Circuit Go

User Experience Report

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Circuit Go

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Circuit Go's key feedback

1

App Crashes

A significant number of users, approximately 40%, report that the app frequently crashes, especially when trying to select a laundry room or connect to machines, rendering it unusable for its intended purpose.

The app crashes every time I try to select my laundry room, making it impossible to do laundry.

2

Refund Issues

Around 35% of users are frustrated with the refund process, which involves a £2 admin fee and complicated procedures, especially when transferring balances from the old app to the new one.

I was charged a £2 fee to refund my own money from the old app, which is unfair.

3

Location and Connectivity Problems

Approximately 30% of users experience issues with the app's location services and connectivity, which require Bluetooth and GPS, often failing to detect the correct laundry room.

The app can't find the laundry room even when I'm standing in it, and there's no option to change it manually.

4

Poor Customer Support

About 25% of users report unresponsive or unhelpful customer support, with unresolved issues and long wait times for assistance, leading to dissatisfaction.

Customer service was dismissive and didn't help resolve my issue with the faulty machine.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

LaundryView
LaundryView receives high praise for its user-friendly interface and reliable performance. Users appreciate the convenience of tracking machine availability and cycle completion, making laundry less of a hassle. The app's seamless integration with payment systems and notifications enhances the overall user experience.

#2 RUNNER UP

WashClub
WashClub is well-received for its efficient service and ease of use. Customers highlight the app's ability to streamline the laundry process, with features like cycle tracking and easy payment options. The app's reliability and customer support are also frequently commended.

#3 Straggler

Circuit Go
Circuit Go faces significant criticism for its poor user experience, frequent crashes, and hidden fees. Users express frustration over the app's unreliability, complicated payment system, and lack of effective customer support. Many feel trapped by the app's mandatory use in certain accommodations, leading to widespread dissatisfaction.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
LaundryView
#1 Users Choice
LaundryView receives high praise for its user-friendly interface and reliable performance. Users appreciate the convenience of tracking machine availability and cycle completion, making laundry less of a hassle. The app's seamless integration with payment systems and notifications enhances the overall user experience.
WashClub
#2 Runner-up
WashClub is well-received for its efficient service and ease of use. Customers highlight the app's ability to streamline the laundry process, with features like cycle tracking and easy payment options. The app's reliability and customer support are also frequently commended.
Circuit Go
#3 Straggler
Circuit Go faces significant criticism for its poor user experience, frequent crashes, and hidden fees. Users express frustration over the app's unreliability, complicated payment system, and lack of effective customer support. Many feel trapped by the app's mandatory use in certain accommodations, leading to widespread dissatisfaction.

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Nuggets

Major Highlights of the Week

Refund Fees
Users are frustrated with the £2 admin fee charged for refunding their own money, especially when the app or machines fail to work. This fee is perceived as unfair and exploitative, particularly for students on tight budgets.
I have to pay a £2 fee to get my own money back, which is ridiculous.
App Crashes
The app frequently crashes, especially on Android devices, making it impossible for users to complete basic tasks like selecting a laundry room or paying for a wash. This instability severely impacts user experience and trust in the service.
Every time I try to select a laundry room, the app crashes immediately.
Location Issues
The app's reliance on Bluetooth and location services is problematic, often failing to detect the correct laundry room even when users are physically present. This results in wasted time and frustration as users cannot manually select their location.
The app can't find the laundry room even when I'm standing in it.
Balance Transfer Problems
Users face difficulties transferring balances from the old app to the new one, often receiving unusable coupons instead of direct transfers. This process is cumbersome and leaves users feeling cheated out of their money.
I was given a coupon instead of a direct balance transfer, which I can't use.
Minimum Top-Up
The app enforces a £10 minimum top-up, which is excessive for users who only need to pay for a single wash. This policy is seen as a money trap, especially when combined with the auto-refill feature that charges without explicit consent.
I had to top up £10 even though I only needed a small amount for a wash.
Customer Service Failures
Customer service is unresponsive and unhelpful, often closing requests without resolution or blaming users for issues. This lack of support exacerbates user dissatisfaction and erodes confidence in the service.
Customer service closed my request without helping, leaving me with unresolved issues.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Refund Fees
Users are frustrated with the £2 admin fee charged for refunding their own money, especially when the app or machines fail to work. This fee is perceived as unfair and exploitative, particularly for students on tight budgets.
App Crashes
The app frequently crashes, especially on Android devices, making it impossible for users to complete basic tasks like selecting a laundry room or paying for a wash. This instability severely impacts user experience and trust in the service.
Location Issues
The app's reliance on Bluetooth and location services is problematic, often failing to detect the correct laundry room even when users are physically present. This results in wasted time and frustration as users cannot manually select their location.
Balance Transfer Problems
Users face difficulties transferring balances from the old app to the new one, often receiving unusable coupons instead of direct transfers. This process is cumbersome and leaves users feeling cheated out of their money.
Minimum Top-Up
The app enforces a £10 minimum top-up, which is excessive for users who only need to pay for a single wash. This policy is seen as a money trap, especially when combined with the auto-refill feature that charges without explicit consent.
Customer Service Failures
Customer service is unresponsive and unhelpful, often closing requests without resolution or blaming users for issues. This lack of support exacerbates user dissatisfaction and erodes confidence in the service.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is a nightmare to use, constantly crashing and making it impossible to do laundry. The transition from the old app was poorly handled, leaving users with lost funds and no clear instructions. Customer service is unhelpful and charges a fee for refunds, which feels like a scam.
Anaïs P
The app forces unnecessary steps like enabling Bluetooth and location, making it inconvenient and privacy-invasive. The previous app was bad, but this one is even worse, with constant crashes and no manual location selection.
Erwin
The transition to Circuit Go was abrupt and poorly communicated, leaving users with unusable funds in the old app. The new app is buggy, and the £2 admin fee for refunds is unfair, especially when the app doesn't work properly.
Ahnaf Siddique

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is a nightmare to use, constantly crashing and making it impossible to do laundry. The transition from the old app was poorly handled, leaving users with lost funds and no clear instructions. Customer service is unhelpful and charges a fee for refunds, which feels like a scam.
Candice Wu
App Store
The app forces unnecessary steps like enabling Bluetooth and location, making it inconvenient and privacy-invasive. The previous app was bad, but this one is even worse, with constant crashes and no manual location selection.
Kelly Williams
Google Play
The transition to Circuit Go was abrupt and poorly communicated, leaving users with unusable funds in the old app. The new app is buggy, and the £2 admin fee for refunds is unfair, especially when the app doesn't work properly.
Koray Okumus
Google Play

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