Chrono24 – Luxury Watches
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
.svg){kind=icon}
Highlights trends and insights
Helps you understand what matters most
TOP INSIGHTS
1
A significant number of users express doubts about the authenticity of watches sold on Chrono24, with some reporting receiving counterfeit items. Approximately 15% of users seem affected by this issue, leading to trust concerns. Example: 'I bought a Cartier watch that turned out to be fake, and Chrono24 didn't help resolve the issue.'
2
Users frequently report dissatisfaction with Chrono24's customer support, citing slow response times and inadequate resolution of disputes. This affects around 10% of users, leading to frustration and reluctance to use the platform again. Example: 'Chrono24 support won't intervene in a refund dispute, leaving me without my money.'
3
Many users experience technical issues with the app, such as login problems, currency settings not saving, and the watch scanner failing to identify watches correctly. These issues impact about 20% of users, hindering their overall experience. Example: 'The app keeps changing my currency setting from Euros to USD every time I open it.'
4
A notable portion of users are frustrated by the lack of a dark mode, which is considered a basic feature in modern apps. This affects approximately 5% of users, who find the app difficult to use in low-light conditions. Example: 'No dark mode makes it hard to look at the app at night.'
COMPETITORS ANALYSIS
#1 USERS CHOICE
#2 RUNNER UP
#3 Straggler
Join 300+ companies monitoring customer experience across 80+ different sources
.png)
"Anecdote treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards."
Nuggets
Quotes of the week
Join the 300+ companies monitoring customer experience
Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.
Reduce time to action with quick, actionable AI insights from your surveys.
Analyze all your customer feedback, including surveys, in one place.
Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.
Easily deep-dive into feedback from support, products, branch, and stores.
Share feedback dashboards to your team that update in real-time.
.png)
Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.
Improving customer satisfaction with faster response times.
Identify and address emerging risks more swiftly.
.png)
.png)