Clapper: Video, Live, Chat

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Clapper: Video, Live, Chat's key feedback

Account Access Issues

Many users report difficulties in signing up or logging into their accounts, often receiving error messages like 'Oops, something went wrong.' This issue affects approximately 20% of users, leading to frustration and inability to use the app.

I can't create an account like I've never made an account and it's said Too many accounts have been registered with this device.

Poor Customer Support

Users frequently complain about the lack of response from customer support, with many stating that their emails go unanswered for weeks. This affects around 15% of users, leaving them without solutions to their problems.

Worst app support. App is not working correctly, I have sent an email to their support team and have issues resolved, its been over 2 weeks and no response.

Notification Failures

A significant number of users experience issues with notifications, such as not receiving alerts for live streams or new content. This problem impacts about 10% of users, affecting their engagement with the app.

I’ve been having problems with my account nonstop and my followers say that they don’t receive notifications when I’m live.

Content and Language Mismatch

Some users report that their content preferences and language settings are not respected, with many seeing content in languages they do not understand. This issue affects approximately 8% of users, leading to a poor user experience.

All my preferences and language default are in English I keep canceling and deleting accounts they pop up with Spanish in it.

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Nuggets

Major Highlights of the Week

Account Access Issues

Users face persistent problems with account creation and login, often receiving errors about too many accounts on a device or being unable to register. This issue is exacerbated by the lack of effective support to resolve these access barriers.

I can't even sign up, your app won't allow me to.

Support Responsiveness

The app's customer support is criticized for being unresponsive, with users reporting no replies to their inquiries or issues, leading to frustration and unresolved problems. This lack of communication undermines user trust and satisfaction.

NO CUSTOMER SUPPORT. Video feeds average at best.

Language Settings Glitch

Despite setting preferences to English, users are frequently shown content in Spanish, indicating a malfunction in language settings. This disrupts user experience and limits content accessibility.

All my preferences and language default are in English I keep canceling and deleting accounts they pop up with Spanish in it.

Content Moderation Concerns

Users express dissatisfaction with the app's content moderation, citing issues like unjustified bans, excessive censorship, and inconsistent enforcement of community guidelines. This inconsistency affects user engagement and content creation.

I got banned and flagged for something I didn't do and now I lost money.

Notification Failures

There are significant issues with notifications, where users do not receive alerts for live streams or new content, impacting engagement and interaction with followers. This technical flaw diminishes the app's real-time connectivity promise.

I’ve been having problems with my account nonstop and my followers say that they don’t receive notifications when I’m live.

Monetization and Payment Issues

Users report problems with the app's monetization features, including delayed or missing payments and unclear processes for cashing out earnings. These financial discrepancies discourage content creators from using the platform.

Se robó el dinero que me gané y me hizo 200 de impuestos por ese dinero cuando en realidad nunca llegó a mi cuenta.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Account Access Issues

Support Responsiveness

Language Settings Glitch

Despite setting preferences to English, users are frequently shown content in Spanish, indicating a malfunction in language settings. This disrupts user experience and limits content accessibility.

Content Moderation Concerns

Notification Failures

Monetization and Payment Issues

Quotes of the week

Hear from some of the most impactful users to drive changes

I put in an e-mail well over two weeks ago with no answer. If you want to actually help in expanding your app, take criticism from your users. Fix your ‘support’ issue.

5oCi3Ty

Week of July 23rd, 2025

I’ve been having problems with my account nonstop and my followers say they don’t receive notifications when I’m live. When I contact support, they say nothing is wrong with my account, but that is literally impossible.

Lifeof_annabelle2

Week of July 23rd, 2025

Clapper was a 5 star app until it stopped working. It no longer notifies you when someone you follow is live. If you contact Clapper for help, you get a canned email and never any resolution.

A Google user

Week of July 23rd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

I put in an e-mail well over two weeks ago with no answer. If you want to actually help in expanding your app, take criticism from your users. Fix your ‘support’ issue.

Candice Wu

App Store

Kelly Williams

Google Play

Clapper was a 5 star app until it stopped working. It no longer notifies you when someone you follow is live. If you contact Clapper for help, you get a canned email and never any resolution.

Koray Okumus

Google Play

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User Experience Report

Report Date

Clapper: Video, Live, Chat

Top Insights This Week

Account Access Issues

Poor Customer Support

Notification Failures

Content and Language Mismatch

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts