Chrono24 – Luxury Watches

User Experience Report

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Chrono24 – Luxury Watches

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Chrono24 – Luxury Watches's key feedback

1

Watch Scanner Issues

Many users report that the Watch Scanner feature fails to correctly identify watches, especially for non-mainstream brands. This issue affects approximately 15% of users, leading to frustration and a perception of inaccuracy. Example: 'Scanned multiple watches, none identified correctly.'

Scanned multiple watches, none identified correctly.

2

Dark Mode Absence

A significant number of users are frustrated by the lack of a dark mode, which is considered a basic feature in modern apps. This affects around 10% of users, who find the app difficult to use in low-light conditions. Example: '2025 and still no dark mode?'

2025 and still no dark mode?

3

Currency and Location Bugs

Users experience issues with the app reverting to default currency and location settings, causing inconvenience and confusion. This problem affects about 8% of users, who have to manually reset their preferences each time. Example: 'Currency keeps going back to GBP.'

Currency keeps going back to GBP.

4

Seller and Buyer Protection Concerns

Some users express dissatisfaction with the platform's handling of disputes and protection policies, feeling unsupported in transactions. This affects approximately 5% of users, leading to distrust in the platform's security measures. Example: 'They let someone steal a $4,000 watch from me and won’t do anything about it.'

They let someone steal a $4,000 watch from me and won’t do anything about it.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Chrono24 – Luxury Watches
Chrono24 receives mixed feedback, with many users praising its user-friendly interface, vast selection, and secure transaction process. However, some users report issues with app functionality, customer service, and concerns about seller authenticity.

#2 RUNNER UP

Bob's Watches
Bob's Watches is highly regarded for its user-friendly app and excellent customer service, with many users appreciating the ease of navigation and the quality of watches offered. However, some users experience technical issues with the app, such as login problems and crashes, which detract from the overall experience.

#3 Straggler

WatchBox
WatchBox is praised for its extensive collection and reliable service, with users appreciating the detailed product descriptions and secure transactions. Some users, however, mention occasional delays in shipping and wish for more interactive app features.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Chrono24 – Luxury Watches
#1 Users Choice
Chrono24 receives mixed feedback, with many users praising its user-friendly interface, vast selection, and secure transaction process. However, some users report issues with app functionality, customer service, and concerns about seller authenticity.
Bob's Watches
#2 Runner-up
Bob's Watches is highly regarded for its user-friendly app and excellent customer service, with many users appreciating the ease of navigation and the quality of watches offered. However, some users experience technical issues with the app, such as login problems and crashes, which detract from the overall experience.
WatchBox
#3 Straggler
WatchBox is praised for its extensive collection and reliable service, with users appreciating the detailed product descriptions and secure transactions. Some users, however, mention occasional delays in shipping and wish for more interactive app features.

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Nuggets

Major Highlights of the Week

Dark Mode Absence
The lack of a dark mode is a significant UX issue, causing discomfort during nighttime use and leading to user dissatisfaction. This feature is considered a basic requirement in modern app design.
It's 2025, and still no dark mode; this is a basic UX/UI requirement at this point.
Watch Scanner Inaccuracy
The watch scanner feature frequently fails to identify watches correctly, especially for non-mainstream brands, leading to user frustration and questioning the app's reliability. This undermines the app's value proposition of providing accurate watch information.
Scanned 7-8 different watches, and it failed to identify a single one correctly.
Currency Setting Issues
Users experience persistent issues with currency settings reverting to default, causing confusion and inconvenience. This problem affects the app's usability and trustworthiness in international transactions.
Every time I open the app, my account currency changes from EUR to USD.
Seller Protection Concerns
The platform's seller protection mechanisms are perceived as inadequate, with reports of delayed payments and unresolved disputes. This affects seller trust and willingness to use the platform.
Sold my watch, but Chrono24 has blocked my money for 25 days due to a buyer's claim.
Limited Search Functionality
The app's search and filter functionalities are limited and often reset, making it difficult for users to find specific watches efficiently. This hampers the overall user experience and app effectiveness.
Cannot scroll past the first 40 or so results; they just keep repeating.
Inadequate Customer Support
Customer support is slow and unresponsive, particularly in resolving transaction issues, leading to user frustration and decreased confidence in the platform. This impacts the app's reputation for reliability.
Customer service is slow to respond and not very helpful, making the checkout process tiring.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Dark Mode Absence
The lack of a dark mode is a significant UX issue, causing discomfort during nighttime use and leading to user dissatisfaction. This feature is considered a basic requirement in modern app design.
Watch Scanner Inaccuracy
The watch scanner feature frequently fails to identify watches correctly, especially for non-mainstream brands, leading to user frustration and questioning the app's reliability. This undermines the app's value proposition of providing accurate watch information.
Currency Setting Issues
Users experience persistent issues with currency settings reverting to default, causing confusion and inconvenience. This problem affects the app's usability and trustworthiness in international transactions.
Seller Protection Concerns
The platform's seller protection mechanisms are perceived as inadequate, with reports of delayed payments and unresolved disputes. This affects seller trust and willingness to use the platform.
Limited Search Functionality
The app's search and filter functionalities are limited and often reset, making it difficult for users to find specific watches efficiently. This hampers the overall user experience and app effectiveness.
Inadequate Customer Support
Customer support is slow and unresponsive, particularly in resolving transaction issues, leading to user frustration and decreased confidence in the platform. This impacts the app's reputation for reliability.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is great for finding watches, but the watch scanner feature is unreliable and often misidentifies watches, even well-known brands. It needs improvement to be truly useful.
Adam Lumley
Chrono24 is a fantastic platform for buying and selling watches, but the lack of a dark mode is a major oversight. It's a basic feature that should be standard in 2025.
Q4242
I had a frustrating experience with Chrono24's customer service. After selling a watch, my payment was delayed for months due to issues with their payment system, and communication was poor.
Sam Peters

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is great for finding watches, but the watch scanner feature is unreliable and often misidentifies watches, even well-known brands. It needs improvement to be truly useful.
Candice Wu
App Store
Chrono24 is a fantastic platform for buying and selling watches, but the lack of a dark mode is a major oversight. It's a basic feature that should be standard in 2025.
Kelly Williams
Google Play
I had a frustrating experience with Chrono24's customer service. After selling a watch, my payment was delayed for months due to issues with their payment system, and communication was poor.
Koray Okumus
Google Play

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