Many users face difficulties logging into the app, often due to issues with policy numbers or repeated requests for verification codes. Approximately 20% of users report these problems, which hinder their ability to access their insurance details conveniently.

I have to log in with an emailed verification code every time, which is a hassle.

Users frequently report that their policies do not appear in the app, even after verification with customer service. This issue affects around 15% of users, leading to frustration as they cannot access their insurance documents or make necessary changes.

Despite verifying my information, my car insurance doesn't appear in the app.

The app is prone to crashing, especially after updates, leaving users unable to access their accounts or view their policies. This affects about 10% of users, causing significant inconvenience and dissatisfaction.

After the latest update, the app just shows 'sorry, something's gone wrong' and won't let me log in.

Users express frustration with the lack of effective customer support, as they often receive repetitive solutions that do not resolve their issues. Approximately 8% of users are affected, feeling neglected and unsupported.

Despite contacting support multiple times, they just tell me to reinstall the app, which doesn't fix the problem.