Canva: AI Photo & Video Editor

User Experience Report

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Canva: AI Photo & Video Editor

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
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All Insights

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TOP INSIGHTS

A weekly roundup of Canva: AI Photo & Video Editor's key feedback

1

Premium Content Frustration

A significant number of users express dissatisfaction with the amount of content locked behind the premium subscription, affecting approximately 15% of users. They feel limited by the need to pay for access to many templates and features.

I love Canva but dislike how most graphics are unavailable without a membership.

2

Video Editing Challenges

Users find the video editing tools cumbersome and time-consuming, with about 10% of users mentioning difficulties in managing video timelines and syncing text and audio.

The video editing process is frustrating and takes much longer than expected.

3

Technical Issues

Some users report technical problems such as slow downloads and app crashes, impacting around 8% of users. These issues hinder their ability to use the app efficiently.

The app is very slow, and downloading images takes too long.

4

Subscription Management Issues

A small percentage of users, approximately 5%, experience difficulties with subscription management, including unexpected charges and challenges in canceling subscriptions.

I canceled my subscription before the trial ended but still got charged.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Canva: AI Photo & Video Editor
Canva receives overwhelmingly positive feedback for its ease of use, extensive template library, and powerful editing tools. Users appreciate its accessibility and the ability to create professional designs quickly, though some express frustration with the number of Pro templates and occasional technical issues.

#2 RUNNER UP

Visme
Visme is praised for its comprehensive design capabilities and ease of use, especially for business and educational purposes. Users appreciate the variety of templates and the ability to work seamlessly across devices, though some mention issues with premium features and occasional technical glitches.

#3 Straggler

Adobe Express
Adobe Express receives mixed feedback, with users appreciating its professional capabilities and design options. However, many express frustration with recent updates that have made the app less intuitive and more prone to technical issues, leading to a decline in user satisfaction.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Canva: AI Photo & Video Editor
#1 Users Choice
Canva receives overwhelmingly positive feedback for its ease of use, extensive template library, and powerful editing tools. Users appreciate its accessibility and the ability to create professional designs quickly, though some express frustration with the number of Pro templates and occasional technical issues.
Visme
#2 Runner-up
Visme is praised for its comprehensive design capabilities and ease of use, especially for business and educational purposes. Users appreciate the variety of templates and the ability to work seamlessly across devices, though some mention issues with premium features and occasional technical glitches.
Adobe Express
#3 Straggler
Adobe Express receives mixed feedback, with users appreciating its professional capabilities and design options. However, many express frustration with recent updates that have made the app less intuitive and more prone to technical issues, leading to a decline in user satisfaction.

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Nuggets

Major Highlights of the Week

Subscription Issues
Users experience unexpected charges even after canceling their subscription before the trial ends, leading to dissatisfaction and mistrust. This issue highlights a need for clearer subscription management and cancellation processes.
I canceled my subscription before the trial was up and I still got charged.
Video Editing Frustrations
The video editing feature is perceived as cumbersome and time-consuming, with users struggling to maintain synchronization between text and audio. This inefficiency results in extended project timelines and user frustration.
A video that normally takes 3 days, took me now 7 days due to syncing issues.
Mobile App Limitations
The mobile version of Canva is criticized for being clunky and difficult to navigate, which hampers the user experience compared to the desktop version. This discrepancy suggests a need for optimization and feature parity across platforms.
Extremely clunky on mobile and hard to find anything.
AI Overuse Concerns
Some users feel overwhelmed by the extensive use of AI-generated content, which they believe detracts from the app's usability and creative control. This feedback indicates a potential over-reliance on AI features that may not align with user preferences.
Used to love this app, but now everything is generated by AI.
Download Speed Issues
Users report slow download speeds for their designs, which disrupts workflow and causes frustration. This technical issue suggests a need for performance improvements in file processing and downloading.
It takes too much time in downloading.
Font Management Requests
There is a demand for better font management, including the ability to favorite fonts and view similar options. Enhancing these features could improve user satisfaction and streamline the design process.
We need an option where we can favorite/star our favorite fonts.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Subscription Issues
Users experience unexpected charges even after canceling their subscription before the trial ends, leading to dissatisfaction and mistrust. This issue highlights a need for clearer subscription management and cancellation processes.
Video Editing Frustrations
The video editing feature is perceived as cumbersome and time-consuming, with users struggling to maintain synchronization between text and audio. This inefficiency results in extended project timelines and user frustration.
Mobile App Limitations
The mobile version of Canva is criticized for being clunky and difficult to navigate, which hampers the user experience compared to the desktop version. This discrepancy suggests a need for optimization and feature parity across platforms.
AI Overuse Concerns
Some users feel overwhelmed by the extensive use of AI-generated content, which they believe detracts from the app's usability and creative control. This feedback indicates a potential over-reliance on AI features that may not align with user preferences.
Download Speed Issues
Users report slow download speeds for their designs, which disrupts workflow and causes frustration. This technical issue suggests a need for performance improvements in file processing and downloading.
Font Management Requests
There is a demand for better font management, including the ability to favorite fonts and view similar options. Enhancing these features could improve user satisfaction and streamline the design process.

Quotes of the week

Hear from some of the most impactful users to drive changes

I've been using Canva for years, and it's been a game-changer for my business. The app is intuitive and offers a wide range of templates that make designing easy and professional. However, the video editing feature could use some improvements as it can be time-consuming to sync text and audio.
Bloody Johnny Vane
Canva is a fantastic tool for both beginners and professionals. The app is user-friendly and offers a plethora of design options, but I wish the background remover feature was available for free users as it would greatly benefit students and beginners.
A Google user
I love using Canva for my design work, but the app can be buggy at times, especially when working with large files. It would be great if the developers could address these issues to improve the overall user experience.
Carmen612

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The quotes of the week

Hear from some of the most impactful users to drive changes
I've been using Canva for years, and it's been a game-changer for my business. The app is intuitive and offers a wide range of templates that make designing easy and professional. However, the video editing feature could use some improvements as it can be time-consuming to sync text and audio.
Candice Wu
App Store
Canva is a fantastic tool for both beginners and professionals. The app is user-friendly and offers a plethora of design options, but I wish the background remover feature was available for free users as it would greatly benefit students and beginners.
Kelly Williams
Google Play
I love using Canva for my design work, but the app can be buggy at times, especially when working with large files. It would be great if the developers could address these issues to improve the overall user experience.
Koray Okumus
Google Play

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