Cars.com - New & Used Cars

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

UNLOCK ALL INSIGHTS

All Insights

TOP INSIGHTS

A weekly roundup of Cars.com - New & Used Cars's key feedback

Login Issues

Many users report being unable to log in or stay logged in, especially after updates, affecting their ability to save or review cars. Approximately 15% of users seem to be affected by this issue.

The app constantly logs me out and won't let me sign back in, making it impossible to save cars.

Saved Searches Glitch

Users frequently mention that their saved searches and vehicles disappear or fail to load, causing frustration and loss of saved data. This issue appears to impact around 20% of users.

All my saved cars are gone, and I can't save any new ones.

Photo Zoom Removal

The removal of the photo zoom feature in a recent update has upset users who rely on detailed images to assess vehicles. This change has affected about 10% of users.

I can't zoom in on car photos anymore, which makes it hard to see details.

Search Filter Problems

There are complaints about search filters not working correctly, such as incorrect results or filters being ignored, affecting the search experience for about 12% of users.

The app ignores my search filters and shows cars I don't want.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Cars.com - New & Used Cars

Cars.com receives mixed feedback with users praising its user-friendly interface and comprehensive search options, but some report issues with app crashes and outdated listings. Many appreciate the detailed search functionality and the ability to save searches, while others are frustrated by technical glitches and connectivity problems.

#2 RUNNER UP

CarGurus

CarGurus is highly praised for its ease of use and effective filtering options, helping users find good deals quickly. However, some users express frustration with the app's initial setup process and occasional technical issues, but overall, it is considered a reliable tool for car shopping.

#3 Straggler

Autotrader

Autotrader receives criticism for technical issues, such as app crashes and login problems, which frustrate users. While some users appreciate the app's comprehensive listings, many are disappointed by the prevalence of scams and outdated information, leading to a decline in user trust.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn more Book a call

Nuggets

Major Highlights of the Week

Users experience frequent logouts and difficulties signing back in, particularly with Facebook integration, hindering their ability to save or review cars. This issue disrupts user engagement and retention, as it prevents seamless access to personalized features.

The app constantly logs me out and fails to sign me back in via Facebook, making it impossible to save or review cars.

Photo Zoom Removal

The removal of the photo zoom feature has frustrated users, as it limits their ability to closely inspect vehicle details, which is crucial for informed decision-making. This change negatively impacts the user experience by reducing the app's utility in evaluating car conditions.

I can't zoom in on photos anymore, which makes it hard to see the car details I need.

Saved Searches Glitch

Users report that saved searches and vehicles are disappearing or not loading, causing frustration and reducing the app's reliability for tracking preferred options. This issue undermines the app's core functionality of helping users manage and revisit their car search preferences.

All my saved cars are gone, and I can't save any new ones either.

Filter Malfunctions

The app's filtering system is not functioning correctly, often ignoring user-selected criteria and returning irrelevant results. This flaw diminishes the app's effectiveness in providing tailored search results, leading to user dissatisfaction and potential abandonment.

The filters don't work; I select manual transmission, but I get automatic cars instead.

App Freezing

The app frequently freezes or fails to load past the splash screen, rendering it unusable for many users. This technical issue severely impacts user satisfaction and retention, as it prevents access to the app's features entirely.

The app won't load anymore; it just stays on the splash screen.

Back Navigation Bug

A navigation bug causes the app to reset to the top of the search list after viewing a vehicle, forcing users to scroll back to their previous position. This bug disrupts the browsing experience and increases user frustration, potentially leading to decreased app usage.

After viewing a car, the app takes me back to the top of the list, making it hard to continue my search.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Photo Zoom Removal

Saved Searches Glitch

Filter Malfunctions

App Freezing

Back Navigation Bug

Quotes of the week

Hear from some of the most impactful users to drive changes

The app constantly logs me out and fails to sign me back in via Facebook after the latest update. I can no longer save or review cars, which is frustrating.

Greg 74829

The recent update removed the ability to zoom in on photos and the link to Carfax doesn't work, trying to charge for a free service. This makes the app less useful.

Casey 98765

The app is great for finding cars, but recently I can't access or save my favorite vehicles or searches. It's frustrating because I still get notifications about price changes.

Bearsfan5234

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to sales Get started

Start your 14-day free trial today.

Chat to sales

Get started

The quotes of the week

Hear from some of the most impactful users to drive changes

The app constantly logs me out and fails to sign me back in via Facebook after the latest update. I can no longer save or review cars, which is frustrating.

Candice Wu

App Store

The recent update removed the ability to zoom in on photos and the link to Carfax doesn't work, trying to charge for a free service. This makes the app less useful.

Kelly Williams

Google Play

The app is great for finding cars, but recently I can't access or save my favorite vehicles or searches. It's frustrating because I still get notifications about price changes.

Koray Okumus

Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore

User Experience Report

Report Date

Cars.com - New & Used Cars

Top Insights This Week

Login Issues

Saved Searches Glitch

Photo Zoom Removal

Search Filter Problems

Go from analysis to action-ready insights, fast.

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts