Many users report that the Chewy app is glitchy, with issues such as freezing, crashing, and slow loading times. Approximately 10% of users have expressed frustration with these technical problems, which hinder their ability to shop efficiently. Example: 'The app is super glitchy and often freezes, making it hard to place orders.'

The app is super glitchy and often freezes, making it hard to place orders.

Some customers experience delays with the Autoship feature, which defeats the purpose of ordering in advance. Around 5% of users have mentioned that their Autoship deliveries are not arriving on time, causing inconvenience. Example: 'Autoship got delayed multiple times, making it unreliable for bulk orders.'

Autoship got delayed multiple times, making it unreliable for bulk orders.

Users are frustrated with the removal of the 'Favorites' section, which was previously easily accessible. About 3% of users have noted that this change makes it difficult to quickly find and reorder their preferred items. Example: 'Removing the Favorites section makes it hard to access items I frequently order.'

Removing the Favorites section makes it hard to access items I frequently order.

Several users have encountered problems with promo codes not working as expected, leading to dissatisfaction. Approximately 4% of users have reported issues with applying discounts, which affects their shopping experience. Example: 'Promo codes never work, which is frustrating when trying to save money.'

Promo codes never work, which is frustrating when trying to save money.