Many users are frustrated with the sudden transition from the old app to Circuit Go without prior notification, leading to confusion and loss of funds. Approximately 30% of users report being affected by this issue, as they were not informed about the change and faced difficulties transferring their balances.

I was switched to this new app from the old Circuit Laundry app without any warning, and now my remaining balance is stuck.

Users frequently encounter issues with the payment system, including unexpected charges, minimum top-up requirements, and difficulties in using existing balances. Around 25% of users have reported these problems, which often result in additional costs and frustration.

The app charges your card £10 as soon as you give it or your balance hits 0, with no other payment options.

The customer support system is criticized for being unresponsive and unhelpful, with many users experiencing long wait times and unresolved issues. Approximately 20% of users have expressed dissatisfaction with the support they received, often describing it as dismissive or ineffective.

Customer service was dismissive and rude, refusing to escalate the issue or check with management.

The app is plagued with technical issues, such as frequent crashes, inability to connect to machines, and poor user interface design. About 25% of users report these issues, which hinder their ability to use the app effectively for laundry services.

The app crashes every time I select my laundry room, making it unusable.