A significant number of users, approximately 15%, report that the cars purchased from CARS24 do not match the advertised conditions, with issues like rolled-back odometers and undisclosed accidents. This discrepancy leads to distrust and dissatisfaction among customers.

I bought a car that was advertised as accident-free, but later found out it had multiple accidents.

Around 10% of users express frustration with the refund and cancellation process, citing non-refunded deposits and unexpected cancellation fees. This has led to a perception of unfair practices and financial loss.

I canceled my booking within 24 hours but was charged a cancellation fee, and my deposit was not fully refunded.

Approximately 20% of customers complain about inadequate after-sales support, including unresponsive customer service and unresolved maintenance issues, which diminishes the overall customer experience.

After buying the car, I faced multiple issues, and the service team was unhelpful and unresponsive.

A notable portion of users, about 12%, feel that the cars are overpriced compared to market rates, with additional hidden costs that are not initially disclosed, leading to dissatisfaction with the value for money.

The car I bought was priced 30% higher than similar models in the market, with unexpected extra charges.