw
Seesaw receives high praise for its ability to engage students and connect families with classroom activities. Users appreciate its versatility and the positive impact it has on teaching, although some updates have caused issues like lost data and glitches.

#2 RUNNER UP

ClassDojo
ClassDojo is well-regarded for facilitating communication between parents and teachers, with many users appreciating its role in keeping them informed about their children's progress. However, some users express frustration with login issues, app glitches, and the push for paid features.

#3 Straggler

Remind
Remind is valued for its simplicity and effectiveness in keeping users organized and on track with tasks. Users appreciate its ease of use and reliability, although some wish for more advanced features and better notification persistence.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Seesaw
#1 Users Choice
Seesaw receives high praise for its ability to engage students and connect families with classroom activities. Users appreciate its versatility and the positive impact it has on teaching, although some updates have caused issues like lost data and glitches.
ClassDojo
#2 Runner-up
ClassDojo is well-regarded for facilitating communication between parents and teachers, with many users appreciating its role in keeping them informed about their children's progress. However, some users express frustration with login issues, app glitches, and the push for paid features.
Remind
#3 Straggler
Remind is valued for its simplicity and effectiveness in keeping users organized and on track with tasks. Users appreciate its ease of use and reliability, although some wish for more advanced features and better notification persistence.

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Nuggets

Major Highlights of the Week

Subscription Confusion
Users are frustrated with the unexpected costs associated with ClassDojo, especially when they believe the app should be free for educational purposes. This confusion is exacerbated by the app's frequent prompts to upgrade to a paid version.
I was surprised to find out I had to pay for features I thought were free.
Glitchy Performance
The app's performance issues, such as frequent crashes and slow loading times, are causing significant user dissatisfaction. These technical glitches hinder the app's usability and reliability, impacting user experience negatively.
The app keeps crashing and won't load properly, making it unusable.
Difficult Refund Process
Users find the refund process cumbersome, especially when purchases are made through third-party platforms like Apple. This complexity in obtaining refunds leads to user frustration and dissatisfaction.
I accidentally subscribed for a year and couldn't get a refund easily.
Account Management Issues
Users experience difficulties with account management, including problems with logging in, account deletion, and managing multiple accounts. These issues create barriers to seamless app usage.
I can't log into my account, and the app keeps logging me out.
Inadequate Communication Features
The app's communication features are perceived as inadequate, with users requesting improvements such as group messaging and better notification management. These limitations affect the app's effectiveness as a communication tool.
I wish there was a way to message both parents at once instead of individually.
Privacy Concerns
There are concerns about data privacy, with users uneasy about the app's data collection practices. This apprehension is heightened by the perception that the app monetizes user data.
I'm worried about how the app uses my family's data and the constant upsell focus.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Subscription Confusion
Users are frustrated with the unexpected costs associated with ClassDojo, especially when they believe the app should be free for educational purposes. This confusion is exacerbated by the app's frequent prompts to upgrade to a paid version.
Glitchy Performance
The app's performance issues, such as frequent crashes and slow loading times, are causing significant user dissatisfaction. These technical glitches hinder the app's usability and reliability, impacting user experience negatively.
Difficult Refund Process
Users find the refund process cumbersome, especially when purchases are made through third-party platforms like Apple. This complexity in obtaining refunds leads to user frustration and dissatisfaction.
Account Management Issues
Users experience difficulties with account management, including problems with logging in, account deletion, and managing multiple accounts. These issues create barriers to seamless app usage.
Inadequate Communication Features
The app's communication features are perceived as inadequate, with users requesting improvements such as group messaging and better notification management. These limitations affect the app's effectiveness as a communication tool.
Privacy Concerns
There are concerns about data privacy, with users uneasy about the app's data collection practices. This apprehension is heightened by the perception that the app monetizes user data.

Quotes of the week

Hear from some of the most impactful users to drive changes

ClassDojo is an excellent app because it works well for teachers and students. It lets students track their progress and teachers to see their progress and give them points or take them away when needed. It is also such a successful way to communicate with families, teachers, and students.
Ftyvttyvttyvtvytvgtyyvytyvu
Week of July 24th, 2025
As a teacher who is very tech-savvy, I despise this app. It is so glitchy. I will send attachments to parents which they will not receive, or they will disappear, half the time I can’t find the conversations that were in my inbox earlier, and on top of that some parents tell me that they can’t write back to me even though that option is on.
Anon1217jr
Week of July 24th, 2025
This app was way too expensive and not worth it for us. The one-week free trial ended and I accidentally signed up for the year. If you purchase through Apple, ClassDojo is unable to issue a refund; they require you to go through Apple.
Reviewer4267
Week of July 24th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
ClassDojo is an excellent app because it works well for teachers and students. It lets students track their progress and teachers to see their progress and give them points or take them away when needed. It is also such a successful way to communicate with families, teachers, and students.
Candice Wu
App Store
As a teacher who is very tech-savvy, I despise this app. It is so glitchy. I will send attachments to parents which they will not receive, or they will disappear, half the time I can’t find the conversations that were in my inbox earlier, and on top of that some parents tell me that they can’t write back to me even though that option is on.
Kelly Williams
Google Play
This app was way too expensive and not worth it for us. The one-week free trial ended and I accidentally signed up for the year. If you purchase through Apple, ClassDojo is unable to issue a refund; they require you to go through Apple.
Koray Okumus
Google Play

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