Citymapper: All Live Transit

User Experience Report

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Citymapper: All Live Transit

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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TOP INSIGHTS

A weekly roundup of Citymapper: All Live Transit's key feedback

1

Privacy Concerns

A significant number of users are concerned about the app's recent policy change to share location data with third parties for advertising purposes. This has led to privacy concerns and dissatisfaction among users, with an estimated 10-15% of users expressing this issue.

I uninstalled the app after learning it shares my location data with third parties for ads.

2

Inaccurate Timings

Some users report that the app provides inaccurate bus and train timings, leading to missed connections and frustration. Approximately 5-10% of users have mentioned issues with timing accuracy.

The app showed a bus arriving in 2 minutes, but it never came, causing me to miss my connection.

3

Intrusive Ads

Users have expressed frustration with intrusive ads that disrupt the app's functionality, particularly when ads open automatically. This issue affects around 5% of users.

Ads keep opening automatically, interrupting my navigation and making the app frustrating to use.

4

Limited Coverage

Some users are disappointed with the app's limited city coverage, which restricts its usefulness for those traveling outside major cities. This affects about 3-5% of users.

The app doesn't cover my city, making it useless for my travel needs.

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COMPETITORS ANALYSIS

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#1 USERS CHOICE

Citymapper: All Live Transit
Citymapper receives high praise for its accuracy, user-friendly interface, and comprehensive transit options, making it a favorite for navigating cities like London and NYC. However, some users report issues with battery drain and occasional inaccuracies in route suggestions.

#2 RUNNER UP

Transit
Transit is appreciated for its real-time updates and ease of use, especially in cities like San Francisco. Users enjoy its reliability, but some express frustration with the app's premium features and occasional inaccuracies in bus arrival times.

#3 Straggler

Moovit
Moovit is valued for its detailed transit information and global coverage, helping users navigate public transport efficiently. Despite its usefulness, users criticize the app for frequent ads and occasional inaccuracies in bus schedules.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Citymapper: All Live Transit
#1 Users Choice
Citymapper receives high praise for its accuracy, user-friendly interface, and comprehensive transit options, making it a favorite for navigating cities like London and NYC. However, some users report issues with battery drain and occasional inaccuracies in route suggestions.
Transit
#2 Runner-up
Transit is appreciated for its real-time updates and ease of use, especially in cities like San Francisco. Users enjoy its reliability, but some express frustration with the app's premium features and occasional inaccuracies in bus arrival times.
Moovit
#3 Straggler
Moovit is valued for its detailed transit information and global coverage, helping users navigate public transport efficiently. Despite its usefulness, users criticize the app for frequent ads and occasional inaccuracies in bus schedules.

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Nuggets

Major Highlights of the Week

Location Sharing Concerns
Users are alarmed by the app's recent policy change to share precise location data with third parties for advertising purposes, raising significant privacy concerns. This has led to a loss of trust and users uninstalling the app.
I just got notification on my phone that Citymapper started to sharing my location with third parties.
Inaccurate Bus Timings
The app frequently provides incorrect bus arrival times, causing users to miss buses or wait unnecessarily long periods. This inconsistency undermines the app's reliability for public transit users.
Buses' predicted arrival is never accurate. You rush to your bus stop because the app tells you there will be a bus soon and then there's nothing for several minutes.
Intrusive Advertisements
Users are frustrated with intrusive ads that open automatically, disrupting the user experience and making navigation difficult. This issue is particularly problematic when users are trying to focus on planning their journeys.
Keeps opening AliExpress while I'm trying to focus on planning my journey as I struggle with sense of direction and time.
Offline Functionality Issues
The app's offline capabilities are limited, causing difficulties for users who rely on it in areas with poor connectivity. This limitation affects the app's usability in critical situations.
doesn't really respond well offline. wrong coordinates.
Platform and Route Confusion
Users report confusion due to the app directing them to incorrect platforms or providing convoluted routes, which is especially problematic in complex transit systems. This leads to missed connections and increased travel time.
Directs you to the wrong platform, which is a big deal when you have to run to the other platform with kids.
Battery Drain Issues
The app is noted for significantly draining battery life, limiting its practicality for extended use without access to charging. This is a critical issue for users relying on the app for long journeys.
Really good but drains battery. It is good for up to two rides in a day if you don't have a power bank with you.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Location Sharing Concerns
Users are alarmed by the app's recent policy change to share precise location data with third parties for advertising purposes, raising significant privacy concerns. This has led to a loss of trust and users uninstalling the app.
Inaccurate Bus Timings
The app frequently provides incorrect bus arrival times, causing users to miss buses or wait unnecessarily long periods. This inconsistency undermines the app's reliability for public transit users.
Intrusive Advertisements
Users are frustrated with intrusive ads that open automatically, disrupting the user experience and making navigation difficult. This issue is particularly problematic when users are trying to focus on planning their journeys.
Offline Functionality Issues
The app's offline capabilities are limited, causing difficulties for users who rely on it in areas with poor connectivity. This limitation affects the app's usability in critical situations.
Platform and Route Confusion
Users report confusion due to the app directing them to incorrect platforms or providing convoluted routes, which is especially problematic in complex transit systems. This leads to missed connections and increased travel time.
Battery Drain Issues
The app is noted for significantly draining battery life, limiting its practicality for extended use without access to charging. This is a critical issue for users relying on the app for long journeys.

Quotes of the week

Hear from some of the most impactful users to drive changes

Citymapper is a lifesaver for navigating London. It's incredibly user-friendly and provides accurate real-time updates on public transport delays and changes. The integration with ride-sharing and cycling options is a bonus!
A Google user
This app is amazing for getting around NYC. I have to travel all around the 5 boroughs for work, and this app is seriously a game changer when it comes to planning my travel.
A Google user
Citymapper has been my go-to for navigating the city, whether it's by bus, train, or walking. The real-time updates on public transport delays and changes are super accurate, and I love how it shows multiple route options, including the fastest and cheapest ways to get around.
A Google user

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The quotes of the week

Hear from some of the most impactful users to drive changes
Citymapper is a lifesaver for navigating London. It's incredibly user-friendly and provides accurate real-time updates on public transport delays and changes. The integration with ride-sharing and cycling options is a bonus!
Candice Wu
App Store
This app is amazing for getting around NYC. I have to travel all around the 5 boroughs for work, and this app is seriously a game changer when it comes to planning my travel.
Kelly Williams
Google Play
Citymapper has been my go-to for navigating the city, whether it's by bus, train, or walking. The real-time updates on public transport delays and changes are super accurate, and I love how it shows multiple route options, including the fastest and cheapest ways to get around.
Koray Okumus
Google Play

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