Many users find the app's navigation clunky and difficult, with issues like the tabbed menu being uncommon and too many clicks required to find products. Approximately 15% of users report these navigation challenges.

The app's navigation is frustrating, with too many clicks needed to find what I want.

Users frequently experience issues with coupons and promo codes not being applied correctly or having unexpected limitations, affecting around 10% of users. This leads to dissatisfaction and a sense of false advertising.

I entered a 30% off coupon, but it only honored up to $20, which felt misleading.

Setting up and managing Autoship orders is problematic for some users, with difficulties in setting different addresses or managing multiple accounts, affecting about 8% of users.

Setting up different Autoship accounts is unnecessarily complicated and frustrating.

Users face challenges with prescription orders, such as needing to mail prescriptions or having orders canceled due to verification issues, impacting around 7% of users.

Ordering medication was a hassle, requiring snail mail for prescriptions, which is outdated.