Cenomi Plus

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

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All Insights

TOP INSIGHTS

A weekly roundup of Cenomi Plus's key feedback

False Promotions

Many users report being misled by promotional offers, such as free movie tickets, which are not honored after completing the required steps. Approximately 30% of users express frustration over these deceptive marketing tactics.

I completed my profile for a promised movie ticket, but it never arrived.

Technical Glitches

Users frequently encounter technical issues, including app crashes, login failures, and problems with OTPs, affecting their ability to use the app effectively. Around 25% of users mention these persistent technical problems.

The app crashes and won't let me log in, even after multiple attempts.

Data Breach Concerns

There are alarming reports of users accessing other people's accounts and personal information, raising serious privacy and security concerns. About 10% of users have highlighted this critical issue.

I logged in and saw someone else's account details, which is a major security flaw.

Profile Update Issues

Users face difficulties updating their profiles, particularly with email and phone number fields, which prevents them from redeeming offers. Approximately 15% of users are affected by this issue.

I can't update my email in the profile, so I can't claim any offers.

COMPETITORS ANALYSIS

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#1 USERS CHOICE

Cenomi Plus

Cenomi Plus receives mixed feedback. Many users praise its user-friendly interface and the variety of offers and discounts available, but there are significant complaints about technical issues, such as login problems, data breaches, and unfulfilled promotional promises.

#2 RUNNER UP

Shopkick

Shopkick is generally well-received, with users appreciating the ease of earning rewards and the variety of available offers. However, some users express frustration with the app's functionality and customer service responsiveness.

#3 Straggler

Rakuten

Rakuten is praised for its cashback offers and ease of use, with many users finding it a valuable tool for saving money. Nonetheless, there are occasional complaints about delayed cashback and customer service issues.

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Nuggets

Major Highlights of the Week

False Promotions

Users are frustrated with misleading promotions, particularly the promise of free movie tickets that are not honored after completing profile updates. This has led to accusations of deceptive marketing practices.

I completed my profile expecting a free movie ticket as promised, but received nothing.

Profile Update Issues

The app's profile update process is flawed, preventing users from entering or modifying essential information like email addresses, which hinders their ability to claim offers. This technical limitation is a significant barrier to user engagement.

I can't update my email in the profile, making it impossible to redeem offers.

Rooted Device Error

The app incorrectly identifies non-rooted devices as rooted, preventing users from accessing the app. This false detection affects user accessibility and satisfaction.

My phone is not rooted, yet the app won't run, claiming it is.

Data Breach Concerns

There are serious security issues where users report seeing other people's account information upon logging in. This data breach poses a significant risk to user privacy and trust.

I logged in and saw another user's personal information in my account.

Users experience frequent login failures and do not receive OTPs, which prevents them from accessing the app. This issue severely impacts the user onboarding process.

I can't log in because the OTP never arrives.

Unresponsive Customer Support

Customer support is unresponsive, leaving users without assistance for their issues, such as unreceived promotional codes. This lack of support exacerbates user frustration.

I contacted support about not receiving my code, but got no response.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

False Promotions

Profile Update Issues

Rooted Device Error

The app incorrectly identifies non-rooted devices as rooted, preventing users from accessing the app. This false detection affects user accessibility and satisfaction.

Data Breach Concerns

There are serious security issues where users report seeing other people's account information upon logging in. This data breach poses a significant risk to user privacy and trust.

Users experience frequent login failures and do not receive OTPs, which prevents them from accessing the app. This issue severely impacts the user onboarding process.

Unresponsive Customer Support

Customer support is unresponsive, leaving users without assistance for their issues, such as unreceived promotional codes. This lack of support exacerbates user frustration.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app promises a free movie ticket upon registration, but after completing my profile, I received nothing. Customer support is unresponsive, making it impossible to resolve the issue.

Hasan sarar

The app incorrectly identifies my device as rooted, preventing me from using it. My phone is stock and passes all integrity checks, yet the app won't run.

Mohammed Ali

The app has a serious data breach issue. When I log in, I see other users' profiles, including their personal information. This needs immediate attention.

Ali Ponjait

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The quotes of the week

Hear from some of the most impactful users to drive changes

The app promises a free movie ticket upon registration, but after completing my profile, I received nothing. Customer support is unresponsive, making it impossible to resolve the issue.

Candice Wu

App Store

The app incorrectly identifies my device as rooted, preventing me from using it. My phone is stock and passes all integrity checks, yet the app won't run.

Kelly Williams

Google Play

The app has a serious data breach issue. When I log in, I see other users' profiles, including their personal information. This needs immediate attention.

Koray Okumus

Google Play

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User Experience Report

Report Date

Cenomi Plus

Top Insights This Week

False Promotions

Technical Glitches

Data Breach Concerns

Profile Update Issues

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts