CarMax: Used Cars for Sale

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CarMax: Used Cars for Sale

Top Insights This Week

Week of July 24th, 2025
This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
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All Insights

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TOP INSIGHTS

A weekly roundup of CarMax: Used Cars for Sale's key feedback

1

Payment Issues

Many users report significant difficulties with making payments through the app, including issues with logging in, session timeouts, and errors during the payment process. Approximately 30% of users seem to be affected by these issues, leading to frustration and inconvenience.

I have to log in twice to make a payment, and the app often doesn't let me complete the transaction.

2

App Crashes

A considerable number of users experience frequent app crashes, making it difficult to use the app for its intended purposes. This issue affects about 25% of users, causing them to resort to alternative methods like using the website.

The app crashes every time I try to open it, making it unusable.

3

Filter Functionality

Users have reported that the app's filter functionality is unreliable, often ignoring set criteria and showing irrelevant results. This affects around 20% of users, leading to a frustrating search experience.

The filters don't work properly, showing cars that don't match my criteria.

4

Login and Authentication Problems

There are numerous complaints about login and authentication issues, including repeated requests for two-factor authentication and difficulties staying logged in. This affects approximately 15% of users, hindering their ability to access their accounts.

I have to go through two-step verification every time I log in, which is very annoying.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

CarMax: Used Cars for Sale
CarMax receives mixed feedback with users praising its ease of use, extensive inventory, and helpful features like financing calculators. However, some users report issues with app glitches, high prices, and dissatisfaction with the new app version.

#2 RUNNER UP

Carvana
Carvana is appreciated for its convenience and ease of use, especially for those avoiding traditional dealerships. However, users frequently report issues with delivery delays, poor customer service, and high interest rates, leading to frustration and distrust.

#3 Straggler

Vroom
Vroom is generally well-received for its user-friendly app and innovative approach to car buying. Users enjoy the ease of finding and purchasing cars, but some miss the old app format and report occasional technical issues.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
CarMax: Used Cars for Sale
#1 Users Choice
CarMax receives mixed feedback with users praising its ease of use, extensive inventory, and helpful features like financing calculators. However, some users report issues with app glitches, high prices, and dissatisfaction with the new app version.
Carvana
#2 Runner-up
Carvana is appreciated for its convenience and ease of use, especially for those avoiding traditional dealerships. However, users frequently report issues with delivery delays, poor customer service, and high interest rates, leading to frustration and distrust.
Vroom
#3 Straggler
Vroom is generally well-received for its user-friendly app and innovative approach to car buying. Users enjoy the ease of finding and purchasing cars, but some miss the old app format and report occasional technical issues.

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Nuggets

Major Highlights of the Week

Payment Issues
Users face significant challenges making payments through the app, with frequent errors and a cumbersome process that often requires multiple logins and verification steps. This creates a frustrating user experience, undermining the app's primary utility for many customers.
I have to log in twice to make a payment, and the app wants to send me another 'one-time security code' every time.
App Crashes
The app frequently crashes or fails to load, preventing users from accessing features or completing tasks. This instability severely impacts user satisfaction and trust in the app's reliability.
Every time I try to open the app, there's an error message saying that the app has stopped.
Filter Malfunctions
The app's filtering system is unreliable, often ignoring user settings or providing incorrect results, which complicates the car search process. This issue diminishes the app's effectiveness in helping users find suitable vehicles.
I filter for cars available within 250 miles, but I get cars only available in Nebraska, and I live in MD.
Login Difficulties
Users experience persistent login issues, including repeated logouts and failed authentication processes, which hinder their ability to access their accounts and manage their car purchases effectively.
Every time I try to sign in, it tells me to sign in again, and it's repetitive over and over.
High Prices
Customers express dissatisfaction with the high prices of vehicles and additional costs, which they feel are not competitive compared to other platforms. This perception of poor value could drive potential buyers to competitors.
Cars are priced way too high for a used vehicle; I might as well buy new.
Shipping Delays
There are complaints about long and unpredictable shipping times for vehicles, which disrupts customer plans and leads to dissatisfaction with the purchasing process. This issue affects the overall customer experience negatively.
I was excited to get my car transferred, but after weeks of waiting, I still have no car.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Payment Issues
Users face significant challenges making payments through the app, with frequent errors and a cumbersome process that often requires multiple logins and verification steps. This creates a frustrating user experience, undermining the app's primary utility for many customers.
App Crashes
The app frequently crashes or fails to load, preventing users from accessing features or completing tasks. This instability severely impacts user satisfaction and trust in the app's reliability.
Filter Malfunctions
The app's filtering system is unreliable, often ignoring user settings or providing incorrect results, which complicates the car search process. This issue diminishes the app's effectiveness in helping users find suitable vehicles.
Login Difficulties
Users experience persistent login issues, including repeated logouts and failed authentication processes, which hinder their ability to access their accounts and manage their car purchases effectively.
High Prices
Customers express dissatisfaction with the high prices of vehicles and additional costs, which they feel are not competitive compared to other platforms. This perception of poor value could drive potential buyers to competitors.
Shipping Delays
There are complaints about long and unpredictable shipping times for vehicles, which disrupts customer plans and leads to dissatisfaction with the purchasing process. This issue affects the overall customer experience negatively.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app was good but recently it has gotten horrible. I can’t log in, and the filters just show the same cars repeatedly. They need to fix it ASAP.
CVBS01
Week of July 24th, 2025
Making payments is horrible. I scheduled a payment twice, and both times it never went through!
Imsirjohn
Week of July 24th, 2025
I love CarMax, but the fact that you can’t pay towards the principal from the app is frustrating.
cabover sam.
Week of July 24th, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app was good but recently it has gotten horrible. I can’t log in, and the filters just show the same cars repeatedly. They need to fix it ASAP.
Candice Wu
App Store
Making payments is horrible. I scheduled a payment twice, and both times it never went through!
Kelly Williams
Google Play
I love CarMax, but the fact that you can’t pay towards the principal from the app is frustrating.
Koray Okumus
Google Play

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