myCigna
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
Highlights trends and insights
Helps you understand what matters most
TOP INSIGHTS
1
Many users report that the 'Find Care' feature is unreliable, often leading to blank screens or errors, making it difficult to locate healthcare providers. Approximately 30% of users seem affected by this issue, as it hinders their ability to find necessary care efficiently.
2
Users frequently experience issues with logging in, including problems with biometric authentication and password management. This affects around 25% of users, causing frustration as they are often logged out or unable to use biometric features consistently.
3
The app is reported to be slow, laggy, and sometimes incompatible with certain devices, particularly older models. This affects about 20% of users, who find the app's performance unsatisfactory and sometimes unusable.
4
Users have trouble syncing their wellness data from apps like Apple Health or Google Fit, which affects their ability to track health metrics. This issue impacts approximately 15% of users, who rely on these features for health monitoring.
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
Join 300+ companies monitoring customer experience across 80+ different sources
Nuggets
Quotes of the week
Join the 300+ companies monitoring customer experience
Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.
Search for product issues and validate hypotheses.
Receive an AI summary, relevant tickets, sentiment and more.
Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.
Transform feedback into actionable trends and categories.
Use AI to turn feedback into impactful business actions.
Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.
Reduce time to action with quick, actionable AI insights from your surveys.
Analyze all your customer feedback, including surveys, in one place.
Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.
Easily deep-dive into feedback from support, products, branch, and stores.
Share feedback dashboards to your team that update in real-time.
Unify and analyze public competitor feedback to benchmark against their performance.
Learn from competitors' strengths and avoid their mistakes.
Create monthly SWOT comparisons.
Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.
Improving customer satisfaction with faster response times.
Identify and address emerging risks more swiftly.