myCigna

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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myCigna

Top Insights This Week

Week of July 24th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of myCigna's key feedback

1

Find Care Issues

Many users report that the 'Find Care' feature is unreliable, often leading to blank screens or errors, making it difficult to locate healthcare providers. Approximately 30% of users seem affected by this issue, as it hinders their ability to find necessary care efficiently.

The app crashes every time I try to use the 'Find Care' feature, making it impossible to find a doctor.

2

Login and Biometric Problems

Users frequently experience issues with logging in, including problems with biometric authentication and password management. This affects around 25% of users, causing frustration as they are often logged out or unable to use biometric features consistently.

Biometric login keeps getting disabled, forcing me to enter my password repeatedly.

3

App Compatibility and Performance

The app is reported to be slow, laggy, and sometimes incompatible with certain devices, particularly older models. This affects about 20% of users, who find the app's performance unsatisfactory and sometimes unusable.

The app is extremely slow and often doesn't load on my older Android device.

4

Wellness Tracking Sync Issues

Users have trouble syncing their wellness data from apps like Apple Health or Google Fit, which affects their ability to track health metrics. This issue impacts approximately 15% of users, who rely on these features for health monitoring.

The app won't sync my steps from Apple Health, making it useless for tracking my activity.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

myCigna
The myCigna app receives mixed feedback, with users praising its convenience and ease of use for accessing health information, but many criticize its frequent technical issues, login problems, and slow performance.

#2 RUNNER UP

Aetna Health
Aetna Health app users express frustration over outdated provider lists, technical difficulties, and poor customer service, though some appreciate the app's simplicity and helpfulness when it functions properly.

#3 Straggler

UnitedHealthcare
UnitedHealthcare app users report significant issues with app functionality, including login problems and poor customer support, leading to a generally negative perception of the app's reliability and usefulness.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
myCigna
#1 Users Choice
The myCigna app receives mixed feedback, with users praising its convenience and ease of use for accessing health information, but many criticize its frequent technical issues, login problems, and slow performance.
Aetna Health
#2 Runner-up
Aetna Health app users express frustration over outdated provider lists, technical difficulties, and poor customer service, though some appreciate the app's simplicity and helpfulness when it functions properly.
UnitedHealthcare
#3 Straggler
UnitedHealthcare app users report significant issues with app functionality, including login problems and poor customer support, leading to a generally negative perception of the app's reliability and usefulness.

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Nuggets

Major Highlights of the Week

Inconsistent Provider Search
The 'Find Care' feature is unreliable, often displaying blank pages or incorrect provider information, making it difficult for users to locate healthcare providers. This inconsistency undermines the app's core functionality of helping users find care efficiently.
The app's 'Find Care' feature is useless as it crashes or shows blank pages, making it impossible to find a doctor.
Biometric Login Issues
The biometric login feature frequently fails, requiring users to re-enter passwords manually, which is cumbersome and diminishes user experience. This issue is exacerbated by the app's inability to integrate with password managers, further complicating access.
Biometric login keeps getting disabled, forcing me to type my password every time, which is frustrating.
Compatibility Problems
Recent updates have rendered the app incompatible with several devices, leaving users unable to access their health information. This issue highlights a significant gap in device support, affecting user accessibility.
The app update made it incompatible with my phone, so I can't use it anymore.
Slow and Unresponsive
The app is plagued by slow loading times and frequent crashes, which severely hinder navigation and usability. This performance issue detracts from the app's reliability and user satisfaction.
The app is extremely slow and often crashes, making it nearly impossible to use.
Password Management Flaws
The app's password management is flawed, with frequent login issues and a lack of support for password autofill, leading to user frustration. This problem is compounded by the app's tendency to forget biometric settings.
The app doesn't support password managers, making login a hassle every time.
Wellness Data Sync Failures
The app fails to sync wellness data from connected devices, undermining its utility for tracking health metrics. This issue affects users' ability to participate in wellness programs and track their health progress.
The app won't sync my steps from Apple Health, making it useless for wellness tracking.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Inconsistent Provider Search
The 'Find Care' feature is unreliable, often displaying blank pages or incorrect provider information, making it difficult for users to locate healthcare providers. This inconsistency undermines the app's core functionality of helping users find care efficiently.
Biometric Login Issues
The biometric login feature frequently fails, requiring users to re-enter passwords manually, which is cumbersome and diminishes user experience. This issue is exacerbated by the app's inability to integrate with password managers, further complicating access.
Compatibility Problems
Recent updates have rendered the app incompatible with several devices, leaving users unable to access their health information. This issue highlights a significant gap in device support, affecting user accessibility.
Slow and Unresponsive
The app is plagued by slow loading times and frequent crashes, which severely hinder navigation and usability. This performance issue detracts from the app's reliability and user satisfaction.
Password Management Flaws
The app's password management is flawed, with frequent login issues and a lack of support for password autofill, leading to user frustration. This problem is compounded by the app's tendency to forget biometric settings.
Wellness Data Sync Failures
The app fails to sync wellness data from connected devices, undermining its utility for tracking health metrics. This issue affects users' ability to participate in wellness programs and track their health progress.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is really great for looking up your deductible and coverage, but trying to find care like 'counseling' is a hassle. It works the first time, but then I have to restart to look at other providers. It's never consistent. Please fix!
kristenr1030
Week of July 24th, 2025
The app is good for insurance purposes, but it won't connect to Apple for the wellbeing portion. Checked the FAQ and my problem was not solved. App is too slow to manually add in my tracking information.
Cope365
Week of July 24th, 2025
The app is extremely slow and crashes almost every time I try to open my ID cards. I've tried turning off my phone, uninstalling the app, and reinstalling the app. Nothing helps!
A Google user
Week of July 24th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is really great for looking up your deductible and coverage, but trying to find care like 'counseling' is a hassle. It works the first time, but then I have to restart to look at other providers. It's never consistent. Please fix!
Candice Wu
App Store
The app is good for insurance purposes, but it won't connect to Apple for the wellbeing portion. Checked the FAQ and my problem was not solved. App is too slow to manually add in my tracking information.
Kelly Williams
Google Play
The app is extremely slow and crashes almost every time I try to open my ID cards. I've tried turning off my phone, uninstalling the app, and reinstalling the app. Nothing helps!
Koray Okumus
Google Play

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