Care.com Caregiver: Find Jobs

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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Care.com Caregiver: Find Jobs

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Care.com Caregiver: Find Jobs's key feedback

1

App Glitches

Many users report frequent glitches and errors in the app, affecting their ability to apply for jobs, update profiles, or even log in. Approximately 30% of users seem to be affected by these technical issues, leading to frustration and lost opportunities.

I can't even complete my profile due to constant error messages.

2

Subscription Issues

Users express dissatisfaction with the subscription model, particularly with unexpected charges and difficulties in canceling memberships. Around 20% of users have reported being charged without clear consent or facing hurdles in managing their subscriptions.

I unsubscribed but continue to be charged monthly without any way to stop it.

3

Profile and Job Mismatches

There are complaints about job recommendations not aligning with user preferences, such as location or job type, affecting about 15% of users. This mismatch leads to wasted time and effort in sifting through irrelevant job postings.

I keep getting job recommendations that don't match my preferences, like jobs far from my location.

4

Customer Support Challenges

A significant number of users, approximately 10%, report poor customer service experiences, including unresponsive support and lack of resolution for issues. This lack of support exacerbates user frustration with the app.

Customer service is unhelpful and doesn't resolve issues, leaving me stuck with app problems.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Care.com Caregiver: Find Jobs
Care.com receives mixed feedback. Users appreciate the app's ease of use and the ability to find jobs quickly, but many report technical issues, such as login problems and app crashes. Some users are frustrated with the subscription model and lack of customer service support.

#2 RUNNER UP

Sittercity
Sittercity is praised for its user-friendly platform and safety features, helping users find reliable childcare jobs. However, some users criticize the app for technical glitches, high subscription costs, and a lack of job opportunities in certain areas.

#3 Straggler

Bambino
Bambino is well-received for its ease of use and the ability to connect with trusted sitters through friend recommendations. Users appreciate the convenience of in-app payments, but some express concerns about high platform fees and occasional payment delays.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Care.com Caregiver: Find Jobs
#1 Users Choice
Care.com receives mixed feedback. Users appreciate the app's ease of use and the ability to find jobs quickly, but many report technical issues, such as login problems and app crashes. Some users are frustrated with the subscription model and lack of customer service support.
Sittercity
#2 Runner-up
Sittercity is praised for its user-friendly platform and safety features, helping users find reliable childcare jobs. However, some users criticize the app for technical glitches, high subscription costs, and a lack of job opportunities in certain areas.
Bambino
#3 Straggler
Bambino is well-received for its ease of use and the ability to connect with trusted sitters through friend recommendations. Users appreciate the convenience of in-app payments, but some express concerns about high platform fees and occasional payment delays.

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Nuggets

Major Highlights of the Week

Profile Photo Issues
Users face persistent issues with uploading or updating profile photos, which hinders their ability to complete profiles and access job opportunities. This technical glitch disrupts the user experience and may deter potential caregivers from using the platform.
I tried to reupload a photo and it wouldn’t allow me.
Subscription Confusion
There is significant confusion and dissatisfaction regarding subscription charges, with users reporting unexpected renewals and difficulties in canceling memberships. This lack of transparency and control over billing can lead to user frustration and loss of trust.
I unsubscribed for a long time, how come you continue using my debit card?
App Glitches
The app is plagued with technical glitches, including frequent crashes, slow loading times, and unsaved data, which severely impact usability and user satisfaction. These issues undermine the app's reliability and can lead to user attrition.
App is super slow and won't load messages or anything 95% of the time.
Job Match Irrelevance
Users receive job recommendations that do not align with their specified preferences, such as location and job type, leading to a frustrating and inefficient job search process. This misalignment suggests a need for improved algorithmic matching.
I constantly get job recommendations that are for boarding dogs, which I don't offer.
Customer Support Issues
Users report inadequate customer support, with difficulties in reaching live representatives and receiving timely assistance. This lack of effective support can exacerbate user frustration and negatively impact the brand's reputation.
I reached out to customer service and they told me to talk to the person who posted it, who had already blocked me.
Forced App Usage
The transition to a mobile-only platform has alienated users who prefer desktop access, limiting their ability to effectively use the service. This forced migration can lead to dissatisfaction among users who find mobile interfaces less convenient.
I hate only being able to access messages via the app.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Profile Photo Issues
Users face persistent issues with uploading or updating profile photos, which hinders their ability to complete profiles and access job opportunities. This technical glitch disrupts the user experience and may deter potential caregivers from using the platform.
Subscription Confusion
There is significant confusion and dissatisfaction regarding subscription charges, with users reporting unexpected renewals and difficulties in canceling memberships. This lack of transparency and control over billing can lead to user frustration and loss of trust.
App Glitches
The app is plagued with technical glitches, including frequent crashes, slow loading times, and unsaved data, which severely impact usability and user satisfaction. These issues undermine the app's reliability and can lead to user attrition.
Job Match Irrelevance
Users receive job recommendations that do not align with their specified preferences, such as location and job type, leading to a frustrating and inefficient job search process. This misalignment suggests a need for improved algorithmic matching.
Customer Support Issues
Users report inadequate customer support, with difficulties in reaching live representatives and receiving timely assistance. This lack of effective support can exacerbate user frustration and negatively impact the brand's reputation.
Forced App Usage
The transition to a mobile-only platform has alienated users who prefer desktop access, limiting their ability to effectively use the service. This forced migration can lead to dissatisfaction among users who find mobile interfaces less convenient.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is not very user-friendly. It is inconsistent and what is even more frustrating is that they don't have a web page available for me to use instead. It just tells me to download the app... at least make sure the app is usable if it is literally my only option.
A Google user
I have been using care for many years and have been very successful in finding jobs. I would not hesitate to recommend care to family and friends.
inez66
I paid for a subscription but still can’t access the app after 5 days. I contacted Care.com support and was told to submit personal information and wait 2 days. I did everything they asked, but nothing has changed. I’ve tried restoring the purchase multiple times and it still doesn’t work.
Osirispap

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The quotes of the week

Hear from some of the most impactful users to drive changes
The app is not very user-friendly. It is inconsistent and what is even more frustrating is that they don't have a web page available for me to use instead. It just tells me to download the app... at least make sure the app is usable if it is literally my only option.
Candice Wu
App Store
I have been using care for many years and have been very successful in finding jobs. I would not hesitate to recommend care to family and friends.
Kelly Williams
Google Play
I paid for a subscription but still can’t access the app after 5 days. I contacted Care.com support and was told to submit personal information and wait 2 days. I did everything they asked, but nothing has changed. I’ve tried restoring the purchase multiple times and it still doesn’t work.
Koray Okumus
Google Play

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