Recycle at Boots

User Experience Report

Report Date

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.

Highlights trends and insights

Helps you understand what matters most

Unlock all insightsSign in

Join our next webinar, no camera needed

Recycle at Boots

Top Insights This Week

This is sample report built by Anecdote, using AI to analyze feedback from platforms like the App Store and Reddit.
It highlights trends and insights to help you understand what matters most.
Unlock All Insights
Sign In
Right-facing arrow

All Insights

Dashboard mockup

TOP INSIGHTS

A weekly roundup of Recycle at Boots's key feedback

1

Login Issues

Many users face difficulties logging into the app, with some unable to use their existing Boots credentials or create new accounts. Approximately 20% of users report this issue, leading to frustration and app deletion.

I can't log in with my Boots account, and creating a new one is not an option.

2

Photo Upload Problems

Users frequently encounter issues when uploading photos of items for recycling, with the app either freezing or rejecting clear images. This affects around 15% of users, making the recycling process cumbersome.

Even clear photos of items are rejected, making it a waste of time.

3

Reward System Confusion

The reward system is perceived as complicated, with unclear instructions on spending requirements and time limits for using vouchers. About 10% of users express dissatisfaction with the lack of clarity.

I didn't realize I had to spend £10 to use the £5 voucher, which is not clearly explained.

4

App Performance Issues

The app often crashes or freezes during use, particularly when trying to add items or during the deposit process. This affects approximately 25% of users, leading to a negative user experience.

The app crashes every time I try to deposit items, making it unusable.

COMPETITORS ANALYSIS

Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse

#1 USERS CHOICE

Recycle at Boots
Recycle at Boots receives mixed feedback. Users appreciate the initiative to recycle hard-to-recycle items and the rewards system, but many find the app cumbersome, with issues like complicated registration and the need to upload photos of each item. Some users also feel the reward system is not as beneficial as it seems, requiring additional spending to redeem points.

#2 RUNNER UP

Lush Take Back
Lush Take Back is highly praised for its straightforward and effective recycling program. Users appreciate the simplicity of returning empty containers to stores and the brand's commitment to sustainability. The program is seen as user-friendly and aligns well with Lush's eco-friendly brand image.

#3 Straggler

TerraCycle
TerraCycle is well-regarded for its comprehensive recycling solutions, allowing users to recycle a wide range of products. Users appreciate the company's innovative approach and commitment to reducing waste, though some find the process of collecting and shipping items a bit cumbersome.
Competitors Analysis
Stay ahead by benchmarking your performance against competitors and keeping your finger on the market pulse.
Recycle at Boots
#1 Users Choice
Recycle at Boots receives mixed feedback. Users appreciate the initiative to recycle hard-to-recycle items and the rewards system, but many find the app cumbersome, with issues like complicated registration and the need to upload photos of each item. Some users also feel the reward system is not as beneficial as it seems, requiring additional spending to redeem points.
Lush Take Back
#2 Runner-up
Lush Take Back is highly praised for its straightforward and effective recycling program. Users appreciate the simplicity of returning empty containers to stores and the brand's commitment to sustainability. The program is seen as user-friendly and aligns well with Lush's eco-friendly brand image.
TerraCycle
#3 Straggler
TerraCycle is well-regarded for its comprehensive recycling solutions, allowing users to recycle a wide range of products. Users appreciate the company's innovative approach and commitment to reducing waste, though some find the process of collecting and shipping items a bit cumbersome.

Start your 14-day free trial

Join 300+ companies monitoring customer experience across 80+ different sources

Learn moreBook a call

Join our next webinar, no camera needed

Nuggets

Major Highlights of the Week

Login Issues
Users face difficulties logging into the app, even with correct credentials, leading to frustration and app deletion. This issue highlights a critical barrier in user onboarding and retention, impacting overall user experience and engagement.
I can log in on Boots website but not this app.
Camera Malfunctions
The app's camera functionality is unreliable, preventing users from uploading photos of items to be recycled, which is a core feature of the app. This technical flaw significantly hinders the app's primary purpose and user satisfaction.
The camera is no longer working inside the app.
Reward Complexity
The reward system is perceived as overly complicated, requiring users to spend a minimum amount within a short timeframe, which diminishes the incentive to participate. Simplifying the reward process could enhance user motivation and participation.
I have 3 days to claim the voucher and need to spend £10.
Verification Delays
There are significant delays in the verification of uploaded items, often exceeding the promised 24-hour timeframe, leading to user frustration. This delay disrupts the recycling process and diminishes trust in the app's efficiency.
Items still haven’t been viewed and it’s been nearly three days.
Account Setup Frustrations
The account setup process is cumbersome, requiring manual entry of information that is difficult to retrieve, and lacks a back button for corrections. Streamlining this process could improve user onboarding and reduce abandonment rates.
It’s asking us to manually type an entire Boots card number.
In-Store Connectivity
Users experience connectivity issues in-store, preventing them from completing the recycling process due to poor WiFi and mobile signal. Enhancing in-store connectivity could facilitate smoother transactions and improve user satisfaction.
My phone refuses to connect to Boots free WiFi.
Nuggets

Major Highlights of the Week

Everything you need to know about user experience
Login Issues
Users face difficulties logging into the app, even with correct credentials, leading to frustration and app deletion. This issue highlights a critical barrier in user onboarding and retention, impacting overall user experience and engagement.
Camera Malfunctions
The app's camera functionality is unreliable, preventing users from uploading photos of items to be recycled, which is a core feature of the app. This technical flaw significantly hinders the app's primary purpose and user satisfaction.
Reward Complexity
The reward system is perceived as overly complicated, requiring users to spend a minimum amount within a short timeframe, which diminishes the incentive to participate. Simplifying the reward process could enhance user motivation and participation.
Verification Delays
There are significant delays in the verification of uploaded items, often exceeding the promised 24-hour timeframe, leading to user frustration. This delay disrupts the recycling process and diminishes trust in the app's efficiency.
Account Setup Frustrations
The account setup process is cumbersome, requiring manual entry of information that is difficult to retrieve, and lacks a back button for corrections. Streamlining this process could improve user onboarding and reduce abandonment rates.
In-Store Connectivity
Users experience connectivity issues in-store, preventing them from completing the recycling process due to poor WiFi and mobile signal. Enhancing in-store connectivity could facilitate smoother transactions and improve user satisfaction.

Quotes of the week

Hear from some of the most impactful users to drive changes

The app concept is great, but the process is tedious. Registering items is slow, and the voucher activation process is cumbersome. I gave up after my first attempt.
Eugene Burrrr
I love the idea of recycling hard-to-recycle items, but the app is too complicated. The requirement to photograph each item and the short time frame to use rewards make it frustrating.
Biggus Clark
The app is amazing when it works, but it often requires WiFi in-store, which is unreliable. Many brands aren't listed, and the 'unknown' category doesn't help as items get rejected.
HumanBeanOfficial

Start your 14-day free trial today

Join the 300+ companies monitoring customer experience

Chat to salesGet started

Join our next webinar, no camera needed

Start your 14-day free trial today.
Chat to sales
Get started

The quotes of the week

Hear from some of the most impactful users to drive changes
The app concept is great, but the process is tedious. Registering items is slow, and the voucher activation process is cumbersome. I gave up after my first attempt.
Candice Wu
App Store
I love the idea of recycling hard-to-recycle items, but the app is too complicated. The requirement to photograph each item and the short time frame to use rewards make it frustrating.
Kelly Williams
Google Play
The app is amazing when it works, but it often requires WiFi in-store, which is unreliable. Many brands aren't listed, and the 'unknown' category doesn't help as items get rejected.
Koray Okumus
Google Play

Discover Anecdote’s all-in-one customer experience platform

Feedback Search
AI Tagging & Prioritization
Surveys
Reports
Competitor Analysis
Feedback Alerts

Search through all your feedback, instantly

Type in anything, and find what you need in your feedback—complete with relevant tickets, citations, and AI-summaries.

Search for product issues and validate hypotheses.

Receive an AI summary, relevant tickets, sentiment and more.

Explore

Use AI to automate and prioritize your feedback analysis

Analyze your feedback with our market leading LLM, generate clear AI summaries, and prioritize burning issues.

Transform feedback into actionable trends and categories.

Use AI to turn feedback into impactful business actions.

Explore

Send surveys and analyze them with AI

Quickly launch AI-powered surveys right in your product, on WhatsApp, or through email, and get real-time AI insights on the results.

Whatsapp logo
Gmail logo
SDK

Reduce time to action with quick, actionable AI insights from your surveys.

Analyze all your customer feedback, including surveys, in one place.

Explore

Segment feedback from your company in charts and summaries

Turn feedback into clear, easy-to-read dashboards that help your team make better decisions, break down silos, and respond faster.

Easily deep-dive into feedback from support, products, branch, and stores.

Share feedback dashboards to your team that update in real-time.

Explore

Benchmark your company's feedback against your competitors

Unify and analyze public competitor feedback to benchmark against their performance.

Learn from competitors' strengths and avoid their mistakes.

Create monthly SWOT comparisons.

Explore

Stay on top of your feedback with alerts

Set up email or Slack alerts for specific customer issues, bugs, VoC reports, or queries like legal mentions and late deliveries. Route these to the right team the same day they're reported.

Gmail logo

Improving customer satisfaction with faster response times.

Identify and address emerging risks more swiftly.

Explore
Anecdote logo
US flag
Palo Alto, California, USA
System normal
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
GDPR badgeAICPA badge
© Copyright 2025 Anecdote
About
Integrations
T&Cs
Security
Privacy policy