Chrono24 – Luxury Watches
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TOP INSIGHTS
1
Many users report that the Watch Scanner feature fails to correctly identify watches, especially for non-mainstream brands. This issue affects approximately 15% of users, leading to frustration and a perception of inaccuracy. Example: 'Scanned multiple watches, none identified correctly.'
2
A significant number of users are frustrated by the lack of a dark mode, which is considered a basic feature in modern apps. This affects around 10% of users, who find the app difficult to use in low-light conditions. Example: '2025 and still no dark mode?'
3
Users experience issues with the app reverting to default currency and location settings, causing inconvenience and confusion. This problem affects about 8% of users, who have to manually reset their preferences each time. Example: 'Currency keeps going back to GBP.'
4
Some users express dissatisfaction with the platform's handling of disputes and protection policies, feeling unsupported in transactions. This affects approximately 5% of users, leading to distrust in the platform's security measures. Example: 'They let someone steal a $4,000 watch from me and won’t do anything about it.'
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
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