CarGurus: Used & New Cars

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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CarGurus: Used & New Cars

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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TOP INSIGHTS

A weekly roundup of CarGurus: Used & New Cars's key feedback

1

Ad Interruptions

Users are frustrated with frequent ad interruptions that redirect them to external browsers, disrupting their browsing experience. Approximately 5% of users have expressed dissatisfaction with this issue.

The app is constantly redirecting me to ads, making it hard to browse cars smoothly.

2

Search Friction

The app's search process is cumbersome, requiring multiple steps before users can start searching for vehicles, which deters some users from using the app. This issue affects about 3% of users.

I find it frustrating that I have to go through several steps just to start a search for a car.

3

Filter Persistence

Filters do not persist across searches, forcing users to reselect their preferences each time, which is a significant inconvenience. Around 4% of users have reported this problem.

Every time I change a search parameter, I have to reset all my filters, which is very time-consuming.

4

Location Issues

The app often fails to respect user-set location preferences, showing results from outside the desired area, which diminishes the app's usability. This issue is noted by approximately 2% of users.

Despite setting a specific location radius, the app shows me cars from far away, which is not helpful.

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COMPETITORS ANALYSIS

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#1 USERS CHOICE

CarGurus: Used & New Cars
CarGurus receives mixed feedback. Users appreciate its user-friendly interface, extensive filters, and helpful deal ratings. However, many users report issues with app stability, misleading listings, and poor customer service.

#2 RUNNER UP

TrueCar
TrueCar is criticized for its misleading pricing and aggressive sharing of user information with dealers, leading to unwanted calls and messages. While some users find the pricing guidance helpful, the app's intrusive nature and technical glitches overshadow its benefits.

#3 Straggler

Cars.com
Cars.com is praised for its ease of use and comprehensive listings, but recent updates have led to user frustration due to lost saved searches and limited filter options. Users appreciate the app's clean design but are disappointed by technical issues and lack of certain features.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
CarGurus: Used & New Cars
#1 Users Choice
CarGurus receives mixed feedback. Users appreciate its user-friendly interface, extensive filters, and helpful deal ratings. However, many users report issues with app stability, misleading listings, and poor customer service.
TrueCar
#2 Runner-up
TrueCar is criticized for its misleading pricing and aggressive sharing of user information with dealers, leading to unwanted calls and messages. While some users find the pricing guidance helpful, the app's intrusive nature and technical glitches overshadow its benefits.
Cars.com
#3 Straggler
Cars.com is praised for its ease of use and comprehensive listings, but recent updates have led to user frustration due to lost saved searches and limited filter options. Users appreciate the app's clean design but are disappointed by technical issues and lack of certain features.

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Nuggets

Major Highlights of the Week

Ad Interruptions
Users experience frequent ad redirects that disrupt browsing, leading to frustration and a negative user experience. This issue is exacerbated by recent updates that prioritize ad traffic over seamless navigation.
The app constantly redirects to ads, making it hard to browse cars without interruption.
Filter Persistence
Filters do not persist across different searches or brand changes, forcing users to repeatedly reselect their preferences. This lack of filter retention increases user effort and diminishes the app's usability.
Filters reset every time I switch brands, wasting time reselecting options.
Location Constraints
The app's location-based search is limited, often failing to provide a nationwide option and defaulting to a 500-mile radius, which is insufficient for users in remote areas. This limitation restricts access to broader car listings.
Living in a 'car desert,' the 500-mile radius is too limiting without a nationwide option.
Search Functionality
The app requires users to input specific make and model before searching, which restricts broader exploration and comparison. This constraint limits user flexibility and hinders the discovery of potential options.
App Stability
Frequent crashes and loading issues prevent users from accessing the app, leading to frustration and reliance on the website instead. These technical problems undermine the app's reliability and user trust.
The app crashes on startup, forcing me to use the website instead.
Privacy Concerns
Users are concerned about the app sharing location data with third parties, leading to privacy issues and app deletions. This practice raises significant trust and data security concerns among users.
I uninstalled the app after learning it shares my location data with third parties.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Ad Interruptions
Users experience frequent ad redirects that disrupt browsing, leading to frustration and a negative user experience. This issue is exacerbated by recent updates that prioritize ad traffic over seamless navigation.
Filter Persistence
Filters do not persist across different searches or brand changes, forcing users to repeatedly reselect their preferences. This lack of filter retention increases user effort and diminishes the app's usability.
Location Constraints
The app's location-based search is limited, often failing to provide a nationwide option and defaulting to a 500-mile radius, which is insufficient for users in remote areas. This limitation restricts access to broader car listings.
Search Functionality
The app requires users to input specific make and model before searching, which restricts broader exploration and comparison. This constraint limits user flexibility and hinders the discovery of potential options.
App Stability
Frequent crashes and loading issues prevent users from accessing the app, leading to frustration and reliance on the website instead. These technical problems undermine the app's reliability and user trust.
Privacy Concerns
Users are concerned about the app sharing location data with third parties, leading to privacy issues and app deletions. This practice raises significant trust and data security concerns among users.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app's user interface is frustrating; it doesn't save search preferences, forcing me to start over each time. It's a hassle compared to other car listing apps.
A Google user
I love the app but wish there was a feature to filter out modified cars. It would make finding stock vehicles much easier.
MAGA GANG 4 LIFE
The app is great for finding deals, but the constant pop-up ads are disruptive and make browsing a chore.
Bpierce65

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app's user interface is frustrating; it doesn't save search preferences, forcing me to start over each time. It's a hassle compared to other car listing apps.
Candice Wu
App Store
I love the app but wish there was a feature to filter out modified cars. It would make finding stock vehicles much easier.
Kelly Williams
Google Play
The app is great for finding deals, but the constant pop-up ads are disruptive and make browsing a chore.
Koray Okumus
Google Play

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