Chase UK

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insights Sign in

All Insights

TOP INSIGHTS

A weekly roundup of Chase UK's key feedback

Laggy Performance

Several users have reported that the app has become increasingly laggy, affecting their overall experience. Approximately 10% of users seem to be experiencing this issue, which impacts the app's usability and responsiveness.

The app has become painfully laggy over the past few months, making it difficult to use.

Poor Customer Service

A significant number of users have expressed dissatisfaction with the customer service, citing language barriers and unfulfilled callbacks. This issue affects around 8% of users, leading to frustration and unresolved account access problems.

Customer service is appalling, with language barriers and no follow-up on promised callbacks.

Lack of Dark Mode

Users with accessibility needs have criticized the app for not supporting Dark Mode, which is essential for reducing eye strain. This issue affects about 5% of users, highlighting a gap in accessibility features.

The lack of Dark Mode is an accessibility failure, causing eye strain for users with disabilities.

Fraud Prevention Hassles

Some users have experienced issues with the app's fraud prevention measures, which block transactions and require lengthy verification processes. This affects approximately 6% of users, causing inconvenience and embarrassment during transactions.

Fraud prevention measures are overly controlling, blocking transactions and requiring extensive verification.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Revolut

Revolut receives high praise for its user-friendly app, comprehensive features, and excellent security. Users appreciate the ease of use, especially for international transactions, and the wide range of financial services offered, although some mention occasional customer support challenges.

#2 RUNNER UP

Chase UK

Chase UK garners mixed feedback, with users appreciating its easy-to-use app, good customer service, and attractive cashback and interest offers. However, some users express dissatisfaction with fluctuating savings rates, lack of features like Dark Mode, and issues with app performance and accessibility.

#3 Straggler

Starling Bank

Starling Bank is commended for its efficient and user-friendly app, strong security features, and excellent customer service. Users enjoy the ease of managing finances and the innovative features, though some report issues with account access and customer service responsiveness.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn more Book a call

Nuggets

Major Highlights of the Week

Laggy Performance

The app has become increasingly laggy, affecting user experience and efficiency. This performance issue needs urgent attention to maintain user satisfaction.

The app has become painfully laggy over the past few months, making it frustrating to use.

Poor Customer Service

Customer service is criticized for language barriers and lack of follow-through, leading to unresolved issues and user frustration. Improving communication and service reliability is crucial.

Customer service is appalling, with language barriers and no follow-up on promised callbacks.

Dark Mode Absence

The lack of Dark Mode is a significant accessibility oversight, causing discomfort for users with light sensitivity. Implementing Dark Mode is essential for inclusivity.

The absence of Dark Mode is shocking and an accessibility failure for those with light sensitivity.

iPad Compatibility

The app's lack of iPad compatibility limits user access and convenience. Expanding device compatibility would enhance user engagement.

It's about time Chase UK developed an iPad app to improve accessibility.

Account Lockout on Updates

Users are locked out of their accounts if they don't update the app immediately, causing inconvenience during emergencies. Allowing access during update prompts would improve user experience.

Being locked out of my account due to an outdated app version is a hindrance in emergencies.

Fraud Prevention Hassles

Overzealous fraud prevention measures block legitimate transactions, causing embarrassment and inconvenience. Streamlining these processes would enhance user trust and satisfaction.

A legitimate transaction was blocked for fraud prevention, leading to an embarrassing in-store experience.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Laggy Performance

The app has become increasingly laggy, affecting user experience and efficiency. This performance issue needs urgent attention to maintain user satisfaction.

Poor Customer Service

Customer service is criticized for language barriers and lack of follow-through, leading to unresolved issues and user frustration. Improving communication and service reliability is crucial.

Dark Mode Absence

The lack of Dark Mode is a significant accessibility oversight, causing discomfort for users with light sensitivity. Implementing Dark Mode is essential for inclusivity.

iPad Compatibility

The app's lack of iPad compatibility limits user access and convenience. Expanding device compatibility would enhance user engagement.

Account Lockout on Updates

Users are locked out of their accounts if they don't update the app immediately, causing inconvenience during emergencies. Allowing access during update prompts would improve user experience.

Fraud Prevention Hassles

Overzealous fraud prevention measures block legitimate transactions, causing embarrassment and inconvenience. Streamlining these processes would enhance user trust and satisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app used to work flawlessly but has developed significant lagginess recently. Attempts to report the issue seem to go unheard.

spudrules

Week of July 17th, 2025

The lack of Dark Mode is a major accessibility issue. Users have been requesting it for years, and it's disappointing that such a basic feature is still missing.

JimmySingSong

Week of July 17th, 2025

Chase offers great features like cashback and no charges abroad, making it an excellent everyday account. However, the interest rates could be more competitive.

YorkBri

Week of July 17th, 2025

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to sales Get started

Start your 14-day free trial today.

Chat to sales

Get started

The quotes of the week

Hear from some of the most impactful users to drive changes

The app used to work flawlessly but has developed significant lagginess recently. Attempts to report the issue seem to go unheard.

Candice Wu

App Store

The lack of Dark Mode is a major accessibility issue. Users have been requesting it for years, and it's disappointing that such a basic feature is still missing.

Kelly Williams

Google Play

Chase offers great features like cashback and no charges abroad, making it an excellent everyday account. However, the interest rates could be more competitive.

Koray Okumus

Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore

User Experience Report

Report Date

Chase UK

Top Insights This Week

Laggy Performance

Poor Customer Service

Lack of Dark Mode

Fraud Prevention Hassles

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts