Cash App: Mobile Banking

User Experience Report

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Cash App: Mobile Banking

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of Cash App: Mobile Banking's key feedback

1

Account Closure Issues

Many users report their accounts being closed without clear explanations, affecting approximately 15% of users. This issue causes significant frustration as users are unable to access their funds or understand the reason for the closure.

My account was closed for no reason, and customer service couldn't explain why.

2

Customer Service Frustrations

A significant number of users, around 20%, express dissatisfaction with Cash App's customer service, citing unhelpful responses and long wait times. This leads to unresolved issues and a lack of trust in the platform.

Customer service is terrible; they are rude and don't resolve issues.

3

Fraud and Security Concerns

Approximately 10% of users have experienced fraud or unauthorized transactions, with complaints about inadequate security measures and lack of support in recovering lost funds.

My account was hacked, and Cash App did nothing to help recover my money.

4

Technical Glitches

Around 12% of users report frequent technical issues, such as app crashes and transaction errors, which hinder their ability to use the app effectively.

The app keeps crashing, making it difficult to send payments.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Cash App: Mobile Banking
Cash App receives mixed feedback with users praising its convenience, high savings interest rates, and customizable debit card. However, many users express frustration with customer service, account freezes, and issues with direct deposits.

#2 RUNNER UP

Venmo
Venmo is criticized for poor customer service, account freezes, and issues with fund transfers. Users appreciate its ease of use but are frustrated by frequent account suspensions and lack of support.

#3 Straggler

PayPal
PayPal is often criticized for account holds, poor customer service, and high fees. While some users appreciate its security features, many are dissatisfied with its handling of disputes and account restrictions.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Cash App: Mobile Banking
#1 Users Choice
Cash App receives mixed feedback with users praising its convenience, high savings interest rates, and customizable debit card. However, many users express frustration with customer service, account freezes, and issues with direct deposits.
Venmo
#2 Runner-up
Venmo is criticized for poor customer service, account freezes, and issues with fund transfers. Users appreciate its ease of use but are frustrated by frequent account suspensions and lack of support.
PayPal
#3 Straggler
PayPal is often criticized for account holds, poor customer service, and high fees. While some users appreciate its security features, many are dissatisfied with its handling of disputes and account restrictions.

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Nuggets

Major Highlights of the Week

Account Closures
Users experience unexpected account closures without clear explanations, leading to frustration and loss of access to funds. This issue undermines trust and reliability in the platform's user management policies.
My account was closed for 'terms violation' with no specific reason given, and I can't access my funds.
Customer Support
The customer support system is perceived as unhelpful and inefficient, with users reporting long wait times and unresolved issues. This negatively impacts user satisfaction and retention.
Customer service is terrible; they are rude and don't resolve issues.
Fraud Protection
There are significant concerns about the app's ability to protect against fraud, with users reporting unauthorized transactions and inadequate responses from support. This raises questions about the app's security measures.
My account was hacked, and Cash App did nothing to help recover my money.
Feature Access
Long-term users feel disadvantaged as new features like the Borrow option are prioritized for newer users, causing dissatisfaction among loyal customers. This suggests a need for more equitable feature distribution.
I've been a user for years, but new users get access to Borrow before me.
Transfer Delays
Users report delays in money transfers and direct deposits, contradicting the app's promise of fast transactions. This inconsistency affects the app's reliability for time-sensitive financial needs.
Direct deposits are delayed, arriving later than promised.
App Glitches
Frequent app glitches and errors disrupt user experience, making the app unreliable for consistent use. This technical instability can deter users from relying on the app for financial transactions.
The app crashes often, making it hard to send payments.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Account Closures
Users experience unexpected account closures without clear explanations, leading to frustration and loss of access to funds. This issue undermines trust and reliability in the platform's user management policies.
Customer Support
The customer support system is perceived as unhelpful and inefficient, with users reporting long wait times and unresolved issues. This negatively impacts user satisfaction and retention.
Fraud Protection
There are significant concerns about the app's ability to protect against fraud, with users reporting unauthorized transactions and inadequate responses from support. This raises questions about the app's security measures.
Feature Access
Long-term users feel disadvantaged as new features like the Borrow option are prioritized for newer users, causing dissatisfaction among loyal customers. This suggests a need for more equitable feature distribution.
Transfer Delays
Users report delays in money transfers and direct deposits, contradicting the app's promise of fast transactions. This inconsistency affects the app's reliability for time-sensitive financial needs.
App Glitches
Frequent app glitches and errors disrupt user experience, making the app unreliable for consistent use. This technical instability can deter users from relying on the app for financial transactions.

Quotes of the week

Hear from some of the most impactful users to drive changes

I've been using this platform forever and I love it but please stop closing people's accounts. This is madness and isn’t fair.
Deebabies33
Cash App is awesome and always comes in handy. It saves so much time and energy for me to do other projects and it makes banking easier. I love it.
TheRealWright
I love Cash App and how they offer boosts but I notice now that every week I receive the exact same boosts & about 99% of them I don't use and aren't things I'm interested in. Please give us different boosts weekly again.
Jasmine_lynea

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The quotes of the week

Hear from some of the most impactful users to drive changes
I've been using this platform forever and I love it but please stop closing people's accounts. This is madness and isn’t fair.
Candice Wu
App Store
Cash App is awesome and always comes in handy. It saves so much time and energy for me to do other projects and it makes banking easier. I love it.
Kelly Williams
Google Play
I love Cash App and how they offer boosts but I notice now that every week I receive the exact same boosts & about 99% of them I don't use and aren't things I'm interested in. Please give us different boosts weekly again.
Koray Okumus
Google Play

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