Cenomi Plus

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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All Insights

TOP INSIGHTS

A weekly roundup of Cenomi Plus's key feedback

Code Delivery Issues

A significant number of users, approximately 60%, report not receiving promised discount codes or vouchers after completing their profiles, leading to frustration and distrust in the app's promotional offers.

I completed my profile but never received the promised discount code.

Profile Data Errors

Around 15% of users experience serious security issues where their profiles display incorrect personal information, such as other users' data, raising concerns about data privacy and security.

When I log in, I see someone else's account details instead of mine.

App Performance Problems

Approximately 10% of users report that the app is slow, buggy, and often fails to function properly, which hampers their ability to use the app effectively.

The app is too slow and full of glitches, making it unusable.

Misleading Promotions

About 15% of users feel misled by promotional offers, such as cinema tickets, which either expire earlier than advertised or are not honored, leading to dissatisfaction and a sense of being deceived.

The cinema ticket offer was supposed to last until the end of the month, but it expired early without notice.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Shopkick

Shopkick receives positive feedback for its user-friendly interface and the ability to earn rewards easily. Users appreciate the seamless experience and the variety of rewards available, making it a popular choice among shopping apps.

#2 RUNNER UP

Rakuten

Rakuten is praised for its cashback offers and the ease of earning rewards through regular shopping. However, some users express dissatisfaction with customer service and issues with account management, indicating room for improvement.

#3 Straggler

Cenomi Plus

Cenomi Plus faces significant criticism due to technical issues, misleading offers, and poor customer support. Users report problems with redeeming rewards and receiving promised discounts, leading to a largely negative perception of the app.

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Nuggets

Major Highlights of the Week

Code Delivery Issues

Users frequently report not receiving promised discount codes after completing their profiles, leading to frustration and distrust. This issue undermines the app's credibility and affects user retention.

I completed my profile but never received the promised discount code.

Misleading Promotions

Promotional offers, such as cinema tickets, are often not honored or have their expiry dates changed without notice, causing dissatisfaction and a sense of being misled. This practice damages the brand's reputation and user trust.

The cinema ticket offer was supposed to last until June 30, but it ended early without notice.

Account Security Concerns

There are alarming reports of users accessing other people's accounts, raising serious security and privacy concerns. This data breach issue needs immediate attention to protect user information and maintain trust.

When I logged in, I was shown another user's account details.

Profile Update Failures

Users experience difficulties updating their profiles, which prevents them from accessing app features and rewards. This technical issue hinders user engagement and satisfaction.

I can't update my profile on both iOS and Android, which is frustrating.

App Performance Problems

The app is criticized for being slow and buggy, affecting the overall user experience and usability. These performance issues need to be addressed to improve user satisfaction and app functionality.

The app is too slow and full of glitches, making it unusable.

Customer Support Unresponsiveness

Users express frustration with the lack of response from customer support, which exacerbates their dissatisfaction with unresolved issues. Improving customer support responsiveness is crucial for user retention.

I contacted support about not receiving my code, but no one responded.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Code Delivery Issues

Misleading Promotions

Account Security Concerns

Profile Update Failures

Users experience difficulties updating their profiles, which prevents them from accessing app features and rewards. This technical issue hinders user engagement and satisfaction.

App Performance Problems

The app is criticized for being slow and buggy, affecting the overall user experience and usability. These performance issues need to be addressed to improve user satisfaction and app functionality.

Customer Support Unresponsiveness

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is full of glitches and bugs, and it feels intentional. I can't even register properly, and it keeps logging me into random accounts.

The Engineer

I updated my profile successfully but didn't receive any code. The app is wasting my time with false offers.

Aj Royals

The app has a serious security issue; when I log in, it shows other people's accounts. This data breach needs to be stopped immediately.

Ali Ponjait

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The quotes of the week

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The app is full of glitches and bugs, and it feels intentional. I can't even register properly, and it keeps logging me into random accounts.

Candice Wu

App Store

I updated my profile successfully but didn't receive any code. The app is wasting my time with false offers.

Kelly Williams

Google Play

The app has a serious security issue; when I log in, it shows other people's accounts. This data breach needs to be stopped immediately.

Koray Okumus

Google Play

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User Experience Report

Report Date

Cenomi Plus

Top Insights This Week

Code Delivery Issues

Profile Data Errors

App Performance Problems

Misleading Promotions

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts