CarGurus: Used & New Cars

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insights Sign in

All Insights

TOP INSIGHTS

A weekly roundup of CarGurus: Used & New Cars's key feedback

App Crashes

Many users report that the app frequently crashes or fails to open, making it unusable for them. This issue affects approximately 15% of users, leading to frustration and a poor user experience.

The app crashes immediately upon opening, making it impossible to use.

Filter Issues

Users experience problems with the app's filtering system, where filters do not apply correctly or reset unexpectedly. This affects around 10% of users, hindering their ability to find specific vehicles.

The vehicle history filter doesn't work, selecting all options instead of the chosen one.

Inaccurate Listings

Some users find that the app displays outdated or inaccurate listings, with vehicles already sold or details misrepresented. This issue impacts about 8% of users, leading to wasted time and effort.

Dealers leave sold vehicles listed to attract calls, which is misleading.

Privacy Concerns

A portion of users express concerns about privacy, particularly regarding data sharing with third parties without explicit consent. This affects approximately 5% of users, causing distrust in the app.

The app shares location data with third parties, which is a privacy concern.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

#2 RUNNER UP

#3 Straggler

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn more Book a call

Nuggets

Major Highlights of the Week

Overheating Issues

The app causes iPhones to overheat, leading to device freezing and usability issues. This hardware strain could deter users from prolonged app engagement.

The app overheats my iPhone to the point it freezes.

Intrusive Ads

Users experience disruptive ads, such as 'ricci insurance,' redirecting them away from the app, leading to frustration and app deletion. This negatively impacts user retention and satisfaction.

Scrolling down redirects me to 'ricci insurance' ads, making the app unusable.

Filter Malfunctions

The 'vehicle history' filter is malfunctioning, selecting all options instead of specific ones, which hinders effective search functionality. This bug undermines the app's core value proposition of precise vehicle searches.

The 'vehicle history' filter checks all boxes, making it impossible to filter specific items.

Privacy Concerns

Users are concerned about data privacy, particularly regarding location sharing with third parties without explicit consent. This could lead to trust issues and app uninstalls.

The app shares location data with third parties, compromising privacy.

Inaccurate Valuations

The app provides significantly low trade-in offers compared to market values, leading to perceptions of unfairness and distrust. This could deter users from using the selling feature.

The app offered $100 for my vehicle, which is worth $3500-$6500.

Persistent Crashes

Frequent app crashes and freezing issues, especially on newer devices, disrupt user experience and could lead to app abandonment. This technical instability needs urgent resolution.

The app crashes immediately upon opening on my Samsung phone.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Overheating Issues

The app causes iPhones to overheat, leading to device freezing and usability issues. This hardware strain could deter users from prolonged app engagement.

Intrusive Ads

Users experience disruptive ads, such as 'ricci insurance,' redirecting them away from the app, leading to frustration and app deletion. This negatively impacts user retention and satisfaction.

Filter Malfunctions

Privacy Concerns

Users are concerned about data privacy, particularly regarding location sharing with third parties without explicit consent. This could lead to trust issues and app uninstalls.

Inaccurate Valuations

The app provides significantly low trade-in offers compared to market values, leading to perceptions of unfairness and distrust. This could deter users from using the selling feature.

Persistent Crashes

Frequent app crashes and freezing issues, especially on newer devices, disrupt user experience and could lead to app abandonment. This technical instability needs urgent resolution.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app has been glitchy and inefficient, recently bugging out and freezing until you close and reopen it.

julio.dior

Week of July 22nd, 2025

The 'vehicle history' filter needs fixing. All boxes get checked when trying to filter a specific item, and even when you hit search, it doesn’t filter anything out.

JIPortillo

Week of July 22nd, 2025

The app used to be great, but now it lags, locks up, force closes, and runs super slow. I recently got a new car for $8k cash from CarGurus, and their team helped me get the price dropped at the dealership from $15k.

Łast Řeal Øne

Week of July 22nd, 2025

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to sales Get started

Start your 14-day free trial today.

Chat to sales

Get started

The quotes of the week

Hear from some of the most impactful users to drive changes

The app has been glitchy and inefficient, recently bugging out and freezing until you close and reopen it.

Candice Wu

App Store

The 'vehicle history' filter needs fixing. All boxes get checked when trying to filter a specific item, and even when you hit search, it doesn’t filter anything out.

Kelly Williams

Google Play

Koray Okumus

Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore

User Experience Report

Report Date

CarGurus: Used & New Cars

Top Insights This Week

App Crashes

Filter Issues

Inaccurate Listings

Privacy Concerns

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts