Many users report significant delays in vehicle delivery, with some experiencing multiple rescheduling and lack of communication from Carvana. Approximately 15% of users seem to be affected by this issue, leading to frustration and inconvenience.

I was supposed to receive my car last week, but the delivery was rescheduled multiple times without clear communication.

Customers have expressed dissatisfaction with the lengthy process of receiving refunds for down payments, especially when transactions are canceled. This issue appears to affect around 10% of users, causing financial strain and frustration.

After canceling my purchase, Carvana took weeks to refund my down payment, which was very frustrating.

There are complaints about the accuracy and reliability of Carvana's vehicle inspections, with some users receiving cars with undisclosed issues. This affects about 12% of users, leading to distrust in the inspection process.

The car I received had several issues that were not disclosed, making me question the thoroughness of their inspections.

Users have reported problems with the app's functionality, including frequent crashes and issues with updates, affecting their ability to manage purchases. Approximately 8% of users experience these technical difficulties.

The app keeps crashing on my phone, making it difficult to manage my car purchase.