Spectrum SportsNet: Live Games

User Experience Report

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Spectrum SportsNet: Live Games

Top Insights This Week

Week of July 22nd, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Spectrum SportsNet: Live Games's key feedback

1

Airplay Issues

A significant number of users, approximately 40%, report that the Airplay feature is not functioning properly, preventing them from streaming content to their TVs. This issue is particularly frustrating for users who previously relied on this feature to watch games on larger screens.

Airplay used to work fine, but now it won't connect to my TV at all.

2

Login Problems

Around 30% of users experience difficulties logging into the app, with many unable to select their TV provider or facing repeated login prompts. This issue prevents users from accessing the content they pay for, leading to significant dissatisfaction.

I can't even sign in with my TV provider; the app just doesn't respond.

3

Casting Limitations

Approximately 25% of users express frustration over the lack of casting options, such as Chromecast, which limits their ability to watch games on their preferred devices. This limitation is a major inconvenience for users who want to enjoy games on larger screens.

Why can't I cast to my TV? It's 2023, and this feature should be standard.

4

Streaming Errors

About 20% of users report frequent streaming errors, including buffering, freezing, and poor video quality, which disrupts their viewing experience. These issues make it difficult for users to enjoy live games and other content smoothly.

The app constantly buffers and freezes, making it impossible to watch a full game.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Fox Sports
Fox Sports receives high praise for its reliable performance, excellent video quality, and comprehensive sports coverage. Users appreciate the app's ease of navigation and the ability to follow favorite teams and athletes, although some users experience issues with TV provider logins.

#2 RUNNER UP

ESPN
ESPN is criticized for frequent crashes, excessive ads, and a frustrating user experience, especially during live events. Despite having a wide range of sports content, users are disappointed with the app's performance and the need for multiple verifications to access content.

#3 Straggler

Spectrum SportsNet: Live Games
Spectrum SportsNet: Live Games receives mixed feedback, with users frustrated by frequent errors, streaming issues, and login problems. While some users appreciate the app for watching Lakers games, many others find it unreliable and difficult to use, leading to a poor overall experience.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Fox Sports
#1 Users Choice
Fox Sports receives high praise for its reliable performance, excellent video quality, and comprehensive sports coverage. Users appreciate the app's ease of navigation and the ability to follow favorite teams and athletes, although some users experience issues with TV provider logins.
ESPN
#2 Runner-up
ESPN is criticized for frequent crashes, excessive ads, and a frustrating user experience, especially during live events. Despite having a wide range of sports content, users are disappointed with the app's performance and the need for multiple verifications to access content.
Spectrum SportsNet: Live Games
#3 Straggler
Spectrum SportsNet: Live Games receives mixed feedback, with users frustrated by frequent errors, streaming issues, and login problems. While some users appreciate the app for watching Lakers games, many others find it unreliable and difficult to use, leading to a poor overall experience.

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Nuggets

Major Highlights of the Week

AirPlay Issues
AirPlay functionality is consistently failing, preventing users from streaming content to their TVs, which is a critical feature for sports viewing. This issue is causing significant frustration as users are unable to enjoy live games on larger screens.
AirPlay used to work fine, now it won't work at all.
Login Failures
Users are experiencing persistent login issues, with the app failing to recognize TV provider credentials, making it impossible to access content. This problem is exacerbated by the app's inability to remember login details, forcing repeated sign-ins.
Can't even sign in with TV credentials; app worked years ago but has been broken for a long time.
Casting Limitations
The app lacks support for popular casting devices like Chromecast, limiting users' ability to stream content to their TVs. This omission is a significant drawback for users who prefer watching sports on larger screens.
No Chromecast support; every other app works with Chromecast except this one.
Provider Selection Bug
A bug in the app prevents users from selecting their TV provider, effectively blocking access to the app's content. This issue is critical as it directly impacts the app's primary function of streaming live sports.
Unable to select cable provider; when I go to log in, it says to select a provider but nothing happens.
Geolocation Restrictions
The app incorrectly identifies users as being outside the service area, even when they are within the designated region, preventing access to live streams. This error undermines the app's utility for users who travel or live near service boundaries.
App says I'm outside their serviceable area, but I'm not.
Frequent Crashes
The app frequently crashes upon launch or during use, rendering it unusable for many users. This instability is a major barrier to accessing live sports content, which is the app's core offering.
App crashes on launch, does not work.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
AirPlay Issues
AirPlay functionality is consistently failing, preventing users from streaming content to their TVs, which is a critical feature for sports viewing. This issue is causing significant frustration as users are unable to enjoy live games on larger screens.
Login Failures
Users are experiencing persistent login issues, with the app failing to recognize TV provider credentials, making it impossible to access content. This problem is exacerbated by the app's inability to remember login details, forcing repeated sign-ins.
Casting Limitations
The app lacks support for popular casting devices like Chromecast, limiting users' ability to stream content to their TVs. This omission is a significant drawback for users who prefer watching sports on larger screens.
Provider Selection Bug
A bug in the app prevents users from selecting their TV provider, effectively blocking access to the app's content. This issue is critical as it directly impacts the app's primary function of streaming live sports.
Geolocation Restrictions
The app incorrectly identifies users as being outside the service area, even when they are within the designated region, preventing access to live streams. This error undermines the app's utility for users who travel or live near service boundaries.
Frequent Crashes
The app frequently crashes upon launch or during use, rendering it unusable for many users. This instability is a major barrier to accessing live sports content, which is the app's core offering.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app used to work great, but now I can't sign in to watch games. The sign-in button doesn't respond, and customer service is unhelpful. Please fix this issue so I can enjoy the games again.
LittleGSocal
Week of July 22nd, 2025
AirPlay functionality was a great addition, but it has stopped working. I can't watch Lakers games on my TV through AirPlay anymore. Please address this issue.
Realmav32
Week of July 22nd, 2025
I love watching Dodgers and Lakers games on my iPhone, but a dedicated Apple TV app would be amazing. It would make streaming much more convenient.
Titousa11
Week of July 22nd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app used to work great, but now I can't sign in to watch games. The sign-in button doesn't respond, and customer service is unhelpful. Please fix this issue so I can enjoy the games again.
Candice Wu
App Store
AirPlay functionality was a great addition, but it has stopped working. I can't watch Lakers games on my TV through AirPlay anymore. Please address this issue.
Kelly Williams
Google Play
I love watching Dodgers and Lakers games on my iPhone, but a dedicated Apple TV app would be amazing. It would make streaming much more convenient.
Koray Okumus
Google Play

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