earnify

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

UNLOCK ALL INSIGHTS

All Insights

TOP INSIGHTS

A weekly roundup of earnify's key feedback

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Fetch Rewards

Fetch Rewards receives mixed feedback, with users appreciating the real rewards and ease of use, but some express frustration over technical issues and poor customer service. Many users enjoy the app's gaming features and the ability to earn points for gift cards, though others have experienced problems with points not being awarded as expected.

#2 RUNNER UP

Rakuten

Rakuten is praised for its cashback offers and ease of use, but many users report issues with delayed cashback and poor customer service. Some users have experienced account deactivations and difficulties in receiving promised bonuses, leading to dissatisfaction despite the app's potential for savings.

#3 Straggler

earnify

Earnify has a mix of positive and negative feedback, with users appreciating the savings and convenience at the pump, but many report technical issues and limited availability of participating locations. Some users experience problems with app functionality and customer service, leading to frustration despite the potential benefits.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn more Book a call

Nuggets

Major Highlights of the Week

Technical Glitches

The app frequently experiences technical errors, preventing users from accessing rewards and discounts at the pump. This results in users paying full price for gas despite having linked accounts and expecting discounts.

I tried using the app for a discount, but it kept saying 'technical error' and I ended up paying full price.

Location Issues

Users report that the app fails to show participating gas stations, even when they are physically present at a location. This leads to frustration as users cannot utilize the app's features or discounts.

The app shows no participating stations, even though I'm at a BP station.

Payment Failures

The app often fails to process payments, even with valid credit cards, causing users to miss out on advertised discounts. This issue undermines the app's core functionality of providing savings at the pump.

Tried multiple cards, but the app kept saying 'payment declined' despite having funds.

Customer Support Gaps

Users experience long wait times and unhelpful responses from customer support, leaving issues unresolved. This lack of effective support exacerbates user frustration and diminishes trust in the app.

Waited on hold for 89 minutes, only to be told they were closed.

Promotional Discrepancies

Promotions, such as the $1 off per gallon, often do not apply as promised, leading users to feel misled. This inconsistency damages the app's credibility and user satisfaction.

Linked my Prime account for $1 off, but only got a 10¢ discount.

App Performance

The app is described as slow and unresponsive, with frequent crashes and long load times. This poor performance hinders the user experience and discourages continued use.

The app is so slow that it takes minutes to load, making it unusable at the pump.

Nuggets

Major Highlights of the Week

Everything you need to know about user experience

Technical Glitches

Location Issues

Payment Failures

Customer Support Gaps

Users experience long wait times and unhelpful responses from customer support, leaving issues unresolved. This lack of effective support exacerbates user frustration and diminishes trust in the app.

Promotional Discrepancies

Promotions, such as the $1 off per gallon, often do not apply as promised, leading users to feel misled. This inconsistency damages the app's credibility and user satisfaction.

App Performance

The app is described as slow and unresponsive, with frequent crashes and long load times. This poor performance hinders the user experience and discourages continued use.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app is unreliable and often fails to unlock the pump or provide rewards, making it frustrating to use. Customer service is unresponsive, and there's no in-app way to report issues. It's not worth the hassle.

Caveat Emptor Ninja

I tried to use the app for a $1 off per gallon promotion, but it didn't work at any of the stations I visited. The app is slow and often crashes, making it difficult to use when needed.

Anonymous Otter

The app is glitchy and often doesn't load, making it hard to use at the pump. Even when it works, the discounts and rewards are not applied as promised, leading to a disappointing experience.

Krazy jhawk

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to sales Get started

Start your 14-day free trial today.

Chat to sales

Get started

The quotes of the week

Hear from some of the most impactful users to drive changes

Candice Wu

App Store

I tried to use the app for a $1 off per gallon promotion, but it didn't work at any of the stations I visited. The app is slow and often crashes, making it difficult to use when needed.

Kelly Williams

Google Play

The app is glitchy and often doesn't load, making it hard to use at the pump. Even when it works, the discounts and rewards are not applied as promised, leading to a disappointing experience.

Koray Okumus

Google Play

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore

User Experience Report

Report Date

earnify

Top Insights This Week

Go from analysis to action-ready insights, fast.

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

Start your 14-day free trial

Major Highlights of the Week

Major Highlights of the Week

Hear from some of the most impactful users to drive changes

Start your 14-day free trial today

The quotes of the week

Discover Anecdote’s all-in-one customer experience platform

Search through all your feedback, instantly

Use AI to automate and prioritize your feedback analysis

Send surveys and analyze them with AI

Segment feedback from your company in charts and summaries

Benchmark your company's feedback against your competitors

Stay on top of your feedback with alerts