Caesars Sportsbook

User Experience Report

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This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

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All Insights

TOP INSIGHTS

A weekly roundup of Caesars Sportsbook's key feedback

App Crashes & Freezes

Many users report frequent app crashes and freezing, especially during live betting, causing frustration and missed opportunities. Approximately 20% of users seem to be affected by this issue.

The app constantly crashes, especially during live bets, making it unusable.

Poor Customer Service

Users frequently complain about unresponsive and unhelpful customer service, with issues often unresolved or ignored. This affects around 15% of users.

Customer service is a joke; they never resolve issues and just deflect.

Withdrawal Issues

A significant number of users face difficulties withdrawing their funds, with delays and unhelpful support being common complaints. This problem affects about 10% of users.

Withdrawing money is a nightmare; support is no help at all.

Location Verification Problems

Users often experience issues with the app's location verification, preventing them from placing bets. This affects approximately 8% of users.

The app can't verify my location, so I can't place bets.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

DraftKings Sportsbook

DraftKings is highly praised for its user-friendly interface, fast payouts, and a wide range of betting options. Users appreciate the frequent promotions and bonuses, although some express concerns about the casino's tight odds.

#2 RUNNER UP

FanDuel Sportsbook

FanDuel is commended for its smooth user experience and variety of betting options, with many users enjoying the promotions and bonuses. However, some users report issues with customer service and app glitches, particularly during live betting.

#3 Straggler

Caesars Sportsbook

Caesars Sportsbook receives mixed feedback, with users appreciating the rewards program and promotions. However, many users report issues with app functionality, customer service, and location verification, leading to frustration and negative experiences.

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Nuggets

Major Highlights of the Week

Account Suspensions

Users experience unexpected account suspensions and deletions without clear explanations, leading to frustration and loss of access to funds. This issue undermines trust and deters continued use of the platform.

After depositing and winning, my account was suspended and deleted without explanation.

Customer Service Failures

The customer service team is often unresponsive or provides inadequate support, leaving users without resolutions to their issues. This lack of effective communication and problem-solving damages the brand's reputation.

Customer service was unhelpful and never resolved my issue despite multiple attempts.

App Crashes

Frequent app crashes and freezing disrupt the user experience, particularly during live betting, causing users to miss out on potential winnings. This technical instability is a significant barrier to user satisfaction.

The app crashes constantly, especially during live bets, making it unusable.

Promotional Issues

Promotions are often misleading or not honored, leading to user dissatisfaction and perceptions of deceit. This inconsistency in promotional offerings erodes user trust and loyalty.

Withdrawal Problems

Users face significant challenges withdrawing funds, with delays and unclear processes causing frustration. This issue is critical as it directly impacts users' financial interactions with the platform.

Withdrawing funds is a nightmare; it took weeks and multiple deposits to finally succeed.

Location Verification Errors

The app frequently fails to verify user location, preventing them from placing bets and causing significant inconvenience. This technical flaw limits the app's functionality and user engagement.

The app can't verify my location, so I can't place any bets.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Account Suspensions

Customer Service Failures

App Crashes

Promotional Issues

Promotions are often misleading or not honored, leading to user dissatisfaction and perceptions of deceit. This inconsistency in promotional offerings erodes user trust and loyalty.

Withdrawal Problems

Location Verification Errors

The app frequently fails to verify user location, preventing them from placing bets and causing significant inconvenience. This technical flaw limits the app's functionality and user engagement.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app works really well for betting on some sports before the event takes place. What the app lacks is odds and options that most other sportsbooks offer. If your preference is to use the in-game better look elsewhere.

Jak3thegr8

Week of July 22nd, 2025

I have seen the gaming platform get worse in terms of bugs and issues. Every time I get a great hand playing cards, a data not received message appears, and I have to shut down the application. When I restart, my hand disappears.

PrincetonGrad12

Week of July 22nd, 2025

I use the Caesars Sportsbook to play online because the Caesars Casino app lags and locks up badly. This app is sometimes better, but it also lags and kicks me often. I won’t deposit money anymore if you don’t fix this problem.

nicholaspeterle

Week of July 22nd, 2025

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The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

Kelly Williams

Google Play

Koray Okumus

Google Play

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User Experience Report

Report Date

Caesars Sportsbook

Top Insights This Week

App Crashes & Freezes

Poor Customer Service

Withdrawal Issues

Location Verification Problems

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Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts